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Reviews of Russell Court Hotel

2 out of 5
Russell Court Hotel
Bath Road, 19, Bournemouth, ENG

Reviews

5.2
Rating 10 - Excellent. 58 out of 575 reviews" "
Rating 8 - Good. 116 out of 575 reviews" "
Rating 6 - Okay. 116 out of 575 reviews" "
Rating 4 - Poor. 106 out of 575 reviews" "
Rating 2 - Terrible. 179 out of 575 reviews" "

5.6/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Hasan Orkun

Disliked: Cleanliness, staff & service, property conditions & facilities
Not happy won't go back

4/10 Poor

Emily

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in places all over the world for the grandest hotels to the corridors of houses with no windows. This is the worst place on the planet the room and bathroom were filthy and it was a very scary environment.

2/10 Terrible

Stuart

Disliked: Staff & service, amenities, property conditions & facilities
Dirty. Room 211 had no lights working Too much paperwork. And the deposit was more then the room rate ridiculous, very noisy no sleep. Will not return
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Stayed 1 night in Dec 2023

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean, broken fixtures, dirty carpets, dirty bedsheets and bedding. Broken shower doors, overflowing blocked showers. Dirt in and around the shower (had not been cleaned) Overall a very bad hotel. Poor customer service quite rude.
Stayed 1 night in Nov 2023

2/10 Terrible

Aaron

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PLEASE DO NOT BOOK
This hotel is really poor, currently reported to trading standards as its nothing like advertised and Hotels.com are trying to help It was a cheap room but you still expect a clean room, the hotel was filthy outside and in, using as a halfway house
Stayed 1 night in Nov 2023

10/10 Excellent

Carlos

Stayed 1 night in Nov 2023
Response from RCH on 3 Nov 2023
Dear Carlos,thank you for your rating, it is very important to us.Have a great evening.

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turd
They demand £50 deposit when you arrive which is not clear on 3rd party booking sites. Then refuse to return deposit for absolutely no reason. Linen and towels were clean but the room and hotel is minging. Worst hotel l've stayed in !!
Stayed 1 night in Oct 2023
Response from RCH on 25 Oct 2023
Thank you very much for your review.

6/10 Okay

Verified traveller

Disliked: Room comfort
Cheap & cheerful
Stayed 1 night in Oct 2023
Response from RCH on 24 Oct 2023
Thank you very much for your review.

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but could of done with sone tea bags milk and sugar for tea to use the kettle as we had to buy these areselfs
Stayed 2 nights in Oct 2023
Response from RCH on 24 Oct 2023
Thank you very much for your review.

4/10 Poor

peter

Disliked: Staff & service, property conditions & facilities, room comfort
GRIM
Given the price and the warning from the site that refurbishment was required, we weren't expecting too much. Sadly, things were even worse than expected. This place is way past its' best before date and although the price may look cheap, by the time all the extras are added on it would be just as cheap to stay somewhere much nicer. Extras.??? Well, let's start with £12 to park the car. Although a kettle is provided, tea and coffee and milk is EXTRA, leave by 10a.m. or it's £10 per person per hour to be paid. Leave your luggage before check in..? £2.50 per item. You have to leave a £50 card authorisation in case you....... I don't know what.! There is a TV in the room but when we arrived and settled down for a bit of TV before bed the choices were BBC news, ITV news or two other choices of Al Jazzera. This place is stuck in the era it was last updated... the 1960's.!!!
Stayed 1 night in Oct 2023
Response from RCH on 24 Oct 2023
Thank you very much for your review.

2/10 Terrible

Muzammil

Stayed 1 night in Oct 2023
Response from RCH on 11 Oct 2023
Thank you very much for your review.

8/10 Good

G

Liked: Cleanliness, staff & service
Good value for money
Really cheap, and clean but the equipment and furniture is quite worn and basic. However we were really happy with the value for money and would defiantly book again.
Stayed 2 nights in Oct 2023
Response from RCH on 9 Oct 2023
Thank you very much for your review.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Staff were extremely helpful and friendly very close to beech and the center. Enjoyed my stay 👍
Stayed 12 nights in Sep 2023
Response from RCH on 7 Oct 2023
Thank you very mch for your rview.

6/10 Okay

M

Stayed 1 night in Sep 2023
Response from RCH on 3 Oct 2023
Thank you very much for your review.

4/10 Poor

rachel

Travelled with group
Disliked: Staff & service
Money grabbing hotel , Very Poor
A one night stay for two , There was one Towel. One Dirty Cup. No tea bags ,coffee or milk! We chose this 1 night stay because it was Cheap, we left our Room by 10,am as stated ,And went down to Recption to ask where we could get a coffee, the Receptionst was in a row with a customer so by the time we handed keys in was maybe 10,15 maximum , we left without a hot drink ,And to my horroh they had charged me an extra 20 Quid for a late check out!
Stayed 1 night in Sep 2023
Response from RCH on 3 Oct 2023
Thank you very much for your review.

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the hotel one night only what I paid in advance. On checking in the owner asked for £50 deposit for TV what made me feel like criminal. However I paid it. On the morning when I checked out I asked about my tv deposit and he told me that I will get it in 10-12 days. 20 days later I wrote to ask the deposit and got answer that it was pre-autorisation so I shouldn’t expect any money back. About the cleaning and furniture - this is the worst hotel ever I have been in my life. Dirty, noisy all the night, no light in the room, bad service and scam. Avoid it.
Stayed 1 night in Sep 2023
Response from RCH on 3 Oct 2023
Thank you very much for your review.

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room (no. 219) was fine though the cold tap often ran warm/hot. Your hotel suited me well. The staff were friendly.
Stayed 3 nights in Sep 2023
Response from RCH on 27 Sept 2023
Thank you very much for your review.

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
Russel, no thanks.
Sadly, i wouldnt recommend this hitel. There are far better in Bourenmouth at a lower rate. It felt like an HMO for council tennants. The room smelt of cigarette smoke. I left at 0630hrs because i just wanted to be out of there. The guy on the desk when i arrived was very engaging and humerous.
Stayed 1 night in Sep 2023
Response from RCH on 27 Sept 2023
Thank you very much for your review.

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from RCH on 27 Sept 2023
Thank you very much for your review.

6/10 Okay

Raymond

Liked: Staff & service
Friendly staff although the hotel does need a little updating but you are pre-warned of this. The rooms are clean and it is in a great location and ideal for a weekend trip.
Stayed 2 nights in Sep 2023
Response from RCH on 18 Sept 2023
Thank you very much for your Review.

6/10 Okay

Bill

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from RCH on 18 Sept 2023
Thank you very much for your Review.

4/10 Poor

barry

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from RCH on 18 Sept 2023
Thank you very much for your Review.

2/10 Terrible

Zuhra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very unpleasant stay at this hotel. Shower was not working properly and overall hotel come across extremely untidy and not clean.
Stayed 2 nights in Sep 2023
Response from RCH on 18 Sept 2023
Thank you very much for your Review.

4/10 Poor

Sima

Disliked: Cleanliness, amenities
Nothing
Stayed 1 night in Sep 2023
Response from RCH on 18 Sept 2023
Thank you very much for your Review.

4/10 Poor

Said

Stayed 2 nights in Aug 2023
Response from Thank you very much for your Review. on 18 Sept 2023
Thank you very much for your Review.

2/10 Terrible

ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from RCH on 11 Sept 2023
Dear Mr Ahmed Salman,Thank you for your rating and review, it is very important to us.Please note, all our extra charges are clearly mentioned on the web sites before making any reservations.Have a great evening.

4/10 Poor

Matthew

Hi it's not the worst hotel for an overnight stay .. the whole place is not particularly clean and all carpets etc seem very old.. the single person room i booked was absolutely tiny. but i would forgive all of this if not for a couple of things. You have to pay £12 a day for parking? This is nuts. I pay to stay in your hotel i should be able to park there. You have to pay for wifi? again ridiculous. And finally, i asked to leave my car in the car park for 1.5 hours only after my checkout time for reasons outside my control. Any other hotel would just be like "sure", it's not a big deal. However this place charged me £6 for the privlege. Not impressed.
Stayed 1 night in Sep 2023
Response from RCH on 10 Sept 2023
Dear Mr Matthew,Thank you very much for your review and rating, it is very important to us.Please note all our extra charges are clearly mentioned on all the web sites before making any reservation and it is only customers responsibility to familiarize themselves with them.We will consider your comments.Have a great evening!

2/10 Terrible

Fahim

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty place so I don't suggest to anyone to go there
Stayed 1 night in Sep 2023
Response from RCH on 11 Sept 2023
Dear Fahim,Thank you for your rating and review, it is very important to us.We will consider your comments.Have a great evening.

4/10 Poor

Cecilie-Malen

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
No wifi, tea or coffe, but clean and okay spacious
Stayed 1 night in Sep 2023
Response from RCH on 31 Oct 2023
Wifi Tea , coffee & milk is avaiable and it is chargeable it is clearly mentioned prior to you making a booking with us.

4/10 Poor

Danielle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down hotel as can be expected with seaside towns but the room was unkept and in dire need of refurb. Bathroom was very small and had no door. Shower was grotty and had little pressure. I did get this on a cheap deal so I suppose it could have been expected but I would not stay here again. Also you have to pay £12 parking a day which I only read after booking my non refundable room.
Stayed 1 night in Sep 2023
Response from RCH on 11 Sept 2023
Dear Ms Danielle,Thank you for your rating and review, it is very important to us.We will consider your comments.Please note, all our extra charges are clearly mentioned on the web sites before making any reservations.Have a great evening

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff. Makes or breaks any business very friendly!
Stayed 1 night in Sep 2023
Response from RCH on 10 Sept 2023
Dear Frank,Thank you very much for your review and rationg, it is very important to us.Hope to see you soon!Kind Regards

2/10 Terrible

Shady

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very dirty
Stayed 1 night in Sep 2023
Response from RCH on 11 Sept 2023
Dear Shady,Thank you for your rating and review, it is very important to us.We will consider your comments.Have a great evening.

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities
Some staff members were simply rude and seemed totally un interested in serving us . Simply felt unwelcomed
Stayed 2 nights in Sep 2023
Response from RCH on 4 Sept 2023
Thank you very much for your review.

8/10 Good

Maria

Travelled with group
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from RCH on 2 Sept 2023
Thsank you very much for your review.

4/10 Poor

Nneka

Business traveller
Disliked: Cleanliness, property conditions & facilities
Cheap but still not worth it.
The staff that check me in on arrival was pleasant and wonderful though i had to wait for about 20min. Property was dirty, old building. There was a dried on what looked like vomit on the inside door of lift. Wifi was not free, have never paid for wifi in a hotel before, was shocked to hear that. parking was expensive. Not going there again.
Stayed 3 nights in Aug 2023
Response from RCH on 31 Aug 2023
Dear Nneka,Thank you very much for your rating and review, it is very important to us. All our additional charges are clearly mentioned on the web sites before making any reservation.We will consider your comments.Have a great evening!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Clean and helpful
Staff were friendly and helpful, my room was clean, but the carpet needs replacing, othet guests need to be quite at night, kids running round late at night
Stayed 2 nights in Aug 2023
Response from RCH on 31 Aug 2023
Thank you very much for your review.

2/10 Terrible

colin

Stayed 1 night in Aug 2023
Response from RCH on 31 Aug 2023
Thank you very much for your review.

4/10 Poor

Gareth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shoddy and dirty
WiFi £5 a day for one appliance. Parking £12 a day No coffee, tea or milk in room, £1 for 2 sachets of coffee and 2 teabags. Corridor and bedroom carpets dirty. Furniture shabby and falling to bits. Window latches broken. Bed not made, sheet looked as if it had been just placed on the bed and quilt cover was inside out. £214 for 2 nights.
Stayed 2 nights in Aug 2023
Response from RCH on 29 Aug 2023
Dear Mr Gareth Pritchard,We are sorry to hear, that you were not fully satisfied with your stay, however all additional charges are clearly mentioned before making any reservation. We will consider your comments.Have a great evening.

2/10 Terrible

Leo

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service
Stayed 1 night in Aug 2023
Response from RCH on 29 Aug 2023
Dear Leo Garcia Cano,Thank you for your rating and review, it is very important to us. We are sorry that you are not completely satisfied with your stay.Have a great evening.

8/10 Good

marian

Stayed 3 nights in Aug 2023
Response from RCH on 18 Sept 2023
Thank you very much for your Review.

2/10 Terrible

Arlind

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from RCH on 28 Aug 2023
Thank you very much for your review.

6/10 Okay

Victoria

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from RCH on 28 Aug 2023
Thank you very much for your review.

6/10 Okay

Mildred

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
My stay was okay, but didn’t sleep too well because I was scare the window in the room does not close. And in the toilet there is a stain which looks disgusting. If you put a lot of bleach it can leave the toilet clean. Otherwise the reception people were so friendly and helpful. Thanks
Stayed 1 night in Aug 2023
Response from RCH on 27 Aug 2023
Thank you very much for your review.

2/10 Terrible

Neevitha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Horrible stay! Scammers
Stayed 1 night in Aug 2023
Response from RCH on 31 Aug 2023
Dear Neevitha,Thank you for your review and rating, it is very important to us.We do not agree with your claim that we are scammers, all our additional charges are clearly stated on the websites before any booking is made and it is the customers responsibility to familiarize themselves with them as well as the T&C.Have a great evening.

2/10 Terrible

Bikal

Stayed 1 night in Aug 2023
Response from RCH on 27 Aug 2023
Thank you very much for your review.

4/10 Poor

Ndiana

Disliked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from RCH on 23 Aug 2023
Thank you very much for your review.

2/10 Terrible

Kaspars

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from RCH on 23 Aug 2023
Thank for your review.

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
The hotel is shabby and the walls paper thin. Unable to close the window in the bathroom so noise from the street as well. Check in made unpleasant by elderly manager when i was informed a pre requested mental health issue was entirely at the management's discretion despite being requested by email on booking. Not a nice experience.
Stayed 2 nights in Aug 2023
Response from RCH on 31 Aug 2023
Thank you very much for your review.