Ratings based on 867 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from San Antonio, TX

Great Location, Staff not Accommodating

Posted 11-Aug-2017
Pros: The location, the room set up.
Cons: Customer service. If you allow third party booking, you should honor the promises. This was not last minute, it was a reservation (five weeks ahead).
Location: Minute Maid Park is within walking distance.
We booked two rooms for parents and children via Expedia five weeks in advance, noting that we are a family and need the rooms to be together. We arrived at 2:30 and understood that check-in was at 3.We were told one room was actually ready on the 18th floor, but the other one, five floors down, was not. I explained that five floors down would not work as we had children and needed to be close together. The clerk (I did not get her name) said she should be able to do that and would call my cell when another. So the 8 of us piled our stuff in one room and changed for the pool to wait for the other room. On our way to the game at 4:30, a new clerk was behind the desk, Mara. Mara said she did not have another room ready yet and asked if we could wait. I informed her we were headed to the game and would be back after 10. We really wanted to ensure that 8 people would not have to stay in one room for the night. She assured us that she would have a room ready and apologized for any inconvenience. When we returned, Mara was still at the desk. She had a room available but it was four floors down. We explained that that would not work and she seemed annoyed by us at this time. Apparently, we booked through a third party and she is not "obliged" to honor any of Expedia's promises. We finally found rooms on the same floor and got into them at 11 pm, with four tired children.
5 out of 5
Recommended
for Everyone
by A verified traveller from Puerto Rico

Great location

Posted 20-Jul-2017
Pros: location and service
Cons: Air conditioner in the room
Location: Is very centric, next to the Toyota Center and less than .50 miles from the convention center and Minute Maid park.
We stayed in this hotel with my husband and my two kids (10 & 6). Our purposed was to watch the Houston Astros series v the Twins and also visit some friends and the city. This hotel has a great location, is spacious, plus provides a full breakfast in the morning and welcome cocktail in the afternoon. The pool is simple but nice and the entire hotel was super clean, the staff were very friendly and helpful. I only recommend the a/c to work better, is not cold enough for the Houston temperature.
5 out of 5
Recommended
for Everyone
by A verified traveller from Aggieland, TX

Excellent hotel just steps away from Toyota Center

Posted 19-Jul-2017
Pros: Excellent and spacious room for all of us!
Location: Toyota Center, Minute Maid Park, Discovery Green as well as plenty of nice restaurants.
Three ladies drove to Houston to see Neil Diamond at the Toyota Center. We were thrilled to know that we had a true room with a view of the downtown skyline and the Toyota Center. We took the free shuttle from the hotel to the venue and walked back! It was a beautiful evening and we were steps away from the hotel. Houston has a vibrant nightlife and Embassy Suites is right smack in the middle of the fun! I would definitely recommend this hotel to anyone attending a game or concert in Houston. Just a short distance away from Minute Maid park and steps from Discovery Green!
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin

Beautiful hotel next to Discovery Green

Posted 02-Jun-2017
Close to dining, shopping, Discovery Green park area, the Convention Center, walking distance to Minute Maid Park. Free full hot breakfast daily, free cocktails and snacks every evening from 5-7pm. Great service, great location!
5 out of 5
by Hans

This traveller left a rating score only Posted 17-May-2017 on Hotels
5 out of 5
by damian

This traveller left a rating score only Posted 15-May-2017 on Hotels
5 out of 5
by Vada

Great stay!!!!

Posted 15-May-2017 on Hotels
Amazing hotel!! The reception with the complimentary drinks and appetizers was amazing, kudos to the bartender he was fantastic!!! The complimentary made to order breakfast was top notch!! The room was super clean and comfy, the staff was friendly. If I had to complain about anything it would be about the sliding bathroom door not locking, which wasn't a big deal to me because we were in a room with our kids. Besides that we will be staying at this hotel for all of our future trips to Houston:)
5 out of 5
by Robert

Great

Posted 12-May-2017 on Hotels
great stay, friendly service, and clean overall. I didn't have any problems during my stay.
5 out of 5
by Dawn Allison

This traveller left a rating score only Posted 10-May-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Great location!

Posted 08-May-2017
Hotel was very clean and the location and view out of our room was awesome. Breakfast was delicious as it always is at every Embassy I've stayed in.