Ratings based on 1,714 verified reviews

4.5 out of 5
90% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 19-Jul-2019
Very convenient to all of the things we wanted to do in Austin.
5 out of 5
by a verified traveller

Posted 11-Jul-2019
We loved the location. Great staff, wonderful place to stay
Comment from Hotel Management
12-Jul-2019 by Hyatt Place Austin Downtown, Hotel Management
Hi, Thank you for your kind review. We're happy to hear you enjoyed our location and staff!! We welcome you back the next time you're in Austin. Kindly, Hyatt Place Austin Downtown
4 out of 5
by a verified traveller

Posted 09-Jul-2019
Comment from Hotel Management
10-Jul-2019 by Hyatt Place Austin Downtown, Hotel Management
Hi, Thank you for your kind rating, we're happy to hear you had a pleasant stay. We welcome you back the next time you're in Austin. Kindly, Hyatt Place Austin Downtown
5 out of 5
by a verified traveller

Posted 05-Jul-2019
Comment from Hotel Management
10-Jul-2019 by Hyatt Place Austin Downtown, Hotel Management
Hi, Thank you for your high rating! We're happy to hear you had a fantastic time. We welcome you back the next time you're in Austin. Kindly, Hyatt Place Austin Downtown
5 out of 5
by a verified traveller from Toronto

Posted 04-Jul-2019
Great location. Comfortable beds and modern rooms!
Comment from Hotel Management
05-Jul-2019 by Hyatt Place Austin Downtown, Hotel Management
Hi MelanieF, Thank you for your kind review and high rating. We're happy to hear you enjoyed our location! We look forward to your next stay with us.
1 out of 5
by a verified traveller from Pembroke Pines fl

Posted 03-Jul-2019
The only thing I liked was the location and staff. This hotel needs a total remodel along with the indoor pool that is not attractive what so ever. The bed hurt my back. The pull out sofa bed had springs in it that I thought were going to pop out. The safe did not work. There were not enough towels. It just Looks run Down and is not what I expected from Hyatt.
Comment from Hotel Management
03-Jul-2019 by Hyatt Place Austin Downtown, Hotel Management
Hi Carolyn, As we're happy to hear you enjoyed our location and had a pleasant experience with our staff, we're sorry you didn't enjoy your stay with us. Fortunately, I can say that we are undergoing a complete refresh of all our rooms. So, hopefully if you decide to stay with us again, you'll be pleasantly surprised by what we've done! And please always feel free to ask for more towels!
5 out of 5
by a verified traveller from Webb City, Mo

Posted 02-Jul-2019
Great location within walking distance of everything in downtown but not in a busy area so more quiet. Felt very safe there.
Comment from Hotel Management
03-Jul-2019 by Hyatt Place Austin Downtown, Hotel Management
Hi, Thank you for your kind review, we're happy to hear you had a pleasant experience! We look forward to your next stay with us when you're back in Austin.
3 out of 5
by a verified traveller

Posted 01-Jul-2019
Location was good, short walk to my conference. But parking was a big hassle and my company won't cover expensive valet parking. Because of parking, I will probably avoid conferences in downtown Austin, and look for locations that have on-site free parking. The rest of the property was great, however other Hyatt Place locations include breakfast with your stay, so paying extra at this location just seems like a money grab to me on top of the expensive parking.
Comment from Hotel Management
02-Jul-2019 by Hyatt Place Austin Downtown, Hotel Management
Hi, Thank you for your candid review. We are sorry that the parking fee was higher than what you expected, our overnight parking is among average in the Downtown Austin area. We also apologize that our breakfast policy was not what you expected. Some Hyatt's do offer free breakfast to all guests, however, it is a Hyatt Place standard to offer free breakfast to members only. We hope you still enjoyed your stay and we welcome you back the next time you're in Austin.
5 out of 5
by a verified traveller

Posted 01-Jul-2019
Comment from Hotel Management
02-Jul-2019 by Hyatt Place Austin Downtown, Hotel Management
Hi, Thank you for your high rating, we're pleased you enjoyed your stay! We welcome you back the next time you're in Austin.
5 out of 5
by a verified traveller

Posted 26-Jun-2019
Comment from Hotel Management
01-Jul-2019 by Virginia Ibarra - Sales Manager, Hotel Management
Hello, Thank you for your Five-Star review. We welcome you back next time you are in Austin. Kind regards, Hyatt Place Austin Downtown