The room was spacious, well furnished and very clean. There is only one lift, that goes to the second floor only. There are stairs to the third floor. We had lengthy walks along long corridors to our room. We were offered help with luggage when we checked in, but declined it as we didn't realise what a trek it would be! My husband has reduced mobility, so a warning would have been useful. All staff were polite, friendly and otherwise helpful. The breakfast was very good, as was the evening meal in the Italian restaurant.