Ratings based on 716 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Aug-2017
Good hotel, rooms were very clean & comfortable. Short drive to ferry port.
Comment from Hotel Management
19-Aug-2017 by neil, Hotel Management
Dear Guest Thank you for giving us your feedback and for the 5 stars, this is very much appreciated I hope your onward journey was a success and we look forward to welcoming you back again in the future Kind regards Neil
5 out of 5
Recommended
for Everyone
by A verified traveller from Portsmouth

Convenient location

Posted 17-Aug-2017
It was the most convenient hotel for our needs, and was clean and tidy. We did not use the restaurant, but have been told by relatives who useit, that the food is very good. The only disappointing factor for me was the bed or rather the mattress which sank in the middle causing a couple of uncomfortable nights sleep or lack of!
Comment from Hotel Management
19-Aug-2017 by neil, Hotel Management
Dear Dennis Thank you for your review, the kind comments and the 5 stars-these are very much appreciated I have spoken to maintenance and they are looking into your comments regarding the mattress and will have this resolved as a matter of urgency Once again, thank you for your time, it has been most informative and appreciated Kind regards Neil
3 out of 5
Recommended
for Everyone
by A verified traveller

Noisy but set in nice gardens

Posted 09-Aug-2017
Some issues with fixtures in room. One glass dirty had lipstick on
2 out of 5
by A verified traveller from lancashire

Awful room

Posted 08-Aug-2017
Arrived at 1am tired from long journey. Room was dark and old fashioned and smelt musty. The valance sheet looked like food had been split, dried and then gone mouldy. The tea and coffee tray had black hairs strewn all over it and tg chair was filthy. We were travelling with 2 children and had an early start at 7am the next morning otherwise we would have changed rooms
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 07-Aug-2017
Nice hotel in convenient location for us. Comfortable room and nice bar. Would only say drinks are very expensive but I guess you expect that.
5 out of 5
Recommended
for Everyone
by A verified traveller from Wokingham

Great hotel, convenient for the port

Posted 05-Aug-2017
Stayed here for an early ferry crossing. Great location, clean and quiet
Comment from Hotel Management
13-Aug-2017 by Roshan, Hotel Management
Dear Guest, Thank you so much for your review and the 5 Stars, this is very much appreciated as are the lovely comments about our hotel! I hope we will have the chance to look after you again in the future. kind regards Roshan
4 out of 5
Recommended
for Families
by A verified traveller from Essex

Very convenient location - close to port

Posted 18-Jul-2017
Pros: Location
Cons: Cot bed needs a matress
Location: Close to the port and McDonalds
Enjoyed our stay at this hotel, when we arrived there was an event on so it was very busy and had to park in overflow parking but that was fine. The room was clean and comfortable, my only criticism was my 2 year old didn't seem at all comfortable in his cot bed - it didn't have a mattress in it, just a small layer on the bottom for him to lay on which kept on moving about as he is such a fidget.
4 out of 5
Recommended
for Everyone
by A verified traveller

Handy location

Posted 08-Jul-2017
Pros: East to get to, clean, comfortable.
Cons: Some of the staff were great, others not so much. Bar and breakfast service could have been better.
Convienient location for visiting. Rooms are comfortable and spotless. Unfortunately bar staff were fairly disorganised, took about half and hour to get served, and if you're going to offer cocktails the least you can do is have the right ingredients! And next time we won't be waiting for someone to appear to cook eggs at breakfast (there was plenty of other stuff so not a big deal, but if you're going to offer an egg station there needs to be someone at it, not wandering off all the time).
5 out of 5
Recommended
for Everyone
by A verified traveller from North Carolina

Hard to find-Nice to stay at

Posted 14-May-2017
Pros: Compared to many rooms in Great Britain the rooms were large and the bathroom was modern.
Cons: Electrical outlets nearer to the head of the bead for medical breathing equipment.
Location: Hard for foreignors to fine, but a great location for access to Dover, Hastings, rest of coast and Canterbury.
We really enjoyed staying there after we found it. The staff was excellent and very helpful to us. Breakfast was excellent. The parking provided easy access to the front door. I needed an extension cord for my CPAC breathing machine and they readily found one.
Comment from Hotel Management
16-May-2017 by neil, Hotel Management
Dear Guest Thank you for taking the time to give us your feedback following your recent stay. I am pleased you found the team were able to assist you with the extension lead and that you were very well looked after during your time here. We are currently refurbishing all of the bedrooms in an ongoing program and once completed there will be ample sockets all around the rooms along with UK/European plug sockets. Once again, thank you for your lovely feedback and kind scores, these are very much appreciated Kindest regards Neil
5 out of 5
Recommended
for Everyone
by A verified traveller from gw

Convenient for ferry

Posted 11-May-2017
Staff very welcoming, room spacious, quiet,clean and comfortable
Comment from Hotel Management
15-May-2017 by neil, Hotel Management
Dear Teresa Thank you very much for your kind comments and wonderful scores following you recent stay. I am really pleased the team made your stay a pleasant one and I hope we can look forward to welcoming you back again in the future Kind regards Neil