Ratings based on 325 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Sep-2017
Wonderful and clean hotel. Would stay here next time we are in Egypt.
Comment from Hotel Management
12-Sep-2017 by kempinskiNileHotel, Hotel Management
Dear valuable guest, Thank you for taking the time to write this precious review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the hotel's cleanliness. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
3 out of 5
by A verified traveller from washington DC

Nice hotel, terrible service

Posted 08-Sep-2017
I stayed two nights at the kempinski. The rooms are very confortable and new. I was very disappointed with the service specialy the front desk. unfortunately they were very rude and did not even try to accomodate my requests and their tone/relies were extremely rude. It's a shame specialy for the price you pay in this hotel. I have stayed before in the marriott, four seasons and ritz. You will definitely be treated better there. The pool also is very disappointing.
Comment from Hotel Management
12-Sep-2017 by kempinskiNileHotel, Hotel Management
Dear Ms.Rawaa, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to know that you have enjoyed your stay at our hotel especially the hotel's cleanliness, and the room facilities. And we would like to apologies for the inconvenience and disappointment that you experienced during your recent stay at our hotel. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback about our services; therefore a constructive action will be taken in order to make sure to avoid such mistakes in the future. Once again, please accept our sincere apologies and we are looking forward to serve you in the near future. Warm regard Kempinski Nile Hotel Cairo
5 out of 5
Recommended
for Everyone
by A verified traveller from Amman

Nice hotel close to Nile river

Posted 08-Sep-2017
Pros: view and location
Cons: interior decoration
Location: its at the Nile river which is spectacular and in the middle of Cairo
I had an enjoyable stay at the hotel since my room had a balcony on the Nile which was lovely. The hotel is in the middle of Cairo which makes it convenient to roam around the city.
Comment from Hotel Management
12-Sep-2017 by kempinskiNileHotel, Hotel Management
Dear Mr.Mohamed, Thank you for taking the time to write this generous review, we appreciate your feedback. We are delighted to know that you have enjoyed your stay at our hotel especially the hotel's location, which is considered as one of the best Nile views in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
2 out of 5
by A verified traveller from Kingdom of Saudi Arabia- Jeddah

2 out of 5

Posted 07-Sep-2017
The Kempinski hotels have a great reputation in world wide but the Kempinski in Nile Cornish - cairo has the lowest basics of the standards in terms of lack of parking area , hotel entrance and the lobby area is very similar to the hallways compared to nearby hotels. Moreover, There are no diverse restaurants, for example Indian, Mexican or Moroccan restaurants, as well as there are no entertainment or musical activities to actractive the clients.
Comment from Hotel Management
12-Sep-2017 by kempinskiNileHotel, Hotel Management
Dear Mr.Nasser, Thank you for taking the time to write this kind review. We regret that we did not fulfil your expectations during your stay and please accept our apology for any inconvenience that occurred. We constantly aim to provide excellent service and it is unacceptable to hear that you were unhappy with your experience. We will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regard Kempinski Nile Hotel Cairo
5 out of 5
Recommended
for Everyone
by A verified traveller

A great hotel experience

Posted 30-Aug-2017
Had a great stay at this hotel. We emailed the hotel prior to our arrival because of a very late check in and they were more then accommodating. The room was much bigger and better then we expected, we felt spoilt! The only slight disappointment was the pool was small and I thought there would be a pool bar. Would highly recommend this hotel and would definitely stay again if we come back to Cairo.
Comment from Hotel Management
12-Sep-2017 by kempinskiNileHotel, Hotel Management
Dear valuable guest, Thank you for taking the time to write this precious review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the room facilities. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5 out of 5
Recommended
for Everyone
by A verified traveller from Argentina

Best Hotel in Cairo

Posted 01-Aug-2017
The best place! Nice staff, awesome room, amazing food, amenities, et .. Will definitely come back here!
Comment from Hotel Management
01-Aug-2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to write this precious review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the hotel's location, which is considered as one of the best Nile views in the city, the staff services, and the food. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5 out of 5
Recommended
for Everyone
by A verified traveller from St. Louis, MO USA

Excellent location and helpful, friendly staff

Posted 31-Jul-2017
Cairo is chaotic but this hotel was an oasis. The concierge was wonderful. Wael gave us excellent restaurant recommendations for an Egyptian restaurant and a Lebanese restaurant both of which were absolutely delightful. He called our cab and negotiated the rate for us. He also gave us helpful tips on what to avoid while in Cairo. The view from our room was outstanding and the rooftop pool view was amazing. We enjoyed the poolside drinks and the evening poolside grill. The Egyptian Museum is a safe walk from the hotel. Loved it!!!
Comment from Hotel Management
01-Aug-2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear Mr.John, Thank you for writing this kind review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel especially the concierge services, the hotel's location, which is considered as one of the best Nile views in the city, and the roof top. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
4 out of 5
Recommended
for Everyone
by A verified traveller from miami

Nice hotèl

Posted 31-Jul-2017
the hotel was good and excelente people but we expect more at the pirámide , museum to me looks like they don't care very well , I think they don't know how important is everything they have to the world they can make a lot more and bring more tourists to those beautiful places . This is my opinion , if any one go to kempinski hotel and need a taxi ask for Malac or his son Bola they are the bests taxi driver at the entire world ⭐️⭐️⭐️⭐️⭐️ To them
Comment from Hotel Management
03-Aug-2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear Mr/Mrs.Deivy, Thank you for taking the time to write this precious review, we appreciate your feedback. We are delighted to hear that you have enjoyed your stay at our hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence, we will make sure to deliver your comments to our concerned departments and all the team as your feedback will be influential in improving our experience on your next stay. We hope that we will have the opportunity once again to serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
4 out of 5
Recommended
for Everyone
by A verified traveller from NJ

Visitor From Beirut

Posted 26-Jun-2017
The Hotel staff are so friendly, faculties and services are good, Nile view room are nice
Comment from Hotel Management
27-Jun-2017 by Kempinski Nile Hotel Cairo , Hotel Management
Dear valuable guest, Thank you for taking the time to share your comments with us. We are delighted to know that you had a memorable stay with us and we appreciate your kind comments regards to our staff services, and room facilities. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We certainly look forward to welcoming you back and serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo
5 out of 5
by Phillip

Great Cairo Visit

Posted 01-Jun-2017 on Hotels
Excellent hotel and location, room with partial Nile view. Staff was extremely helpfully and the Jazz Lounge was a very nice place to relax and watch the boats on the Nile.
Comment from Hotel Management
12-Jun-2017 by Kempinski Nile Hotel, Hotel Management
Dear Mr. Phillip, Thank you for taking the time to write this kind review, we appreciate your feedback. We are delighted to hear that you enjoyed your stay at our hotel especially room facilities, staff services, Jazz Bar and hotel location, which is one of the best Nile views in the city. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We certainly look forward to welcoming you back and serve you in the very near future. Warm regards, Kempinski Nile Hotel Cairo