Great hotel, a bit disappointing this time!
I love this hotel and everything about it, the location, the staff, the cleanliness, and stay here every time I go to Dover but I went with my parents this time around and requested (and hotel confirmed) a 3 bed room, and got a Family Room with one big bed and a pull out couch. Had to go to reception to ask for the couch bed to be made and both nights were a nightmare! Pillows were as thin as paper and the "mattress" on the couch was uneven, had things sticking out that forced me to sleep in the left third of the bed almost falling off... didn't rest at all. Think this should be clarified when requesting and promising a 3 bed room, or change your pull out couches if you will be selling that as a bed! Will still be recommending this hotel to friends that visit Dover :)