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Reviews of The Montague Hotel

3 out of 5
The Montague Hotel
13 Durley Road South, Bournemouth, England

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 111 reviews" "
Rating 8 - Good. 49 out of 111 reviews" "
Rating 6 - Okay. 29 out of 111 reviews" "
Rating 4 - Poor. 4 out of 111 reviews" "
Rating 2 - Terrible. 2 out of 111 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, pillows too hard
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2018

10/10 Excellent

Liz, Cirencester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel excellent food and friendly staff
A great hotel very near to the town. There were 18 of us staying there while attending Rotary conference at the BIC. Nothing was too much trouble and the food was great too. We would certainly stay there again and thoroughly recommend it to other visitors to Bournemouth.
Stayed 2 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel 10min walk to town centre
Very comfortable stay at the Montague hotel my only comment is the bathroom needs updating..
Stayed 2 nights in Mar 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for three nights.
The staff were all friendly and helpful. Comfortable room with nice hot shower. Good breakfast comprising cereals, fruits, Danish pastries, yogurt, choices of full English breakfast with poached, scrambled or fried eggs, The cliff top with sea views was 2 minutes walk away.
Response from Reservations on 8 Mar 2018
Thank you very much for your feedback. We are very pleased You have enjoyed your stay with us, and hope to see you again soon.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Mark on 17 Jan 2018
Thank you very much for the positive feedback!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Very good breakfast, comfortable, clean and friendly. Squeaky floors
Stayed 2 nights in Oct 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night. convenient, quiet, slept well!
Stayed 1 night in Oct 2017

8/10 Good

Stephen, Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Have stayed here before and will stay again as rates can be very reasoable.Hotel is on a busy roundabout so there is some noise when the windows are open in rooms at the front of the Hotel.Parking is available on site but limited.
Stayed 1 night in Aug 2017

2/10 Terrible

Jim, Alabama

Disliked: Staff & service, property conditions & facilities, room comfort
Staff don't speak English, needs refurb etc
Arrived late at might and was asked to move my car from only space in car park I was not blocking anyone as they asserted I did .. next night they got some one to park in exact same spot. I had an issue with my rental car and they neither had a local phone I could use nor would they allow me to contact the rental company on their PC mentioned in their room directory In the morning when I asked if there was a tyre repair place nearby .. their repeated answer was their restaurant was downstairs ... no issue with using migrant workers but as a hotel receptionist has communication skills in their job requirement speaking the language would be a start ... second day I asked if there were local restaurants near I got repeated response that the hotel restaurant was downstairs but closed They do not serve food except breakfast on the weekend, despite what their room directory suggests Car park has less than half the spaces needed based on room numbers Overall rooms dated and need refurb Bar looks like something from Faulty Towers
Stayed 3 nights in Jun 2017

6/10 Okay

P, scotland

Liked: Cleanliness, staff & service
Nice for short break
Decor very nice and room very clean. Staff were lovely and nothing too much trouble. Was staying for one week, and was initially in a very small double room. But staff were happy to upgrade me to a larger room as soon as one became available.
Stayed 14 nights in May 2017

6/10 Okay

james

Liked: Cleanliness, staff & service
Disliked: Room comfort

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value Hotel
This was ideal for one night stay to visit our daughter at university. Good value and the staff particularly pleasant and helpful.

8/10 Good

Teeny, Cornwall

Liked: Cleanliness, staff & service, room comfort
Reasonable hotel
Hotel is tired and our room much too hot even though heating was off. We were above the kitchen and disturbed by the staff chatting before their shift started at 6am. Breakfast extortionate at £8 per person per meal even if only having toast. This needs revising... not everyone wants a full English breakfast.

8/10 Good

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Steven

Liked: Staff & service, property conditions & facilities
Compact mid range chain hotel with friendly staff.
Best Western are comfortable mid range hotels, the Montague is but my double room was tiny, enough room for 1 person but too small to share, you could only watch TV in bed and shower room was tiny, found a pair of pants left by the previous guest behind toilet door but other than that the room was clean and comfortable. The food looked and smelt good but I dinned out for my 1 nights stay, car parking was an issue as only room for around 15 or so cars, staff were kind and friendly, I would book again I would check the room size and behind bathroom door.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly and low cost
There were a loud group of girls woke us at 5am Sunday. Staff were supportive and asked them to be quiet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

6/10 Okay

MR

Liked: Cleanliness, staff & service
Pleasant stay
The twin room was really a single room with two beds in. There was no room at all around the beds, to the point that the chair couldn't go behind the desk, but the bed was close enough to use as a chair instead! Breakfast was nice and all the staff were friendly. It was very much what you'd expect from a budget priced resort hotel.

6/10 Okay

Paul

Liked: Cleanliness, room comfort
Clean and VFM
Hotel clean and staff very friendly, creaking floor boards and thin walls the main negatives - value for money with a comfortable bed and decent breakfast

6/10 Okay

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great value for money but needs air conditioning
I would have given it a 5, if the room wasn't so hot and the beds weren't so soft. Slept with all windows open and was still too hot.

8/10 Good

Jacqueline, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and comfortable and in a great location for the beach and the town.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

dermo, welwyn garden city

Liked: Cleanliness, staff & service, room comfort
Dead simple overnight for the early ferry
Absolutely great welcome from the guy on reception. Couldn't have been more helpful. Smashing

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Robert, Swindon, Wilts.

Liked: Cleanliness, staff & service, room comfort
Nice hotel, friendly staff and great breakfast.
We had a great weekend away. The room was small but adequate. Staff friendly and helpful. Great value and excellent breakfast included.

8/10 Good

Pedro L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

andy, s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Only 10 mins away from town centre
Very clean room. Helpful staff would stay here again.

6/10 Okay

Suisse, Geneva, Switzerland

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hard to find and just "okay"
Even with GPS this hotel was hard to find. Once we found it it was fine, with ample free parking behind the building. The bar in the lobby was a nice touch, and check-in was smooth. The "family room" wasn't quite as big or as well laid out as in the photos, but it seems that each one is a bit different, so it was fine. Then things started going wrong. Our side of the hallway had no hot water (not sure how that works), but a family room across the hallway did. Rather than just moving us, we had to share the key with the other rooms so that we could all take turns taking a hot shower. There were no apologies for this at all, but hey, I guess the person at the front desk isn't responsible for the boiler, and at least there was a solution, even if a bit awkward. Then on check-out they wanted to charge me £80 for the breakfasts, despite the fact that I was standing there with a confirmation in hand saying I had booked and prepaid the rate including breakfasts. However, my confirmation was in US dollars instead of pounds and her system said no breakfast, so she wasn't going to honor it. (???) She tried to say she had told me that there would be a charge for breakfast when we checked in, but I was standing there with 5 witnesses who confirmed that she had told us where breakfast was and when, not that we would have to pay extra. In the end, she "waived" breakfast given the lack of hot water, but continued to refuse to recognize the confirmation from the US Expedia site.

8/10 Good

Brian, somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whould have no Hesitation in staying again
Very good

4/10 Poor

Caroline

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Cheap, cheerful staff but ageing hotel.
The hotel is feeling it's age a bit with water problems (tepid water from cold tap and it took ages for hot water to come through hot taps- poor thermostat on shower meant too hot or cold as well) . Room 19 was over the front door so a fair bit of late night noise and constant knocking noise as the door opened and closed in the wind all night long!

6/10 Okay

ridler36man, UK

Disliked: Property conditions & facilities
Average
A two night stay while attending a conference at the BIC (10 minute walk) at a very average hotel. The rooms need a bit of an update, but having said that, they are clean and comfortable. Breakfast is decent and the service very functional, so no complaints. Would stay again if needed to

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Didn't sleep a wink.
The room was freezing on arrival with cold air coming through the window. Basic room. The floor boards creaking above our heads went on all night till about 0500! Not a pleasant experience of a hotel stay and would not stay again.

8/10 Good

Jodie, Watford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room. Nice view. Very clean. Really nice breakfast. Friendly staff. The only negative thing I could say is the old fashioned curtains in the rooms !

10/10 Excellent

Sunjay, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
This hotel was ideally located near the The Triangle area in Bournemouth for the night life and eating out and also located close to West beach. Nothing was a chore for the staff as I was allowed to have a very early breakfast as I was running a Marathon nearby on that morning. They went the extra mile to help me and to enjoy my stay.

6/10 Okay

Kelly, Alberta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location, needs some basic upgrades.
Stayed in Bournemouth for the weekend Airshow. Hotels major advantage is location, ideally located near beach and town centre activities. Staff are very friendly and accommodating. Hotel is aged, and amenities need major upgrading. Beds are uncomfortable, worn out, need to be replaced. We had 3 in a room, third bed was a pull out single couch, springs sticking through mattress. Floors squeak everywhere you step, whole floor could here you walking around. No shower, just a bath with hand held shower attachment. Toilst seat loose, almost fell off. These are fundamental fixes, that would make this hotel go from ok, to great.

6/10 Okay

Reeta, west midlands

Liked: Cleanliness, room comfort
Only stayed one night and was very pleased with our room very clean and very comfortable bed and good breakfast. My sister stayed in Room 29 was very disappointed it had no proper shower and the floorboards squeaked which had been reported previously but hadnd been addressed

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Close to beach and centre but quiet
Just needed a room and bfast. Staff v friendly. Nice walks along beach and views

10/10 Excellent

cazz, cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach
Very nice and close to all sightseeing. Plus loads of shops and bars all close by.

8/10 Good

Leslie, Stafford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midweek break at The Montague
Friendly service and good comfortable hotel ideal for the town and seafront. Would recommend.

8/10 Good

I, London

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel in a good location
We decided to visit Bournemouth for our first wedding anniversary and the Best Western Montague seemed to fit the bill for price and location. The hotel staff were friendly and helpful and the room was fine for a standard. The bed was pretty comfortable (although 2 singles pushed together) and the WIFI speed was pretty good most of the time. The shower temperature could fluctuate if used at a busy time, but the pressure was good. You can get to the beach in around 5 minutes from the Hotel and the walk to Bournemouth pier takes around 15 minutes, which is great as leaving the car at the hotel was far easier than trying to park in town. There are plenty of restaurants close to the hotel - we didn't eat dinner there. We went for the breakfast option (as the extra cost was negligible) and the food on offer was pretty good and there was enough variation to keep it fresh for the 6 days we were there. We would go back to Bournemouth again and would be happy to stay at this hotel again. One thing to bear in mind is that we stayed out of season so the hotel was pretty empty. It may be a different experience in the height of summer.

8/10 Good

dave, wokingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel just outside the centre staff very frie
booked last minute for a quiet weekend away, staff were very friendly and helpful nothing was to much trouble. Breakfast was very good. Room was clean and comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, friendly hotel
Nice warm for this time of the year, facilities were pleasant, very friendly staff and a lovely breakfast, also ideally situated for beach and town centre. would defiantly stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Although the room was small, it was nicely decorated, clean and quiet. The staff were helpful. I would definitely stay there again.

10/10 Excellent

karen, HItchin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night break!
Booked a last minute break, Room was clean and comfortable, not luxurious but I feel we got what we paid for, Breakfast good, Can't really fault anything and would stay again. Great walk to the beach and the town centre

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely and clean hotel, nice staff, great for business stay. definitely will be back!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John, Malmesbury

Disliked: Property conditions & facilities, room comfort
ok for a short basic stay
ok for a short basic stay. Rooms very noisy floor board creaking all over hotel.

8/10 Good

John, Plymouth, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
My wife and I had to defer our booking for a week at short notice, which the hotel was able to do, locating us in a small double, rather than a standard double. Yes, the room, and particularly the bathroom, was small, but perfectly comfortable for a couple of nights. The cost for the two nights was perfectly reasonable, particularly as it included full English breakfasts and WiFi. Would happily stay their again.