Ratings based on 963 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
51% of guests recommend
3.4 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller from cornwall

nice hotel close to beach

Posted 21-Jul-2016
Pros: the young man on breakfast duty TOM was the only one who was friendly and polite he was the only saving grace
Cons: reception staff need to be taught people sklls
Location: plenty to see and do
the recepton staff were lacking in people skills there was no parking for such a large hotel that was disgusting would not use again
3out of 5
by A verified traveller from London

Nice hotel but not a good room for the price.

Posted 18-Jul-2016
The room was basic. The double bed was too small, we are not big people so we did not sleep well. Bathroom was good although it is in need of maintenance as a tiny part of the shower door broke away. The knob on the door to access tea and coffee came off in our hands and the blankets provided were old. Bits of the fabric shredded each time we used them. The staff on reception were pleasant but there was always a constant flow of people waiting to be seen and we wasted time in that sense. In addition, it costs 80 pounds a night to park the car in their car park. On a positive note, the food was good for breakfast and dinner. Very reasonable prices. The swimming pool and other facilities such as sauna, steam room made our stay more enjoyable.
1out of 5
by A verified traveller from UK

Poorly ventilated cave

Posted 18-Jul-2016
The room was a poorly ventilated cave. Despite navigating a deep Minoan labyrinth of corridors to reach our windowless pothole, we were still kept awake by wedding-classics from the reception above. Hope others don't have to suffer this.
2out of 5
by A verified traveller from SALISBURY, UK

Dirty BATHROOM

Posted 15-Jul-2016
Pros: n/a
Cons: REFURBISHMENT.......
I stayed here 8th/9th/ July, 20 16. Had what is called a `City Room`, or I could call it a cupboard. I had not gone for the `view`....!! ,You pay for what you get.......Breakfast was Good, Meal was Good. Not much more I can say, suffice to s pastay, I would NOT USE OR RECOMMEND this HOTEL. It needs money spent on it and a good refurbishment. It must of looked good in it`s hey-day......but it is sadly past it `sell-by-date`.......!!!!
3out of 5
by A verified traveller

Close to beach

Posted 10-Jul-2016
Pros: The garden lovely on a sunny day
Cons: Refit rooms very tired looking bathrooms dated and old. Wasn't pleased to find it cost £20 to park
Location: Fantastic location right on the beach
Very tired hotel, in need of a refit this would bring custom. The benifit is that it was so close to beach lovely gardens to sit in
1out of 5
by A verified traveller from Vancouver, Canada

Terrible rooms

Posted 03-Jul-2016
Pros: Excellent location and with the exception of 1 staff member, staff were very nice. Sandwiches from the lobby lounge are good. Cons: - fitness facilities and pool could use some TLC. you have to pay to use both and there are limited hours when kids are allowed to use the pool. They also charge you for pool towels. - if you have mobility issues I would let them know as the the elevators do not service all areas of the hotel. we were told our room was on the 2nd floor. We had to take the elevator to the 2nd floor (with luggage, a baby and a stroller), go down 10 stairs, go through 2 corridors and then walk up 35 stairs to get to our room. - we reserved 2 rooms, same room types, but they were vastly different. Our room looked like they took bits and pieces of different furniture from storage and stuck it in the room. The lamp was about 8" tall and the light bulb completely poked out of the lamp shade and our son burned his whole hand on it. I complained and they weren't sympathetic at all and just said "should we remove the lamp". The bathroom was very dirty and half the size of our friends room. There was no counter space and looked a bit like a prison bathroom. the bed wasn't comfortable and the sheets didn't fit the bed so the bottom of the mattress was exposed. - Our friends room was nicer but they had coloured flashing lights coming through the curtains all night. - they charge you $2 GBP if you use your credit or debit card and $20 GBP per night for parking.
2out of 5
by A verified traveller from UK

Probably good many years ago!

Posted 01-Jul-2016
Pros: Nothing
Cons: Everything
Location: Good location
Room not cleaned properly, view of air con ducting from window, staff not very helpful. Overall very disappointed.
2out of 5
by A verified traveller

5 star hotel which has lost its way

Posted 03-Jun-2016
still in good position;,Bournemouth itself is being upgraded so hopefully the Royal Bath hotel will lead the way
3out of 5
by A verified traveller

Not the best experience

Posted 31-May-2016
The hotel is in a really good location, the valet parking made really easy, the only tea issue, was the room we were given, there was paint missing from the walls and the room was tiny, it wasn't acceptable based on the rate charged, there was soap in the dispenser. It was extremely noisy, both my wife and I weren't able to sleep for both of our nights sleep. Not sure if didn't see it on the webpage, but the fact we we to pay extra to the leisure facilities was a tea let down, especially for my wife who was looking forward to them.
3out of 5
by A verified traveller from Bedfordshire

Disappointed

Posted 20-May-2016
From the outside the hotel was beautiful and perfectly located. We were then taken to the west wing, and given a room that was slightly wider than the double bed in it, with a view of the felt roof... we couldn't even see the sky! We soon realised breakfast wasn't included and we had to pay to use the pool! So all the benefits that made us overlook how much we paid for the room no longer existed. Really disappointed and relieved we only stayed for one night.