Large Sea View Double with Balcony | View from room

Reviews of Sandbanks Hotel

4 out of 5
Sandbanks Hotel
15 Banks Road, Sandbanks, Poole, England

Reviews

8.0

Very good

Rating 10 - Excellent. 250 out of 732 reviews" "
Rating 8 - Good. 272 out of 732 reviews" "
Rating 6 - Okay. 126 out of 732 reviews" "
Rating 4 - Poor. 61 out of 732 reviews" "
Rating 2 - Terrible. 23 out of 732 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gillian

Stayed 1 night in Sep 2023

8/10 Good

Eric

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Waiter /waitress were overall unfriendly. They look liked being unhappy to be working in this hotel. Breakfast room was dirty especially plinth along windows. The overall state of the hotel including furnishing, fabric and furniture looked dated.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The inside of the hotel was lovely but it looked tired on the outside. Our room was great but was let down by the bathroom. I understand the hotel is closing in October until May so maybe some improvements are being made. That said staff were delightful and location is perfect
Stayed 2 nights in Sep 2023

8/10 Good

M

Liked: Cleanliness, staff & service
Okay but….,
Great location, good service, but rather tired looking building and rooms that need renovation to attract repeat business
Stayed 1 night in Sep 2023

10/10 Excellent

Miss K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Break
Had a fabulous stay, the staff and facilities were awesome and whilst not the most luxurious the location and service were faultless! We will definitely return! The free upgrade and card/chocolates were appreciated adding to what can only be described as a perfect break!!
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023

8/10 Good

G

Liked: Cleanliness, staff & service, room comfort
The Sandbanks Hotel’s location is fantastic, on a wonderful beach. We stayed in a balcony harbour view room which was very clean but very dated. The room was large and the balcony was fine. I understand some rooms have been refurbished but our room, 236 had not. Breakfast was tasty and all of the employees were welcoming and friendly.
Stayed 3 nights in Sep 2023

10/10 Excellent

Mrs.Amritpal

Stayed 1 night in Sep 2023

8/10 Good

Peter

Travelled with partner
Liked: Amenities
Lovely beachfront location and great food.
Stayed 2 nights in Sep 2023

8/10 Good

PAUL

Liked: Cleanliness, staff & service
Our Annual Getaway
We aim to stay @ Sandbanks Hotel about this time every year , we love waking up to the sound of the sea in the morning , we found all the staff to be very helpful & friendly, the Amalfi Restaurant food is excellent as too are the beach veranda Bar @ the Breakfast choice is amazing , On the down side this old hotel & rooms are starting to look tired , although this does'nt detract from our wonderful stay here !
Stayed 2 nights in Sep 2023

10/10 Excellent

Carole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel is in need of some TLC but is in a lovely position For people that are visiting make sure you request a bath mat they are not supplied as standard and the baths are very very slippery I was super careful and still managed to slip down.
Stayed 3 nights in Sep 2023

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service
The position is excellent. The Sandbanks hotel needs millions of pounds spent to bring up to its 4star status
Stayed 4 nights in Aug 2023

2/10 Terrible

Vincent

Stayed 3 nights in Aug 2023

10/10 Excellent

Gregory

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superbly located hotel with stunning views. Parking was easy as well.
Stayed 1 night in Aug 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Sarah

Travelled with partner, Travelled with group
The building was tired and had horrible smell outside in the car park area . Waiters at breakfast were all in jeans and trainers. Outside bar was not table service and drinks expensive ( drinks were cheaper in Rick steins!) breakfast was good however . Reception staff good too . The fish tank on entrance needs a dam good clean . Rooms clean but the cleaner banged on door at 9am to do our room then sent her away and she was there in the afternoon when we returned to our room to get changed and asked us to come back in ten minutes !!!!
Stayed 2 nights in Aug 2023

4/10 Poor

Dasha, Las Vegas

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very old - inside and outside. No maintenance or upgrades done. Even the fish tank at reception was dirty and not maintained at all - cruelty to the fish. Overall, for the amount of money you spend there you would expect a lot more! Not going back there.

10/10 Excellent

Faye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly situated to cater for a family holiday right on the beach with all facilities at hand especially with its own wood fired pizza to order and eat on the beach. We loved the beach and indoor pool for any change in the weather.
Stayed 2 nights in Jul 2023

2/10 Terrible

Thomas

Stayed 2 nights in Jul 2023

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, well furnished and very clean. There is only one lift, that goes to the second floor only. There are stairs to the third floor. We had lengthy walks along long corridors to our room. We were offered help with luggage when we checked in, but declined it as we didn't realise what a trek it would be! My husband has reduced mobility, so a warning would have been useful. All staff were polite, friendly and otherwise helpful. The breakfast was very good, as was the evening meal in the Italian restaurant.
Stayed 2 nights in Jul 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A favourite Hotel
Excellent Hotel, attentive, friendly and happy staff in all areas of the business. Superb location
Stayed 2 nights in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Jun 2023

2/10 Terrible

Craig

Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Malvin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the beach. Staff very helpful loved the place. We used alternative hotel facilities as well
Stayed 1 night in May 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Marian

Liked: Staff & service
Disliked: Property conditions & facilities
Location is amazing. Disappointed the pool was out of action
Stayed 1 night in May 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are the stars here.
The staff at this hotel are excellent & you would have a long way to go for a better beach & seaview. Room service would have been nice though, don't get me wrong the free buffet breakfast was great but I would have enjoyed it all the more had it come to me instead of me having to go to it. The extra cost for a room with a balcony with sea view was well worth it having morning tea out there was just lovely.
Stayed 4 nights in May 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Perfect location. Downside was no room service, no air con, weak shower, limited dinner menu and most of the food came cold/luke warm. However, would stay again as food not the most important thing.
Stayed 4 nights in Oct 2022

10/10 Excellent

JACK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Sandbanks was just great in every aspect
Stayed 1 night in Oct 2022

8/10 Good

Irvine

Travelled with partner
Liked: Staff & service
The location is all. the sea facing terrace is great for afternoon relaxing in the sun, comfy chairs, parasols and a bar. The beach (all 8 miles of it) is a unique feature - you can walk all the way to Bournemouth along the promenade (3.5 miles), and then walk or bus back. Other than the beach there is not a lot else apart from the well-known restaurant 5 minutes walk away.
Stayed 3 nights in Sep 2022

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late summer, last-minute break
We were pleasantly surprised by the lovely sea-view single rooms. The restaurant was good, as was the buffet breakfast, although it was a pity that the sausages contained gluten, as this is quite unnecessary.
A beautiful view from my room.
Stayed 1 night in Sep 2022

4/10 Poor

Jacqui

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sandbanks Hotel sadly very poor in many areas…
Very limited lunch menu served in boxes & my pizza was uncooked even on 2nd visit back to kitchen so not eaten despite being £16.50! Unable to leave your debit card behind bar or even run a hotel tab. We had to keep going and actually collecting our own drinks no waitress or waiter service for food either. Very poor! Family room kids window opened onto balcony next door & hotel guest was there peering into kids room! My Daughter said the bunk beds were on par with her pgl school trip. Room cost approx £700 for 2 nights so I would of expected something better than this! Great view of beach which was an add l £40 per night as I didn’t want to overlook a car park despite hotel on low capacity. Such ashame as could of been so much better & we will not be revisiting!
Stayed 2 nights in Sep 2022

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual midweek break
We hope to make this trip to the sandbanks hotel this time every year , we like the ocean view room with balcony , it's not cheap but worth it ! the breakfast is very good & the Amalfi Italian restaurant is excellent !
Stayed 2 nights in Sep 2022

10/10 Excellent

Mr P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

JUDITH

Stayed 2 nights in Sep 2022

10/10 Excellent

Francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice stay with very accommodating personnel
Stayed 3 nights in Sep 2022

6/10 Okay

Patricia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location right on the beach but the hotel was rather shabby and the rooms were a bit tatty. The carpets were dirty throughout the hotel. The whole hotel in need of an update. Overpriced
Stayed 1 night in Sep 2022

10/10 Excellent

Mary

Stayed 1 night in Sep 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, room comfort
Overall a lively stay!
We love this area as I grew up here. The room was okay although it felt dated (especially for the price) and the shower was awful!! The balcony was lovely with a fantastic view and the outside terrace bar was also fantastic! We felt the service in the reception and the Amalfi was excellent, but not being able to put things on the room was annoying. We were told we had to pay cash for a glass of wine as the card machine wasn't working. We feel the rooms could do with modernising for over £300 per night!
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the outside the property looks a little dated but once inside I was really impressed. The comfort of the room, the service from all of the staff, the food (we had breakfast included then chose to have lunch on the day of checkout) are all great. The location was second to none, we have a 2year old and he loved being on the beach and it was literally right there at the bottom of the hotel. Little play park for kids too which was a nice surprise. As I said, a little dated but everything else far exceeded my expectations.
Stayed 1 night in Sep 2022

10/10 Excellent

Lin

Stayed 2 nights in Sep 2022

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and very friendly. Far too many children though
Stayed 3 nights in Aug 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day couple stay
Lovely 2 day stay. Hotel was right on the beach so easy to go in and out as we pleased. Reception very helpful, breakfast excellent as dinner at the Amalfi was a pleasure.
Stayed 2 nights in Aug 2022