Ratings based on 5,277 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Located in downtown Houston

Posted 16-Oct-2017
The staff was friendly and hospitable. The hotel was booked solid. We contacted member services for three additional pillows for the bed and pullout sleeper. They ran out of pillows. We slept horribly. Please keep additional pillows on hand!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Oct-2017
Room was nice and staff was friendly. There was also a decent assortment of snacks for visitors.
2 out of 5
by A verified traveller

Posted 11-Oct-2017
The Gym was very nice but the mandatory Valet Parking was a bummer. The room felt small and lacked even the basic dorm fridge we have come to expect in most hotels. The price was just for the location.
3 out of 5
by A verified traveller from Dallas

Gross

Posted 09-Oct-2017
I don't mind the small rooms (because they are small), but dust and having to ask for basic hotel amenities is just not ok. There are no robes, no pen/pads, no laundry bags. The furniture is so banged up and the carpet filthy. Wil never go back. The only good thing to mention are valet guys, they were great and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Oct-2017
We always enjoy our stay here. The suites are spacious and always clean.
3 out of 5
by A verified traveller from Virginia

A hotel with very small room

Posted 07-Oct-2017
Pros: Location in the heart of downtown
Cons: Hotel management and house keeping staff training
Location: Trains and buses are nearby to send you anywhere
This hotel is located in the heart of Downtown Houston. However, the room size is extremely small. The other issue was our room including bath room were not properly cleaned. Thus the hotel staff helped change a room for us.
5 out of 5
Recommended
for Everyone
by A verified traveller from The Woodlands, Tx.

Posted 28-Sep-2017
Very clean and affordable. My wife and I will definitely be interested in staying there again. There is so much to do in walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveller from brownsville, tx

About 4 blocks walking distance from minute maid

Posted 28-Sep-2017
Nice lobby/common area. Snacks provided. Beautiful fitness gym area! Room is not the largest but due to location very convenient for baseball game night. Your parking options are either parking garage (across street, not theirs) or valet for $29 per night. FREE WIFI! Big plus!
5 out of 5
Recommended
for Everyone
by A verified traveller from missouri

Great hotel in excellent location

Posted 25-Sep-2017
Wonderful property great downtown location you can walk to Minute Maid park. Several nice restaurants within walking distance. Small rooms but very nice property and staff
3 out of 5
by A verified traveller from San Antonio

Not a Good Experience

Posted 22-Sep-2017
Pros: The staff (Front Desk, Valet) were great.
Cons: Don't have satellite dish
Location: I went to the Flying Saucer for dinner.
It was raining on the day I checked in and it turns out they are on a satellite dish. Maintenance man came in and re-booted but tv kept going to a black screen. I got tired of it and just went to sleep. Had the same issues with the tv on the 2nd night. I should not have to keep re-booting tv to only get to watch it for maybe 10 minutes and then having to re-boot again. Also, the battery kept beeping on the second night so it made it very difficult to sleep. I could of called the front desk but since I didn't get much help with the tv, I figured it was a waste of time.