Restaurant

Reviews of Address Downtown

5 out of 5
Address Downtown
Mohammed Bin Rashed Boulevard, Downtown Dubai, Dubai, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 273 out of 376 reviews" "
Rating 8 - Good. 64 out of 376 reviews" "
Rating 6 - Okay. 21 out of 376 reviews" "
Rating 4 - Poor. 9 out of 376 reviews" "
Rating 2 - Terrible. 9 out of 376 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hunter D., Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel in the middle of downtown
Stayed 8 nights in Mar 2024
Response from Ozlem on 14 Mar 2024
Dear Hunter,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

george

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 7 nights in Feb 2024
Response from Ozlem on 12 Feb 2024
Dear george,Thank you for your positive rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Lama, Falls Church

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was like a dream, excellent service and beautiful views. Its location is strategic, we didn’t have to deal with any traffic as we were able to walk everywhere.
Stayed 6 nights in Jan 2024
Response from Ozlem on 8 Feb 2024
Dear Lama,Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your stay at our hotel was like a dream, and that you enjoyed excellent service and beautiful views. Our team takes great pride in providing exceptional experiences for our guests, and it's truly rewarding to know that we met your expectations.We're delighted that our strategic location added to the convenience of your stay, allowing you to explore the surroundings on foot without having to deal with any traffic. It's our goal to make our guests' stays as enjoyable and stress-free as possible.Your positive feedback is truly appreciated, and we look forward to welcoming you back for another memorable stay in the future.Regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Douha

Stayed 3 nights in Jan 2024
Response from Ozlem on 21 Mar 2024
Dear Douha,Thank you for your positive rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

REUBEN

Stayed 2 nights in Jan 2024
Response from Ozlem on 17 Jan 2024
Dear Reuben,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Nawaf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ozlem on 14 Jan 2024
Dear Nawaf,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Siddarth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Ozlem on 14 Jan 2024
Dear Siddarth,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, location and service
Stayed 2 nights in Dec 2023
Response from Ozlem on 8 Jan 2024
Dear Grant,Thank you for your rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Davide

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ozlem on 31 Jan 2024
Dear Davide,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Omar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
The hotel is very nice. Nice location with nice views. Also the room is very comfortable. But the Valet parking service was very bad. The staff of the Valet parking were very rude and not respectful at all. They are not qualified to serve people in front. They must be behind. Staff in front must be qualified and knowledgeable to deal with guests specifically in 5 stars hotel. Thank you. Omar
Stayed 2 nights in Dec 2023
Response from Ozlem on 18 Dec 2023
Dear Omar,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our hotel very nice, appreciated the convenient location, enjoyed the beautiful views, and found the room to be comfortable.However, we sincerely apologize for the inconvenience you experienced with our Valet parking service. Your feedback is invaluable to us, and we are genuinely sorry that our staff did not meet the high standards of service we aim to provide.Rest assured, we take your concerns seriously, and we will address this matter promptly with our Valet parking team to ensure that such instances do not occur in the future. Providing a respectful and courteous experience is of utmost importance to us, and we appreciate your bringing this to our attention.We appreciate your understanding and would like to assure you that we are committed to continuous improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that is reflective of our standards.Regards,Ozlem CoskunManagement Office

10/10 Excellent

Ghassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
when it feels like home, It is Home!
At The Adress Downtown, it keeps on getting beter! this is not our first stay at this amazing Hotel; in fact this trip we felt at Home:) There was a lady at the reception, so warm & welcoming, we felt like visiting a family home. she heard about our wedding anniversary and to our great surprise, set up our room with hearts , flowers and a complimentary cake. this made our stay so special! the lady's name is Miss Tahzeen, you'll be very lucky to be hosted by her.
Stayed 3 nights in Dec 2023
Response from Ozlem on 14 Dec 2023
Dear Ghassan,We are absolutely thrilled to hear that your experience at The Address Downtown continues to exceed your expectations! It warms our hearts to know that this isn't your first stay, and on this particular visit, you felt right at home.We are especially delighted to hear about the warm and welcoming reception you received from Ms. Tahzeen. Your description of her creating a special atmosphere for your wedding anniversary with hearts, flowers, and a complimentary cake is truly heartwarming. It's moments like these that make a stay memorable and unique.We will be sure to pass along your kind words to Ms. Tahzeen, as we know she will be delighted to hear about the positive impact she had on your experience. We consider ourselves fortunate to have her as part of our team, and we appreciate your recognition of her exceptional service.Thank you for choosing The Address Downtown for your special occasions, and we look forward to the pleasure of hosting you again soon. Here's to more wonderful memories and moments of feeling at home!Regards,Ozlem CoskunManagement Office - Address Downtown

8/10 Good

Tamella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2023
Response from Ozlem on 23 Oct 2023
Dear Tamella,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Azad

Stayed 3 nights in Oct 2023
Response from Ozlem on 23 Oct 2023
Dear Azad,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

MANSOUR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
كل شي مميز شكرا للجميع
كل شي مميز
Stayed 3 nights in Oct 2023
Response from Ozlem on 20 Oct 2023
Dear Mansour,Thank you for your rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Sahar

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ozlem on 5 Oct 2023
Dear Sahar,Thank you for your positive rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Shaimaa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything ❤️
Stayed 2 nights in Sep 2023
Response from Ozlem on 2 Oct 2023
Dear Shaimaa,Thank you for your rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

2/10 Terrible

Bandana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Room number 1304 which was given to us had faulty ac filter. The person who checked us in was hostile and gave us a bad room intentionally I feel. Only booked for one night and was really disappointed. Couldn’t sleep the whole night because of noise from the AC. Had stayed here previously and had enjoyed my stay hence came back to be majorly disappointed. If you are not booking their fountain view rooms don’t bother to book, they will treat you like second class citizens
Stayed 1 night in Sep 2023
Response from Ozlem on 26 Sept 2023
Dear Bandana, I would like to sincerely apologize for the inconveniences you experienced during your recent stay with us. It is disheartening to hear that we did not meet your expectations, and for this, I am truly sorry. I understand that you encountered issues with the air conditioning in your room, and that our staff may not have provided the level of service we strive for. Your comfort and satisfaction are of utmost importance to us, and it is disappointing to learn that we fell short in these aspects. Please allow us the opportunity to make amends and provide you with the experience you deserve. We hope you will return back for a future stay, where we will ensure that everything is in perfect order, and our team is ready to exceed your expectations. One of our team members will be reaching out to you personally. We are committed to ensuring your next stay with us is flawless, and we look forward to the opportunity to restore your faith in our hospitality. Once again, please accept our heartfelt apologies for any inconvenience you experienced and thank you for bringing this to our attention. Your feedback is invaluable in helping us improve our services.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

REUBEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ozlem on 11 Sept 2023
Dear Reuben,Thank you for your rating on our property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Stephanie, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! Right next to the "Worlds Largest Mall"! The mall is really nice and I was just a walk of a bridge between the Address Downtown and Mall. The hotel was clean and the rooms were very nice! The staff was welcoming, knowledgeable and friendly.
Stayed 5 nights in Aug 2023
Response from Ozlem on 23 Aug 2023
Dear Stephanie,How kind of you to write these amazing comments - indeed our Hotel is perfectly situated at the Heart of Downtown Dubai whereby world-class destinations such as Dubai Mall and Burj Khalifa are just a few steps away. Furthermore thank you for your kind compliments on the cleanliness of the hotel and the staff for providing an exceptional service. We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You cannot go wrong with the Adress entity
Stayed 1 night in Aug 2023
Response from Ozlem on 21 Aug 2023
Dear Christian,Thank you for your rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Wendi

Stayed 2 nights in Aug 2023
Response from Ozlem on 14 Aug 2023
Dear Wendi,Thank you for your rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Nicos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Ozlem on 14 Aug 2023
Dear Nicos,Thank you for your rating on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Sammy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ozlem on 5 Aug 2023
Dear Sammy,Thank you for your rating on our Property!We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Sherin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Ozlem on 31 Jul 2023
Dear Sherin,Thank you for your 5 rating on our Property!We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Ozlem CoskunManagement Office - Address Downtown

10/10 Excellent

Marko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ozlem on 17 Jun 2023
Dear Marko ,Thank you for the rating on our property.We look forward welcoming you back at Address Downtown - where life happens

10/10 Excellent

Hind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy experience
Nice wide room with view Fast chic in Easy chic out Friendly helpful “AIDA” from the front desk. Good location Expensive rate is the only disadvantage.
Stayed 2 nights in Mar 2023
Response from Ozlem on 25 Mar 2023
Dear Hind,Thank you so much for your positive review and for recognizing AIDA. We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Address Downtown

10/10 Excellent

Jamila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Ozlem on 11 Apr 2023
Dear Jamila,Thank you for the rating on our property.We look forward welcoming you back at Address Downtown - where life happens

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location. Hotel front desk and club house employees are very courteous and helpful.
Response from Ozlem on 12 Jan 2023
Dear SusanThank you so much for your review on our Property.We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Address Downtown

8/10 Good

Preetpal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located Hit or Miss Older Property
The hotel property is most popular for its location next to Dubai Fountains and the Dubai mall. While that is great it’s also a haste to catch a taxi because one finds it very hard to get one given the location being extremely busy. Also area around this hotel is jam packed from 5pm to 8pm. Depends on what you are looking for it could be a hit or a miss. The room on Hotel.com I booked was One Bedroom Residence. I was shocked to see the room condition which was very poor with broken scratched furniture and very poor upkeep. Upon negotiating for 2 hours I was given an upgrade from residence to hotel side into an executive Suite which was large and well appointed and made the stay pleasant. Although I was asked to pay extra for it at my check out I was relieved of those charges much to the courtesy of the front office staff. So I am thankful to them. If you stay I recommend only the Hotel side not the residence. Also the hotel side has some rooms that are more fresh than others. Plenty of other good newer address properties I recommend you to pick from such as Address Fountain Views and Address Skyview.
Stayed 6 nights in Dec 2022
Response from Ozlem on 12 Jan 2023
Dear Preetpal,Thank you for taking the time to share your feedback regarding your recent stay with us at Address Downtown. Feedback like this is very valuable for us as it will assist us to improve our services and ensure that we meet our guests’ expectations. We sincerely apologize for the inconvenience caused whilst you were in the one-bedroom apartment. Our team provided the complimentary upgrade as we want to ensure every guest is happy and well taken care of while staying with us. We are in the midst of upgrading our residence units and we hope you’ll give our residence another chance in the future.Thank you again for choosing to stay with Address Downtown and for sharing your feedback of your time at the property.

8/10 Good

Farshad

Stayed 3 nights in Dec 2022
Response from Ozlem on 12 Jan 2023
Dear Farshad,Thank you so much for your rating on our Property!We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Address Downtown

10/10 Excellent

Mohammed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Response from Ozlem on 23 Dec 2022
Dear Mohammed,Thank you so much for your rating on our Property!We look forward welcoming you back at Address Downtown.

10/10 Excellent

Sami

Stayed 3 nights in Nov 2022
Response from Ozlem on 23 Dec 2022
Dear Sami,Thank you so much for your rating on our Property!We look forward welcoming you back at Address Downtown.

10/10 Excellent

Yaffa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
We had an amazing experience at the Addres Downtown. Everything was perfect. Especially the receptionist Myra. She is gougers and professional. We will diffidently come back to this magnificent hotel.
Stayed 1 night in Sep 2022
Response from Ozlem on 6 Oct 2022
Dear Yaffa,Thank you so much for your positive review and for recognizing Myra. We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Address Downtown

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location next to Dubai Mall with many restaurant and shopping options. Highly recommend Burj facing rooms for magical views (you can see the fountain show as well). Breakfast and gym were both very good.
Stayed 3 nights in Sep 2022
Response from Ozlem on 7 Sept 2022
Dear Alex,Thank you so much for your review on our Property!We look forward welcoming you back at Address Downtown - where life happens.Warm regards,Address Downtown

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 10 nights in Aug 2022
Response from Ozlem Coskun on 30 Aug 2022
Dear Anonymous, Thank you for sharing your rating here at Expedia! Whilst we are grateful for your appreciation on our location, we are also very concerned on your feedback with our Teams, which will definitely be addressed to the concerned department if you could share more details about your experience. Meanwhile, we all look forward to having you and your guests once again at Address Downtown – where life happens!

10/10 Excellent

Frida Sofie

Stayed 2 nights in Jul 2022
Response from Ozlem Coskun on 30 Aug 2022
Dear Frida Sofie, Thank you for taking the time to share your positive rating here on Expedia. We are so delighted to read your kind comment. We all look forward to having you and your guests once again very soon at Address Downtown – where life happens! Warm Regards, Address Downtown.

10/10 Excellent

Said

Stayed 2 nights in Jul 2022

2/10 Terrible

Sawsan Abdulrazaq

Stayed 5 nights in Jul 2022

10/10 Excellent

Spencer

Stayed 2 nights in Jun 2022

8/10 Good

Firas

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2022
Response from Ozlem on 22 Jun 2022
Dear Firas, Thank you for your rating

10/10 Excellent

NAYEF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice
Stayed 3 nights in May 2022
Response from Ozlem on 22 Jun 2022
Dear Nayef, Thank you for your rating.

8/10 Good

Saeed

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Ozlem on 22 Jun 2022
Dear Saeed, Thank you for your rating.

10/10 Excellent

Jasdeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Lisa Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with outstanding food and relaxing pool. We stayed during Ramadam and this was a pleasure and we didn’t feel restricted.
Stayed 5 nights in Apr 2022
Response from Address Downtown on 25 Apr 2022
Dear Lisa Julia, Thank you for sharing your wonderful rating here at Expedia! We are so delighted to read your amazing feedback on our outstanding food and how you enjoyed your time at our Pool. We all look forward to having you and your guests once again at Address Downtown – where life happens!

10/10 Excellent

Steven Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This landmark hotel is still in perfect condition. It’s absolutely the best view in Dubai. The location is by far superior to the competition. I would highly recommend the fountain view simply amazing
Stayed 7 nights in Apr 2022
Response from Address Downtown on 25 Apr 2022
Dear Steven Francis, Thank you for sharing your wonderful rating here at Expedia! We are so delighted to read your amazing feedback on location most especially on its lovely views. We all look forward to having you and your guests once again at Address Downtown – where life happens!

10/10 Excellent

Sam

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Lounge staff make your stay better life style Happiness and energy. This hotel full of Energy
Stayed 3 nights in Mar 2022
Response from Address Downtown on 30 Mar 2022
Dear Sam, Thank you for sharing your wonderful rating here at Expedia! We are so delighted to read your amazing feedback on our Lounge team. We all look forward to having you and your guests once again at Address Downtown – where life happens!

4/10 Poor

Jamila

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Only good thing about this hotel is the view of the Burj Khalifa. Hugely disappointed with the staff and rude valet.
Stayed 5 nights in Dec 2021
Response from Address Downtown on 10 Mar 2022
Dear Jamila, Thank you for sharing your rating here at Expedia! Whilst we are grateful for your appreciation on our location, we are also very concerned on your feedback with our Teams, which will definitely be addressed to the concerned department. Meanwhile, we all look forward to having you and your guests once again at Address Downtown – where life happens!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the Best Hotels in Dubai.
Stayed 1 night in Dec 2021
Response from Address Downtown on 11 Jan 2022
Thank you for sharing your wonderful rating here at Expedia! We are so grateful for your amazing compliment! We all look forward to having you and your guests once again at Address Downtown – where life happens!

2/10 Terrible

othman

Stayed 1 night in Dec 2021

10/10 Excellent

Suzy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021