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Reviews of Wyndham Garden Dover

3 out of 5
Wyndham Garden Dover
561 N Dupont Hwy, Dover, DE

Reviews

6.8
Rating 10 - Excellent. 222 out of 880 reviews" "
Rating 8 - Good. 232 out of 880 reviews" "
Rating 6 - Okay. 167 out of 880 reviews" "
Rating 4 - Poor. 135 out of 880 reviews" "
Rating 2 - Terrible. 124 out of 880 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Elender

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Property looked appealing but, the breakfast was horrible. Room was dirty, including the walls. Yuk!
Stayed 2 nights in Apr 2024

2/10 Terrible

Jeffery, Glenville

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was in a first floor unit. Only room left upon check in. Unit had a bad musty smell no hot water in shower and the parking lot noise kept me and my daughter awake all night. Not staying here ever again
Stayed 1 night in Apr 2024
Response from John on 10 Apr 2024
Dear Jeffery,Thank you for taking the time to share your important feedback. Please know we want to ensure every guest receives a clean, comfortable room and that they do not have to change accommodations during their stay. Our team will be discussing your experience and work to address the issues you mentioned during our planned property renovations. We wish you pleasant future travels.John Moretta General Manager of Wyndham Garden Dover

10/10 Excellent

kashana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024

8/10 Good

Shayna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good until we got settled in the room and realized there’s no microwaves. I called the front desk because we’ve stayed in this hotel several times before and there was microwaves. I then was informed that there’s no microwaves on the 3rd floor. The lady at the front desk was willing to reheat my food but it’s such an inconvenience to have to go all the way downstairs to let someone reheat your food. She did offer to switch our rooms but we was already settled in at that point. It would be nice if the 3rd could get microwaves or asked people will they need a microwave at check in so you can be put on the first or second floor.
Stayed 1 night in Mar 2024

6/10 Okay

Crystal

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Kyla

Disliked: Property conditions & facilities
Not a good experience
Stayed 1 night in Mar 2024

2/10 Terrible

Agnes

Travelled with family
The water was orange, we were unable to take showers, the phone did not work, the tv kept blinking out, they had roaches plus there free breakfast was just bread and bagels! I will NEVER stay there again, nor will I ever recommend them to anyone!!
Stayed 1 night in Feb 2024

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to say

6/10 Okay

chaRLES

Travelled with family
Didn’t like it
Stayed 1 night in Feb 2024

4/10 Poor

Jenifer

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Guylene

Stayed 1 night in Jan 2024

10/10 Excellent

Maurice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was leary
I booked this hotel for overnight on new years Eve. I was familiar with the chain so I booked without thinking of reviews which I ran across later and they were so bad it scared me! But I kept the reservation. The front area was nice, the clerk a little hard to understand but I got checked in efficiently and got to my room without issue other than thinking it was a little shabby and dark! The door to my room was stuck so I called the desk and the clerk came immediately. Upon going out and returning after minute, I parked in the back right by the elevator and my door as he had instructed me. Being handicapped I appreciate that very much. The room was very large and well equipped. The only thing I would suggest would be better lighting, I think that might be why it appears drab! My stay was fine!
Stayed 1 night in Dec 2023

6/10 Okay

Sharen

Travelled with family
Liked: Cleanliness, room comfort
No frills, but clean
This is obviously an older hotel. We stayed during an off week (it was mostly deserted). The gentleman at the front desk was a man of few words. Cordial, but not overly welcoming. The room was clean, but curtain at the window was ripped, mixer on shower was upside down. Bed was rumpled looking, but comfortable. Linens were clean. Only one coffee pod was provided for two travelers.
Stayed 1 night in Dec 2023

8/10 Good

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

penny

Liked: Cleanliness, staff & service
The beds are hard as a rock

6/10 Okay

M

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Craig

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property in disrepair. No morning breakfast service.
Stayed 1 night in Dec 2023

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
It was good for an overnight. Lots of restaurants near by. Bed was sooo comfy.
Stayed 1 night in Dec 2023

2/10 Terrible

micala

Stayed 1 night in Dec 2023

4/10 Poor

Nekesha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Never no one at the front desk. Hallway smells like mildew and soiled water. Room had a foul old odor. Picture of pier were different then the actual look of the property and room. Need major upgrades. When the FD agent finally came to the front desk he had on Joggers, flip flops and earmuffs on. Bad look!
Stayed 1 night in Nov 2023

4/10 Poor

Linda

Disliked: Staff & service
Front staff were unavailable. Went to front desk at least 5 times and never saw anyone. Person who checked me in mumble through the check in process, I guess at what she was asking. Thought the furniture was somewhat distressed, the room was clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Kenneth

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was just passing through and needed 1 night. Was old, run down, many things broken, no breakfast as advertised, TV didn’t work… keep driving!!
Stayed 1 night in Nov 2023

4/10 Poor

Linda

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

CYLVIA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Meh
not kept up and a bit run down. Smells musty in the hallway and in rooms.
Stayed 2 nights in Nov 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was not the best. We arrived at the hotel and the first time we tried to leave the room, the doorknob came off and we got stuck in the room. We were able to reattach the doorknob enough to open it, but it took a while to get it to work. We told the front desk that the doorknob was broken, thinking it was a security issue for us since we had our belongings in the room and even a safety issue as well. If there was a fire getting out of the room quickly would be difficult, it would take time to get out of the door. The front desk assured us that they would fix it right away. They did not. They never fixed the doorknob while we were there. The shower was also interesting. There seemed to be water under the base of the tub. When you stood on the shower floor, the tub floor moved like a water bed. My husband almost fell. Seems strange I know, but having the tub move while in the shower also seems like a safety issue ? Where and why was there water under the base of the tub? The bed was nice and comfortable.

2/10 Terrible

alexis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches and moved rooms Broken phone Tv service not working
Stayed 1 night in Nov 2023

6/10 Okay

Rachelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It'll do.
Basic, no frills. Clean and straightforward. Overpriced for what you get. Room is not worth 200.00. Not easy to reach the front desk while in the hotel. No phones in the room and the numbers come up as disconnected when you look them up and call them. Dim lighting in the rooms. No humans at the front desk. Adjoining Mexican restaurant is decent. Panera and shopping center are walking distance.
Stayed 1 night in Nov 2023

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Worn down, not a three star.
Stayed 1 night in Oct 2023

4/10 Poor

Adriane

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was old and dirty. Definitely needs updating. Carpets were old and dirty. Even the paint colors were dated. Staff were not especially friendly or helpful
Stayed 2 nights in Oct 2023

10/10 Excellent

Idrissa

Stayed 1 night in Oct 2023

2/10 Terrible

Ashley

Stayed 1 night in Oct 2023

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homecoming 2023
The staff was very helpful during a time when I was not sure I would have a room. This was my second stay here. Thank you so much.
Stayed 2 nights in Oct 2023

8/10 Good

Kavonne

Stayed 2 nights in Oct 2023

4/10 Poor

Denise

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Need to fix the ice machines only one working No internet also
Stayed 1 night in Oct 2023

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk staff. Check in was painless
Stayed 1 night in Oct 2023

6/10 Okay

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
So-so stay
The staff was very cooperative and friendly, bed comfortable, room clean. However there was a musty smell, very spotty wifi - they were working on it for three days - and cups and utensils were plastic and wrapped in plastic. In addition, the very heavy room doors operate in such a way that they close very slowly, then slam shut.
Stayed 1 night in Oct 2023

8/10 Good

Folasade

Business traveller
It’s ok just the smell
Stayed 1 night in Oct 2023

10/10 Excellent

Starlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Corie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Dawn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It was difficult to sleep since the curtains were not designed to close and the parking lot lights lit the room. Also had a cricket in the room!
Stayed 1 night in Sep 2023

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevater far from front door
Stayed 2 nights in Sep 2023

4/10 Poor

Rajiv

Generally poor cleanliness and maintenance
Stayed 2 nights in Sep 2023

2/10 Terrible

Tonya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Waste Your Time or Money
The first room was damp and had a bad mold smell/odor. The second room had a smell and every time you moved in the bed it make a noise. The second room did not have a floor mat and I was told laundry room was closed and he didn’t have a key so take it from the room you were switch from. This definitely was NOT worth the money. This hotel desperately needs MODERNIZATION!
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Sean

Disliked: Amenities
Hotel and room need updates( carpeting, wallpaper).
Stayed 1 night in Aug 2023

6/10 Okay

Lori

Liked: Room comfort
Stayed 1 night in Jul 2023

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Teno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the short notice reservations that were handled by expedia.
Stayed 1 night in Jul 2023