Daily buffet breakfast (EUR 20 per person)
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Reviews of Radisson Blu Hotel Dortmund

Radisson Blu Hotel Dortmund
An der Buschmuehle 1, Dortmund, NW

Reviews

8.4

Very good

Rating 10 - Excellent. 356 out of 821 reviews" "
Rating 8 - Good. 323 out of 821 reviews" "
Rating 6 - Okay. 97 out of 821 reviews" "
Rating 4 - Poor. 35 out of 821 reviews" "
Rating 2 - Terrible. 10 out of 821 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kirsten

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Stella on 16 Jan 2024
Lieber Gast,vielen Dank für Ihre Bewertung und Ihrem Aufenthalt im Radisson Blu Hotel, Dortmund.Wir würden uns freuen, Sie bald wieder bei uns willkommen heißen zu dürfen.Herzliche GrüßeStella Kyriakou/ Night Managerin

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Stella on 16 Jan 2024
Dear Guest,thank you for your feedback and your stay in Radisson Blu Hotel, Dortmund.We would be happy, to welcome you again soon.Kind regardsStella Kyriakou/ Night manager

10/10 Excellent

Lynn

Stayed 6 nights in Sep 2023
Response from Stella on 14 Oct 2023
Vielen Dank für Ihre Bewertung!Wir würden uns freuen, Sie bald wieder bei uns willkommen heißen zu dürfen.Herzliche GrüßeStella Kyriakou/ Night Managerin

10/10 Excellent

Christopher Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay! The hotel is very well maintained, the staff are extremely helpful, the bar/restaurant/breakfast buffet has a relaxed atmosphere with great selection of food & the added bonus of having a lovely pool & spa in the hotel! Would definitely stay again!
Stayed 2 nights in Aug 2023
Response from Stella on 29 Aug 2023
Dear Guest,thank you so much for your stay in our hotel. We are very happy that you enjoyed your time and that you were satisfied with our offer. We look forward to your next stay in Dortmund. Kind regardsStella Kyriakou/ Night Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Mar 2023
Response from Nicole on 3 Apr 2023
Dear Guest,thank you for your review.We are very happy, that you enjoyed your stay.See you next time.Kind regardsStella Kyriakou/ Night manager

8/10 Good

Kanar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Germany
We booked a double bed room when we arrived to our room it was only one king bed- we sked the front desk to change it back to double bed they helped us and accommodated our request - thank you!
Stayed 1 night in Feb 2023
Response from Nicole on 9 Mar 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay.Kind regardsNicole Spann

8/10 Good

Zdzislaw

Liked: Cleanliness, staff & service, property conditions & facilities
Czysto ale słabe ogrzewanie.
Hotel przyjemny, bardzo uprzejma obsługa w restauracji. Dostępny basen, temperatura wody nie jest wysoka. Otrzymaliśmy pokój z wyłączonym ogrzewaniem - na zewnątrz było około zera stopni, w pokoju 17 stopni Celsjusza - grzejnik włacza sie samemu, zanim pokój sie zagrzał, trzeba było wyjeżdżać. Chyba konieczne jest,żeby obsługa hotelu, wiedząc o rezerwacjach, właczała ogrzewanie w odpowiednich pokojach, chyba to nie jest zbyt trudne ?
Stayed 1 night in Jan 2023
Response from Nicole on 9 Mar 2023
Thank you very much for your rating and the associated suggestions for improvement. We are always striving for optimization and your suggestions will help us. We are sorry that we could not meet your expectations 100 percent. However, you can be sure that we take every comment seriously and we hope that when you return, we can convince you that things can be done better.Best regardsNicole SpannFront Desk Manager

8/10 Good

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GrwT business hotel, but food let’s it down
Friendly staff, clean and quiet, despite being busy- however the choice of food at the entrance lobby restaurant was extremely limited and very expensive.
Stayed 2 nights in Oct 2022
Response from Nicole on 22 Oct 2022
Dear Guest,thank you for taking the time to evaluate your stay.I wish you a pleasant weekend and I hope to welcome you as our guest again soon.Best regardsStella Kyriakou/ Night Managerin

4/10 Poor

Robert, Dublin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We booked a king bed and the property information specifically said the room had a bathtub, but we were given a room with two single beds and a bathroom with only a shower. Also the heating/cooling controls in the room didn't work. Dining in the hotel restaurant was an extremely slow experience and was a bit frustrating.
Stayed 2 nights in Sep 2022
Response from Nicole on 8 Oct 2022
Dear Guest,thank you for staying with us and for taking the time to evaluate the stay.We have gladly accepted your legitimate criticism and forwarded it to the appropriate departments and would also like to apologize for the unpleasant impression that has been made on you.Unfortunately, you've booked a double room with two seperate beds. We try our best to fulfill the wishes our guests, but it's not always possible.I wish you a pleasant weekend and I hope to welcome you as our guest again and to show that there is another way and that this is by no means our standard.Kind RegardsStella KyriakouNight Managerin

8/10 Good

Owen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall good stay, walking distance to signal iduna park. Comfy beds & nice room. Stay were meh, hit who checked us in was rude. Not much around hotel for food & drinks other than lobby.
Stayed 1 night in Sep 2022
Response from Nicole on 17 Sept 2022
Dear Guest,thank you for taking the time to rate your stay with us.Our daily effort is to make everyone feel happy and comfortable but still I would like to apologize from my side.I hope to welcome you as our guest again and to show that there is another way and this is by no means our standard.Kind RegardsStella Kyriakou/ Night Managerin

10/10 Excellent

Jakob

Stayed 1 night in Jul 2022
Response from Nicole on 28 Jul 2022
Lieber Gast, vielen Dank für Ihr Feedback. Wir würden uns freuen, Sie bald wieder in unserem Hause willkommen heißen zu dürfen. Herzliche Grüße Stella Kyriakou Night Managerin

4/10 Poor

Stephen

Travelled with family
Disliked: Staff & service
Would not stay again
The hotel was ok. We arrived late at night after a long drive to find that the restaurant was shut and by the time we had dropped the bags at our room and returned the bar had shut. The whole hotel is running on a skeleton crew, so nothing is available. We were hungry after 500km of driving and the hotel said they had a special menu with a nearby restaurant (the menu is taped to the reception desk). So we ordered some food and went to our room. Ten minutes later we got a call from reception saying they are not doing food any more. So no food for us, including three children! So I had to order food by installing the Lieferando app and I went down to reception to ask them to let me know when the courier arrived and I found the receptionist ordering Pizza for another family that had just arrived!! Maybe he didn't suggest the Pizza option because he didn't like us :( In the morning, things were a little better, breakfast was ok and there were more staff around. However , it was a poor second compared with the Radisson Blu Lübeck which had a superior selection, omelette chef etc. Will not be considering Radisson Blu as my first choice anymore.
Stayed 1 night in Jul 2021
Response from Front Desk on 31 Jul 2021
Dear Mr. Stephen, Thank you for your stay and feedback. I would like to sincerely thank you for taking the time to evaluate your stay and also to mention points of criticism. Because only through your constructive feedback, we have the opportunity to review our offer and our service and constantly improve, so we make each of your stays in our house as pleasant as possible. Regarding your complain about the opening hours for our restaurant / bar we have gladly accepted your legitimate criticism, forwarded it to the appropriate department and would also like to apologize for the unpleasant impression that has been made on you. Please accept our apologies in particular for not sugesting to order pizza for you and your family aswell. All guest are important for us and treated the same way, unfortunately we can not undo the experiences you have made, but regret them very much and do our utmost to avoid such impressions in the future. We wish you a pleasant day and I hope to welcome you as our guest again soon and to show that there is another way and that this is by no means our standard. Best regards

10/10 Excellent

Nele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from Nicole Spann on 3 Feb 2021
Sehr geehrter Gast, vielen Dank für Ihre positive Bewertung. Wir würden uns freuen, Sie in Kürze wieder bei uns willkommen heißen zu dürfen.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Nicole on 7 Mar 2020
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Es freut uns sehr zu lesen, dass es Ihnen in unserem Haus gefallen hat und wir hoffen, Sie bald wieder als unseren Gast begrüßen zu dürfen. Herzliche Grüße Nicole Spann Front Desk Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym, pool and sauna. Also, wonderful buffet breakfast.
Stayed 7 nights in Jan 2020
Response from Carina Formella, Front Desk Supervisor on 4 Feb 2020
Dear Guest, thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards

8/10 Good

GB, Caesarea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, good dinner and excellent breakfast. Rooms are fine
Stayed 1 night in Dec 2019
Response from Nicole on 30 Dec 2019
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards Nicole Spann

10/10 Excellent

Amélie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Nicole on 11 Dec 2019
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards Nicole Spann Front Desk Manager

4/10 Poor

Nidal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service and charges for condiments
The radisson service was below average. The radisson staff were not friendly and very grumpy. The coffee was below average and all condiments were charged automatically. Condiments in an international hotel should be complimentary.
Stayed 3 nights in Nov 2019
Response from Nicole on 2 Dec 2019
Dear Guest, thank you for staying with us. I would like to sincerely thank you for taking the time to evaluate your stay and also to mention a few minor points of criticism. Because only through your constructive feedback, we have the opportunity to review our offer and our service and constantly improve, so we make each of your stays in our house as pleasant as possible. We have gladly accepted your legitimate criticism and forwarded it to the appropriate employees and would also like to apologize in their name for the unpleasant impression that has been made on you. Dear guests, unfortunately we can not undo the experiences you have made, but regret them very much and do our utmost to avoid such impressions in the future. I wish you a pleasant week and I hope to welcome you as our guest again soon and to show that there is another way and that this is by no means our standard. We send you best regards from the Radisson Blu Hotel Dortmund Nicole Spann Front Desk Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very isolated with very little round about
Stayed 3 nights in Nov 2019
Response from Nicole on 26 Nov 2019
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards Nicole Spann Front Desk Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Nicole on 21 Nov 2019
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Es freut uns sehr zu lesen, dass es Ihnen in unserem Haus gefallen hat und wir hoffen, Sie bald wieder als unseren Gast begrüßen zu dürfen. Herzliche Grüße Nicole Spann Front Desk Manager

10/10 Excellent

Gwendoline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to the Messe
Traveled to Dortmund to compete at the Pherde und Hunde show at the Messe very close by. Perfect location. Very nice rooms. My dog was welcome and there is plenty of room to exercise your dogs next door to the hotel
Stayed 3 nights in Oct 2019
Response from Carina Formella, Front Desk Supervisor on 22 Oct 2019
Dear Gwendoline, thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards

10/10 Excellent

adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked 2 nights air conditioning was not working properly and did not sleep for 2 nights. They gave us a jr suite for the same price fantastic air conditioning brilliant got a great sleep in a big bed with walk in shower. Loved it. Just wish the small rooms had the same conditions.
Stayed 2 nights in Oct 2019
Response from Front Desk on 13 Oct 2019
Thank you for your stay and Feedback. Best regards

4/10 Poor

John

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, location was good for our needs. Breakfast was very good as well. Good selection
Stayed 2 nights in Sep 2019
Response from Nicole on 23 Sept 2019
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards Nicole Spann Front Desk Manager

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place !!!
Amazing stay very close to the staduim nice pool and spa , close to metro station and city park, highly recommended specially if ur coming to watch dortmund Game !!!
Stayed 1 night in Sep 2019
Response from Stella on 18 Sept 2019
Dear Guest, thank you for your lovely feedback!

6/10 Okay

Ryan

Business traveller
Just ok
It is just ok
Stayed 7 nights in Aug 2019
Response from Stella on 18 Sept 2019
Dear Guest, thank you for your feedback!

10/10 Excellent

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay - matress aand pillows were not too confortable!
Stayed 1 night in Sep 2019
Response from Carina Formella (Front Desk Supervisor) on 10 Sept 2019
Dear Andre, thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the whole thing, comfortable, wonderful staff, great facilities, just my sort of a good place to be
Stayed 3 nights in Aug 2019
Response from STKY on 20 Aug 2019
Thanks for staying with us. We appreciate your lovely feedback!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our overall stay was really good. Great location situated 5 minutes car journey from the city centre and directly next door to Westfalen park. The facilities including the swimming pool were amazing along with the breakfast which had a huge selection of foods. Rooms were more than adequate and staff so friendly. We will definitely return.
Stayed 4 nights in Jul 2019
Response from Nicole on 24 Jul 2019
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards Nicole Spann Front Desk Manager

8/10 Good

Rana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Carina Formella Front Desk Supervisor on 22 Aug 2019
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Es freut uns sehr zu lesen, dass es Ihnen in unserem Haus gefallen hat und wir hoffen, Sie bald wieder als unseren Gast begrüßen zu dürfen. Herzliche Grüße

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Most importantly the hotel is clean and very comfortable. Very comfortable bed and included all the essentials for a relaxing stay.
Stayed 1 night in Jul 2019
Response from Carina Formella Front Desk Supervisor on 9 Jul 2019
Dearv guest, thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Dersidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Front Desk on 10 Jun 2019
Thank you for your Feedback and for staying with us. Best regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as we were visiting to Dortmund to go to the football. Staff were very friendly. The restaurant and bar serve nice food.
Stayed 2 nights in May 2019
Response from Nicole on 19 May 2019
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards Nicole Spann Front Desk Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019
Response from Nicole Spann on 2 Apr 2019
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Nicole Spann on 2 Apr 2019
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the stay. We look forward to your next stay. Kind regards

10/10 Excellent

Hereh, Bulgaria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice fitness, nice food and clean rooms. The only missing thing was the minibar which was empty and offered only water
Stayed 3 nights in Mar 2019
Response from Nicole Spann on 27 Mar 2019
Thank you for your review. You are right, that we do not offer drinks in the minibar. The water in the minbar is a gift of the hotel. We have a grab & go at the reception, where you can buy drinks and sweets etc. Hope to welcome you again as our guests. Kind regards

6/10 Okay

Joerg

Disliked: Staff & service, room comfort
Surprisingly uncomfortable stay
Check in was not really friendly and room was not according to expectations at all. Check out team was friendly even though system was down !
Stayed 2 nights in Mar 2019
Response from Nicole Spann on 27 Mar 2019
Thank you for your review and for staying with us. I am sorry to hear that we did not compli with your expectations but we are working on it and focusing on the mentioned points. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Nicole on 5 Mar 2019
Thank you for your nice feedback. Kind regards Nicole Spann

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Fitness has no rower, contrary to the pictures. However it does have a cool Assault treadmill.
Stayed 1 night in Feb 2019
Response from Nicole on 5 Mar 2019
Thank you for your nice response. Kind regards Nicole Spann Front Desk Manager

8/10 Good

Gypsy, New zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Walking distance from Westfallenhallen. Not close to anything else though. Very nice gym and pool. Exceptional, though expensive, buffet breakfast. The rooms were clean, though the cleaners sometimes did not leave enough towels and the bed sheets were never changed. Overall a very pleasant stay.
Stayed 7 nights in Jan 2019
Response from Nicole on 5 Mar 2019
Thank you for your nice response Kind regards Nicole Spann Front Desk Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel - only thing that spoiled our visit was being overcharged for 2 glasses of wine on the spa area - otherwise a lovely hotel
Stayed 2 nights in Jan 2019
Response from Nicole on 5 Mar 2019
Thank you for your response. We are glad to hear, that you enjoyed your stay. Kind regards Nicole Spann Front Desk Manager

6/10 Okay

Sara

Liked: Cleanliness
Disliked: Room comfort
Had to move rooms as shower was broken C card charged 3 times for varying amounts
Stayed 2 nights in Jan 2019
Response from Nicole on 5 Mar 2019
We are sorry for the trouble you had with the shower, but we hope to welcome you again as our guest, to show that this is not our standard. Kind regards

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

If you like dirty rooms this hotel is for you
If you like your room scattered with other peoples hair I can highly recommend this hotel. You even get pubic hair with your towels! No more needs to be said about this property.
Stayed 6 nights in Sep 2018
Response from Customer Care on 12 Sept 2018
Thank you for taking the time to write your review. We regret to hear about the cleanliness of your room and appreciate you bringing this to our attention. We value your comments and will ensure all guest rooms are up to Radisson Blu standards.

6/10 Okay

Sarah

Liked: Cleanliness
Ok hotel, shame about the staff
Booked a superior room and was advised on arrival that our room would be a twin, which couldn’t be changed as they were fully booked. The lady was very unhelpful and rude on reception, both at check in and check out when we asked about how the 50€ deposit would be returned to our card Pool and facilities were free to use and clean. Hotel is out of town so you would need to use the underground to get into Dortmund, the nearest stop is a 5 min walk away
Stayed 1 night in Aug 2018
Response from Carina on 9 Oct 2018
Dear Guest, thank you very much for your helpful Feedback. We´re very sorry that you were not pleased with yout stay. I hope that you´ll give us the chance with your next stay to make you happy again. With best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Carina on 9 Oct 2018
Dear Guest, thank you very much for your kind review. Maybe we´ll see you soon in our Hotel again. With best regards,

6/10 Okay

Charlene

Liked: Property conditions & facilities
Disliked: Room comfort
My honest opinion
The area is surrounded by trees and that is pretty. They over charged us BUT fixed it right away. The food is expensive and really not good. 4 of us had steak dinners it was 194.00 and 2 of our streaks were cold. The air conditioning didnt really work well and when I spoke the man at the desk he said he would have somebody look at it. Never happened. However the housekeeping was fantastic!
Stayed 4 nights in Aug 2018

8/10 Good

Chris, Solihull UK

Liked: Cleanliness, property conditions & facilities, room comfort
We stayed here last year and the reception staff were much friendlier and helpful then. The bar staff however were very helpful.
Stayed 5 nights in Jul 2018

10/10 Excellent

Thayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was traveling on business with my spouse. The location next to the park was idea for both her day and mine.
Stayed 1 night in Jun 2018
Response from Mara Weyers on 11 Jul 2018
Dear Guest, thank you for your evaluation. Hope you and your spouse had a great time and you will visit us soon. Best Regards