Ratings based on 182 Verified Reviews

4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Very updated and modern hotel located downtown.

Posted 12-Sep-2017
Short visit for work. Didn't get to enjoy the hotel as much as I would have liked. Very comfy beds.
Comment from Hotel Management
13-Sep-2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for a great review. We are extremely thrilled to learn that you have enjoyed your stay with us and look forward to your next visit. Till then, remain well
5 out of 5
Recommended
for Everyone
by A verified traveller

DTLA

Posted 11-Sep-2017
I really enjoyed my stay here . Will be back.... very clean , updated , close to everything downtown !
Comment from Hotel Management
13-Sep-2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for a great review. We are extremely thrilled to learn that you have enjoyed your stay with us and look forward to your next visit. Till then, remain well
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Nice hotel close to everything

Posted 08-Sep-2017
Thank you we had a great time in Sheraton Grand Los Angeles.
Comment from Hotel Management
08-Sep-2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for a great review. We look forward to welcoming you always at Sheraton Grand Los Angeles. All the best from the hotel team
5 out of 5
Recommended
for Everyone
by A verified traveller from phoenix AZ

Exellent

Posted 05-Sep-2017
Friendly staff, nice room and clean I definitely stay here again.
Comment from Hotel Management
06-Sep-2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for your favorable review. We truly appreciate your loyalty and are delighted to learn that you have enjoyed your stay with us. Till your next visit, remain well
5 out of 5
Recommended
for Everyone
by A verified traveller from Stockton , CA

Beautiful Hotel

Posted 30-Aug-2017
Pros: The bed and pillows were amazing to sleep on, had a great sleep.
Cons: Lighting was very dark, I would have liked another light or lamp.
Location: Great mexican restaurant on the corner and just a short drive from night clubs.
Amazed of the beauty of this hotel since I walked in. Great valet service and easy check in. The elevators were great, no long lines or long waits. And the room was beautiful, the bed was so comfortable, and the bathroom was well supplied.
Comment from Hotel Management
30-Aug-2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you, thank you for a glowing review. We are delighted to learn that you have enjoyed your stay with us. Till your next visit, safe travels
5 out of 5
Recommended
for Everyone
by A verified traveller from seattle

Love the hotel

Posted 28-Aug-2017
The hotel staff was so nice! I love how clean our room was! Very neat and everything was perfect!!!
Comment from Hotel Management
28-Aug-2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you, thank you for a glowing review.
1 out of 5
by A verified traveller from China

terrible service but excellent location

Posted 27-Aug-2017
I booked the 2 queen bed room through expedia however it turned out that no rooms available so we too have to share one bed. They should definitely let us know if no queen beds availabl. Most importantly it was even fully prepared. Also when I checked with Sheraton reception saying please let me know if any guests check out later so we could move into 2 beds room. He agreed but I never got contacted later. I don't believe no 2 beds room checked out during 5 days! The location is great to be honest but I don't think I will stay again due to the bad service experience.
Comment from Hotel Management
30-Aug-2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for taking the time to write about your recent experience at our hotel. We genuinely apologize for the inconvenience and hope to welcome you again to our hotel. Our sincerest apologies.
3 out of 5
by A verified traveller

Posted 20-Aug-2017
Pros: bed is comfortable
Cons: provide slipper
It took a long wait for elevator. The room doesn't have slipper.
Comment from Hotel Management
28-Aug-2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for your feedback. We truly value your comments and hope to welcome you again to Sheraton Grand Los Angeles
4 out of 5
Recommended
for Everyone
by A verified traveller from Peoria, AZ

Great location and clean location

Posted 31-Jul-2017
Pros: Close to Staple Center and Microsoft Theater
Cons: PARKING. QUIT GOUGING YOUR CUSTOMERS
Location: Staple Center, Microsoft Theater, restaurants galore
"Smart Elevators" were really neat and efficient. Room view of the high rise building next to use- not so great. Would've been nice if the parking would have been complimentary (for the price of the stay I paid) instead of the $45 per day fee.
Comment from Hotel Management
01-Aug-2017 by Sheraton Grand Los Angeles, Hotel Management
Thank you for taking the time to review our hotel. We truly value your feedback and appreciate your loyalty. We apologize for any inconvenience related to our parking service. Till your next visit, all the best
5 out of 5
by A verified traveller

Posted 12-Jun-2017 on Hotels
Very good overall !!
Comment from Hotel Management
28-Jun-2017
Thank you for taking the time to write about your recent stay at our hotel! We truly appreciate your valuable feedback and are extremely delighted to learn that you have enjoyed your stay with us. Till your next visit, remain well