Deluxe Room, 1 King Bed | Desk, iron/ironing board, cots/infant beds, free WiFi
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Reviews of Harbour Heights Hotel

4 out of 5
Harbour Heights Hotel
73 Haven Road, Sandbanks, Poole, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 194 out of 423 reviews" "
Rating 8 - Good. 160 out of 423 reviews" "
Rating 6 - Okay. 49 out of 423 reviews" "
Rating 4 - Poor. 17 out of 423 reviews" "
Rating 2 - Terrible. 3 out of 423 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah, Corona del mar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were wonderful.
Stayed 2 nights in Jan 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great place, fabulous views, lovely room and the italian girl on reception couldn't do enough for you, has a fantastic personality, great customer service skills and deserves a pay rise😁.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Stayed 2 nights in Nov 2023

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rosie

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round
Stayed 3 nights in Nov 2023

8/10 Good

Neil

Stayed 1 night in Nov 2023

10/10 Excellent

Nicolette

Stayed 3 nights in Nov 2023

8/10 Good

Linda Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views from our harbour view room, food at dinner & breakfast was good, beautiful, clean room & friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class Hotel
A lovely comfortable room with outstanding views. Friendly and courteous staff - great one night stay. We will be back.
Lovely views of Poole harbour.
A very comfortable bed and room.
Stayed 1 night in Oct 2023

8/10 Good

jack

Travelled with family
Liked: Cleanliness, staff & service
very slow internet. Mattress is old and not comfortable.
Stayed 4 nights in Oct 2023

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Pauline

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly welcome with great service, great views over Poole harbour. Bathrooms a bit tired, but certainly clean, and walls quite thin so noise travels.
Stayed 2 nights in Sep 2023

6/10 Okay

Lynette

Travelled with partner
Very good location between Studland, Sandbanks, Poole and Bournemouth. The hotel though is tired, with outdated room furniture and decorations and missing modern conveniences like USB sockets. Bar v expensive, breakfast ok (granola bars great), slow service. Excellent views from the terrace
Stayed 2 nights in Aug 2023

6/10 Okay

Gary

Travelled with group
Liked: Amenities
Lovely room, nice reception staff, great views from the bar and restaurant but the experience was let down by breakfast. Ordered Avocado Benedict - served with blackened/burnt avocado and spinach that was very gritty and inedible. I did send it back but the waiter didn’t seem particularly bothered.
Stayed 1 night in Aug 2023

10/10 Excellent

Rajiv

Stayed 1 night in Aug 2023

8/10 Good

suzanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Joelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Natalie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stained carpet after reception, dated all round, stained carpets in room hallway and in room itself. Way overpriced for what it is, left after 1 night out of 2
Stayed 2 nights in Jul 2023

8/10 Good

Stephen

Stayed 1 night in Jun 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Hannah

Stayed 2 nights in May 2023

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Marion

Stayed 1 night in Apr 2023

6/10 Okay

Robert

Stayed 1 night in Mar 2023

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay to celebrate a special birthday
From the minute we arrived we were made to feel welcome with a smiling greeting from the reception staff (Tania). This continued throughout with a friendly chat everytime we were coming and going. The room was clean, beds were comfortable and as we requested we had a harbour view. Tea and coffee facilities were good and there was also an empty fridge for guests to use. Breakfast choice and quality was very good and again the staff were very nice and smiling (Jazz). We ate in the in-house Amalfi restaurant on the Monday night. Having eaten at Rick Steins restaurant the previous night I would say that, having had fish starters and mains both nights, overall the Amalfi's whole dining experience, quality of food and service was better (at less than half the price), especially our waitress Meena who always had a happy smile. We even received a voucher at reception for a free bottle of wine. Plenty of room in the car park but it is their winter season so the hotel wasn't very busy. Only negative might be, for less able person walking, is that it is a very steep road from the beach up to the hotel but if you are using a car then no problem. Overall would definitely recommend.
Stayed 2 nights in Mar 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Poole
One of the friendliest hotels I have ever stopped. Top marks for the management and staff. Highly recommended.
Stayed 2 nights in Mar 2023

10/10 Excellent

Sabina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean and amazing views
Stayed 1 night in Feb 2023

10/10 Excellent

Kevin, Thrapston

Travelled with partner
Liked: Cleanliness, staff & service
Great location overlooking the harbour, easy to get to Poole and Bournemouth, restaurants good although busy and noisy. Breakfast is very good but avoid the busy periods staff very friendly and polite
Stayed 2 nights in Feb 2023

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect everything
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely break away from the city
Lovely hotel and staff, the rooms really are very comfortable but could use a little refresh. Great location, stunning views, and good food!!
Stayed 1 night in Dec 2022

10/10 Excellent

Christian

10/10 Excellent

Rachele

Stayed 1 night in Dec 2022

10/10 Excellent

Juliet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

james

Stayed 1 night in Nov 2022

10/10 Excellent

Christine

Stayed 1 night in Nov 2022

8/10 Good

Michael

Stayed 1 night in Oct 2022

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay,
Good check in nice rooms, some staff better than others, the Chinese restaurant is really tasty. Always feel a bit put out when you have to pay for parking, the hotel isn’t cheap and £10.00 per night is a bit expensive. Local bus service excellent. Good breakfast.
Stayed 2 nights in Oct 2022

8/10 Good

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer hotel
Annoying to pay a parking fee. Lovely views etc so good hotel for a summer visit. Food excellent but the same menu 3 nights running was very disappointing and restrictive. No set menu or Specials offered
Stayed 3 nights in Oct 2022

10/10 Excellent

Amanda

Stayed 1 night in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Recent Visit
Hotel was very good..my only criticism would be related to the staff. Some were ok...others not so, and they were at the point of being rude. Which is a shame as the hotel is ideally situated for fantastic views ,with very good facilities.
Stayed 2 nights in Sep 2022