Ratings based on 647 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveller from London

Noisy Victorian Decay

Posted 08-Aug-2017
The hotel is run down and badly needs a refurbishment, especially bathrooms. There is a marina development building site right opposite the hotel where the noisy work is ongoing 24/7. Impossible to sleep! To add the room was extremely hot (forget any AC) and the old sash windows barely opened. Staff is friendly and the restaurant is good, but overall it is not a good experience.
1 out of 5
by A verified traveller from north yorkshire

no

Posted 31-Jul-2017
Pros: nothing
Cons: total makeover
poor room , floor sloping , next to passage door , bathroom floor sticky , room needs a total renovation premier inn far better value , this was not worth the money .
4 out of 5
Recommended
for Everyone
by A verified traveller

Ferry Hotel

Posted 03-Jun-2017
Very nice hotel as stop over for France ferries, pleasant outlook and with excellent restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel, a bit disappointing this time!

Posted 14-May-2017
I love this hotel and everything about it, the location, the staff, the cleanliness, and stay here every time I go to Dover but I went with my parents this time around and requested (and hotel confirmed) a 3 bed room, and got a Family Room with one big bed and a pull out couch. Had to go to reception to ask for the couch bed to be made and both nights were a nightmare! Pillows were as thin as paper and the "mattress" on the couch was uneven, had things sticking out that forced me to sleep in the left third of the bed almost falling off... didn't rest at all. Think this should be clarified when requesting and promising a 3 bed room, or change your pull out couches if you will be selling that as a bed! Will still be recommending this hotel to friends that visit Dover :)
4 out of 5
by A verified traveller

Posted 28-Apr-2017 on Hotels
A pleasant stay before taking the cross-channel ferry.
4 out of 5
by Denys

This traveller left a rating score only Posted 24-Apr-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Lovely hotel, great location

Posted 19-Apr-2017
Stayed the night before catching an early ferry. This was perfect for this with a lovely view from the room.
2 out of 5
by A verified traveller from G

Only good for location - otherwise avoid

Posted 18-Apr-2017
I usually have to go through a very bad time to rate a place poorly. Our stay at the Best Western Dover was regrettable since we found the staff inexperienced and unhelpful when we encountered problems. One was that the hot water ran only through the faucet and not the showerhead so we had to take a either a cold shower, or sitting down to get hot water. Two, heater did not work. Luckily it wasn't so chilly out to go through much cold indoors, yet still late at night it would have been nice. The floors are slanted and that's just the way the hotel is built; somewhat dizzying. Lastly, beds very small and tv setup was so bad on the wall and close to beds it was nearly impossible to walk by withhout bumping your arm into it. The hotel does have a decent lobby for a drink and ambience is not bad. Food was unfortunately terrible too, had a nicoise salad with probably frozen tuna heated in a microwave. If you have a choice, stay clear of this place.
4 out of 5
by Arturas

This traveller left a rating score only Posted 18-Apr-2017 on Hotels
5 out of 5
by A verified traveller

Posted 18-Apr-2017 on Hotels
Lovely hotel and great staff.. would definitely recommend.