Ratings based on 571 Verified Reviews

4.2 out of 5
85% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Sep-2017
Sarah at the front desk was very nice and helpful. The pool was not clean.
Comment from Hotel Management
11-Sep-2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
2 out of 5
by A verified traveller

Posted 23-Aug-2017
The staff was not helpful at all. I asked for help in arranging the taxi and i was told all staff is busy helping others and I have to wait for 30 minutes. I asked for taxi numbers and the front desk girl saw it as a big trouble.
Comment from Hotel Management
06-Sep-2017 by Ashleigh, Hotel Management
To know that our staff was not helpful at a time that you needed assistance troubles me. I have shared your comment with the team. We have went over better ways to assist our guests even during busy times. It is never our intention to make anyone feel that their needs are not important. We value you and your business and hope you will come back to the Courtyard the next time you are in downtown Houston! - Ashleigh Rohr General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Hotel close to Houston Toyota center

Posted 21-Aug-2017
Had a very good experience! Easy going staff, access to snack and drink, everything was clean, enjoyed the pool!
Comment from Hotel Management
23-Aug-2017 by General Manager, Hotel Management
Hello Lanston, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.
5 out of 5
by Patricia

Valet parking

Posted 02-Jul-2017 on Hotels
Required Valet parking was inconvient and pricey
Comment from Hotel Management
05-Jul-2017
Thank you for taking the time to share your comments regarding your recent stay. We strive to maintain one of the most competitive pricing on our products and services in the area. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate your feedback as it allows us to focus on opportunities for improvements. We look forward to serving you again and providing you a five star experience.
4 out of 5
by William

Posted 27-Jun-2017 on Hotels
The hotel was nice and the staff was very friendly and courteous. The only negative is that the tram runs right next to the hotel.
Comment from Hotel Management
29-Jun-2017
Thank you for taking the time to share your detailed feedback with us. It was great hearing that our staff had a positive impact on your stay. We hope to have the opportunity to welcome you again and make your future stays five stars.
5 out of 5
by Heather

Posted 26-Jun-2017 on Hotels
Comment from Hotel Management
28-Jun-2017
Heather, Thank you for the 5 star rating! We hope to welcome you back again and will strive to make your future visits just as great as this one.
5 out of 5
by A verified traveller

Posted 22-Jun-2017 on Hotels
Nice and convenient location....was able to walk to Minute Maid park in about 20 minutes. Quiet, will definitely consider for next stay!
Comment from Hotel Management
28-Jun-2017
Thank you for your great review. We are glad that you enjoyed your stay and the location. We are proud of our staff for taking good care of you. We appreciate your business and look forward to your return.
5 out of 5
by Sabra

Great!

Posted 20-Jun-2017 on Hotels
Great stay for a game night. The carpet in the hallway is dirty, but the rooms are very clean.
Comment from Hotel Management
22-Jun-2017
Sabra, Thank you for taking the time to share you feedback with us. We will share your comments with the appropriate teams to address opportunities. We appreciate you acknowledging our cleanly accommodations and hope to have the opportunity to welcome you back in the future.
4 out of 5
by Madlen

Posted 19-Jun-2017 on Hotels
Comment from Hotel Management
21-Jun-2017
Thank you for taking the time to share your review regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.
5 out of 5
by thomas

Posted 18-Jun-2017 on Hotels
Was in Houston to photograph bands at House of Blues Houston, and the Courtyard is perfectly placed just three short blocks away. The room was very comfortable and well equipped. The staff was very helpful and friendly. Even though I didn't use them, the property has a nice bistro and Starbucks on property.
Comment from Hotel Management
20-Jun-2017
Thomas, Thank you for your great review. We are glad that you enjoyed your stay and the location. We are proud of our staff for taking good care of you. We appreciate your business and look forward to your return.