Ratings based on 1,042 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
50% of guests recommend
3.4 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Emsworth, Hants, UK

A tired looking older style hotel.

Posted 24-Oct-2016
Location: Close to the seafront, a short walk from the BIC with a public car park next door and on the opposite side of the road. Very close to the shops.
We were in an executive room with large comfy double bed. Room overlooked garden and gave views of the sea. Tea making facilities and TV in the room. Bathroom equipped with bath and shower over. Wash basin in a large fitted worktop with adjacent WC. Bed and breakfast was a pricey £149.
4out of 5
by A verified traveller from gloucestershire

Bournemouth sea front

Posted 22-Oct-2016
Location: The hotel is easy walking distance to the town shops and pier.
The plus side for this hotel is the sea front position, good lounge and eating areas, and a lovely spa pool. It does not make it clear from the booking process that parking costs an extra £20.00 per night. The first night we were in rooms that were very noisy due to a generator running 24/7 above the room. I asked to be moved, and luckily we were to a much quieter room. Overall we had a good stay though, and the pool is fantastic.
2out of 5
by A verified traveller

Pay for what you get

Posted 22-Oct-2016
Pros: Location
Cons: Poor condition of room & noise
Location: Good location
Positives - lovely old building, in good location most the staff were polite, and breakfast was good. Negatives - room was in very poor condition and dirty. No sound proofing in the room we were in and the noise from rooms above was horrendous in morning. Paid £35 for room but if you add parking £20 then add breakfast £20 for the standard of room etc was not a great deal and far better deals out there
4out of 5
by A verified traveller from Grt. London

Very pleasant atmosphere, staff very helpful and e

Posted 20-Oct-2016
Pros: randure of the hotel and staff
Cons: parking, costs and convinience
Location: Good
visit very pleasant, caring staff and efficient service
1out of 5
by A verified traveller from Leicestershire

Not a 4 star, EXPEDIA, ONLY 3!! Update!!

Posted 11-Oct-2016
Pros: Some old furniture and architecture around the ground floor. It was clean.
Cons: Staff service. Update the rooms. I heard the hotel has even smaller rooms. Knock the walls down and make them all better.
Location: Go on the beach, cycle.
We had no choice but to pay on arrival when we were told they're not 4 star hotel but 3 star. No free car park. You pay £20/night or sort yourself out. Leisure (pool and gym) are chargeable. If you're not happy with the room, TOUGH, no other option. The photos were very nice on Expedia so we paid extra for sea view. We paid more than £500 for 3 nights @ end of Aug '16. We were robbed! There's nothing to justify this price! Missing parts from the bedside cabinets. Very shabby. Not chic! Very dated, nothing like the pictures, with a nice tea tray on the balcony and the sea. Hotel is over rated by Britannia Hotels Group. Nothing like AA or RAC. I want my money back!! Can you do that, please, Expedia??
4out of 5
by A verified traveller from Portsmouth

Nice hotel with sea views

Posted 04-Oct-2016
Lovely hotel close to amenities staff attentive and nice large room
5out of 5
by A verified traveller

Most beautiful room of hotel and at knock down pri

Posted 04-Oct-2016
Pros: Views, style, reliability
Cons: a restaurant overlooking the sea - there is space below the room I had - number 142
Location: Walk along Bournemouth's beautiful beach
Perfect night away and recovery. Very good value for money.
4out of 5
by A verified traveller from Essez

Good hotel

Posted 03-Oct-2016
Pros: Nice comfortable hotel. Good location
Cons: Breakfast was boring
Location: Next to beach, near main shopping area
Good size room, all staff were welcoming and helpful, great spa.
2out of 5
by A verified traveller

small and smokey

Posted 26-Sep-2016
The room was small and smelt of stale smoke. We were woken by the cleaner randomly entering at 8.30.... Hotel is tired but still expensive. Only positive is the location...
2out of 5
by A verified traveller from hertfordshire

Hotel in good location

Posted 20-Sep-2016
Pros: Location
Cons: Staff to be friendly and more helpful in all areas of hotel. Hotel is looking very much in need of a spruce up.
Location: Location ideal for the concert we went to see
Hotel in good location, parking of car - slight problem when we arrived at 10:15 of no parking places available until noon - staff not very informative of nearby parking available - so we drove around and waited until returning to hotel at 11:30. Staff very unfriendly in all areas of hotel. Towels very small and very limited soaps, shower gel and shampoo.