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Reviews of Comfort Inn & Suites Donna near I-2

2.5 out of 5
Comfort Inn & Suites Donna near I-2
495 W Expressway 83, Donna, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 253 out of 460 reviews" "
Rating 8 - Good. 142 out of 460 reviews" "
Rating 6 - Okay. 32 out of 460 reviews" "
Rating 4 - Poor. 21 out of 460 reviews" "
Rating 2 - Terrible. 12 out of 460 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nicely priced and super clean and comfortable. Bed was glorious. Away from some stuff but better. It was quiet. Highly recommended. Will stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

JESUS

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean great small good
Stayed 3 nights in Jan 2024

10/10 Excellent

Margarito B

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was over the top for a Comfort Inn. But, washing machine was sad, had to spend more to dry, Staff was helpful, Ice and Vending was adequate goo service of the staff
Stayed 3 nights in Dec 2023

2/10 Terrible

JOSE JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

4/10 Poor

Jose

Travelled with partner
Disliked: Staff & service
The room smelled like a high school locker room it smelled it took a large can of Lysol ,a solid air freshner and a plug in of aroma wax to get it a decent smell furniture was dusty there was 2 waste basket they only emptied 1 every other day and we got a room right by the freeway it was noisy
Stayed 6 nights in Dec 2023

10/10 Excellent

Bair

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Maria, STARBUCK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Business Center and appreciate that staff was alert to get help me get my job done
Stayed 2 nights in Dec 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Right off the freeway. Good breakfast and friendly staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Horacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located a half way between the prime outlets and Edinburg, so it’s very easy to move on. Good space in the breakfast zone !!
Stayed 3 nights in Nov 2023

10/10 Excellent

Magali

Stayed 2 nights in Nov 2023

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything okay
Stayed 1 night in Nov 2023

2/10 Terrible

James

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was very dirty, couldn't even swim in it, weight room equipment was also nasty,no view from my room.
Stayed 1 night in Oct 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, location and fast check in.
Stayed 1 night in Oct 2023

2/10 Terrible

Agustin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms smelled very bad and never had fresh coffees. I guess i go back to Hamptons
Stayed 2 nights in Oct 2023

6/10 Okay

Dora

Travelled with partner
Liked: Staff & service
Ac. Was not working properly
Stayed 1 night in Sep 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
not the best stay
The hotel was very humid and the AC in the room wasn’t circulating air throughout the room , only in one spot .. the floor felt like it was wet/sticky so we couldn’t walk on it without feeling like our feet were dirty.. none of the counters in the room were wiped off , there was hair on them when we first arrived . our door also wouldn’t close properly we had to force it closed which is not safe if we hadn’t realized it wouldn’t close all the way . when we first arrived the room had a weird smell too .. the man up front was very nice though but honestly , that’s the only good part about this hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was nice, the continental breakfast was amazing. I think the price was a little high, but over all it was a nice hotel.
Stayed 1 night in Jul 2023

8/10 Good

Israel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Marina

Travelled with partner
Liked: Staff & service, property conditions & facilities
The gentleman at the counter was friendly & personable. The room could use some updates, but clean enough, breakfast options were very good and the bed was extremely comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Glen A

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here every time we are in town. Have never had any issues. Clean room, hot shower and cold AC! Staff was very helpful and friendly.
Stayed 2 nights in Jun 2023

8/10 Good

Miguel

Travelled with family and small children
Liked: Staff & service
People are great which makes up for the unclean room. Very dusty room, furniture is banged up pretty good, the fridge was unclean, food and wrappers from the previous guest under and behind the sofa seat. Roach in the bathroom and so many flies around the bread at the breakfast bar.
Stayed 1 night in Jun 2023

4/10 Poor

Jerry

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The rooms were comfortable & reasonably clean, except for the large amounts of water on the floor outside our room. There was a water line break during our stay that affected the entire area surrounding the hotel causing the hotel to be without any water from either midnight or 6:00 a.m., depending on which story the manager felt like telling. While inconvenient, the water main break is is not the reason for my rating. The reaction of management to the lack of water was abysmal, & no attempt was made to provide at least one bottle of water for the guests. When I reported the lack of water to the front desk at 6:00 a.m., & asked if the hotel could provide one bottle of water, I was told the water "just went off" & I could purchase water from the vending machine. When my husband asked about the lack of water about an hour later, he was told the break happened at midnight. If the water loss occurred at midnight, management had ample time to obtain at least one bottle of water per guest for the morning. When we reported the large amount of water on the hard flooring outside our room, we were told it was "condensation" from the A/C, & no attempt was made to mop up the water or place a caution sign on the floor. We had to use multiple towels from our rooms to cover the floors so we would not slip & fall as the wet floor was directly outside our room & water was seeping into our room. I will not recommend this hotel based on managements reactions to these two events.
Stayed 1 night in Mar 2023

10/10 Excellent

Juan J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valley trip
There was an issue with the shower. It did not have a lever to change from the bottom tub facet to the top shower facet.
Stayed 1 night in Mar 2023

10/10 Excellent

Roel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Luisana

Stayed 1 night in Feb 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service
Too cold in rooms when arrived
Stayed 1 night in Feb 2023

10/10 Excellent

Daniel

Stayed 1 night in Feb 2023

8/10 Good

Luz

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall had a great experience But the room smelled like there was one's smoking when I chose a nonsmoking room.
Stayed 2 nights in Feb 2023

8/10 Good

Brenda

Stayed 6 nights in Jan 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022

10/10 Excellent

Beth A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was great!
Stayed 2 nights in Nov 2022

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Maureen

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Oct 2022

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Sorry I used to stay on this hotel, and always ok, but this weekend was dirty odor and the coffe was horrible
Stayed 1 night in Oct 2022

10/10 Excellent

Erick Francisco

Stayed 1 night in Oct 2022

10/10 Excellent

Roberto III

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great. Receptionast was cordial and polite and above all else room were clean. Breakfast is also a plus.
Stayed 2 nights in Oct 2022

10/10 Excellent

Reagan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay at again
Very good stay. Friendly staff
Stayed 3 nights in Sep 2022

2/10 Terrible

CJ

Stayed 1 night in Sep 2022

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

JUANA

Stayed 1 night in Aug 2022

10/10 Excellent

lizeth, fulshear

Travelled with family
Liked: Cleanliness, staff & service
Very nice and professional staff we always booked in this hotel is safe, clean and comfortable
Stayed 2 nights in Aug 2022

10/10 Excellent

Kathie Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022