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The Empress Hotel

Photo gallery for The Empress Hotel

Featured image
On the beach
View from Room
View from Room
View from Room

Overview of The Empress Hotel

The Empress Hotel

3 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
Central Promenade, Douglas, England

Explore the area

  • Popular LocationPalace Casino5 min walk
  • Popular LocationGaiety Theatre6 min walk
  • Popular LocationManx Museum13 min walk
  • AirportIsle of Man (IOM)27 min drive

Choose dates to view prices

About this area

Douglas

Located in Douglas, The Empress Hotel is in the city centre and on the beach. Onchan Pleasure Park and Peel Harbour are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Douglas Beach and Summerhill Glen. Milntown House and Curraghs Wildlife Park are also worth visiting.

What's nearby

  • Palace Casino - 5 min walk
  • Gaiety Theatre - 6 min walk
  • Manx Museum - 13 min walk
  • Tynwald - 14 min walk
  • Tower of Refuge - 20 min walk

Getting around

  • Isle of Man (IOM) - 27 min drive

Restaurants

  • The Italian Job - 6 min walk
  • Imperial Dragon - 8 min walk
  • Harbour Lights Cafe & Restaurant - 9 min walk
  • O'Donnell's - 9 min walk
  • Alessandro's - 9 min walk

About this property

The Empress Hotel

3-star hotel near the beach
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service and a business centre are on-site. All 104 rooms feature modern comforts such as LED TVs with satellite channels, along with free WiFi. 24-hour room service, coffee makers and hairdryers are among the other amenities available to guests.
The Empress Hotel offers 104 forms of accommodation with a safe and coffee/tea makers. 48-inch LED televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free off-site parking within 164 ft
  • Street parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 11.95 for adults and GBP 11.95 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Family friendly

  • Babysitting/childcare (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • Bulgarian
  • Polish

Business services

  • Business centre
  • Conference space (2497 square feet)
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 48-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.00 per night.
Cots (infant beds) are available for GBP 15.00 per night

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 11.95 for adults and GBP 11.95 for children (approximately)
  • Crib (infant bed) fee: GBP 15.00 per night
  • Rollaway bed fee: GBP 15.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Empress Hotel Douglas
Empress Douglas
The Empress Hotel Hotel
The Empress Hotel Douglas
The Empress Hotel Hotel Douglas

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 163 out of 479 reviews
5 - Excellent 34%
Rating 4 - Good. 233 out of 479 reviews
4 - Good 49%
Rating 3 - Okay. 56 out of 479 reviews
3 - Okay 12%
Rating 2 - Poor. 15 out of 479 reviews
2 - Poor 3%
Rating 1 - Terrible. 12 out of 479 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
Nice comfortable room, pretty clean, friendly staff and very helpful. The hotel was pretty empty and I would have hoped that although we hadn’t booked a sea view room that we may have had a better view than a alley way. Breakfast was very nice with a good selection and again friendly efficient service
Stayed 1 night in Apr 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Generally very good. We needed to be away early on Sunday so wanted breakfast at 8 am when the restaurant opened. They were not ready, we had to wait 20mins for cooked food to be available. Very good when it did come.
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

4/5 Good

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in an excellent location for exploring the island. Because of Covid facilities were limited and there are extensive roadworks currently along the sea front, but what we experienced of the hotel was good.
Stayed 3 nights in Sep 2020