We spent two nights in Chiang Mai, the room and the swimming pool were great. The only thing I would suggest is that the staff (reception) could speak a better English, they were not able to help us with simple requests due to the lack of understanding. My husband had a food poisoning on our last day and they were not able to help us.
Reception desk staff knows English and is very helpful. Room was clean, standard, with air conditioning and a good view, and no extra bells and whistles. Daily room service is included. Hotel building is beautiful. Hotel is close to main road that has lots of good food stands and easy taxi (song tau) access. Hotel is also right next to a 7-11 (which doesn't sound like much to a Westerner, but in Thailand 7-11s are actually respectable stores where you can buy food and water :D )
My one complaint is that the showerhead fixture is a little too low, but given that the showerhead is movable, this isn't a big problem.
Overall, I was very satisfied with my stay and would recommend the place to others :)
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