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Reviews of Acacias Hotel

3.5 out of 5
Acacias Hotel
Lotissement Heron BP 4111, Djibouti

Reviews

7.2

Good

Rating 10 - Excellent. 7 out of 38 reviews" "
Rating 8 - Good. 16 out of 38 reviews" "
Rating 6 - Okay. 8 out of 38 reviews" "
Rating 4 - Poor. 4 out of 38 reviews" "
Rating 2 - Terrible. 3 out of 38 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

7.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The HIGH LIGHTS about this property would be the rooms with balconys, the Excellent outdoors seating space and my favorit being right by the water.
Stayed 2 nights in Sep 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches in the room. Dishes in the hallway for two days. Room was filthy. Shower was dirty and had calcium deposits caked over the handle. The worst hotel I have ever stayed in. I left after one night and will seek a refund for the entire stay.
Stayed 3 nights in Jul 2023
Response from Acacias Hotel on 6 Aug 2023
Good afternoon ,Greeting from les Acacias Hotel DjiboutiHello M.Thomas,we are so sorry for felling uncomfortable to our hotel .we will review as soon as possible all this things that you motion .thanking you,Souniya Abdourahman/Front office

8/10 Good

Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Les Acacias was a great little oasis in Djibouti. Being able to come back to the calm pool area after being out all day was perfect. Rooms were in good shape and had decent wifi. The included breakfast was also pretty good. Be sure to say hi to Zeus the friendly pool dog!
Stayed 3 nights in Jan 2020

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Simple but pleasant hotel. Pool area is on the small side but overall clean and well kept. Staff are very friendly and helpful!!
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 3-star hotel in Djibouti
This is a well-appointed hotel at the far end of Heron district. You will need a taxi to get here, or it’s a long walk to the center. The rooms are spacious and comfortable, with powerful AC. Each room has a small balcony. The hotel is on par with most 3-star hotels in North America (eg. Days Inn, Ramada): Breakfast could have been better, and consists of many carbs. But, it did the job. Pool is nice and refreshing. Service was excellent! Very friendly and knowledgeable staff. My shuttle to the airport was late by 20 minutes, but this did not affect my flight as I was already early.
Stayed 1 night in Aug 2019
Response from Ehtasham Asghar on 15 Aug 2019
Dear Valued Guest, Thank you for patronizing our hotel and sharing your feedback on Expedia.Com. We are pleased to receive feedback from you. We are delighted to know that you had an enjoyable experience during your visit to the hotel. Thank you for your appreciation of the facilities and services of the hotel. We have shared your feedback with the teams. Your positive feedback is always a source of motivation for all of us to enhance our guest experience. Thank you again, for choosing to stay with us on your recent visit & for taking time to share your experience. We hope your subsequent visits would be more memorable in all aspects. Warm Regards, Ehtasham Asghar Front Office Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confort At a Short Notice
The place was excellent as well as the staff
Stayed 1 night in Feb 2019
Response from Ehtasham Asghar Front Office Manager on 18 Feb 2019
Dear MR. KEITH , Warm Greetings from Les Acacias Hotel Djibouti! Thank you for choosing to stay with us on your recent visit & for taking time to share your experience. Your feedback is always a source of motivation for all of us, to enhance our guest experience. Regards, Ehtasham Asghar Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018
Response from Ehtasham Asghar FOM on 15 Oct 2018
Dear Guest, Warm Greetings from Les Acacias Hotel Djibouti! Thank you for choosing to stay with us on your recent visit & for taking time to share your experience. Your feedback is always a source of motivation for all of us, to enhance our guest experience. Regards, Ehtasham Asghar Front Office Manager

8/10 Good

dave, ottawa

Liked: Cleanliness, property conditions & facilities
Suitable business traveller destination. Well appointed and reasonably priced relative to comparabes. Place needs a business centre though.
Stayed 2 nights in Oct 2017
Response from Ehtasham on 9 Nov 2017
Dear Guest, Warm Greetings from Les Acacias Hotel Djibouti! Thank you for choosing to stay with us on your recent visit & for taking time to share your experience. Your feedback is always a source of motivation for all of us, to enhance our guest experience. Regards, Ehtasham Asghar Front Office Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Price to quality ratio (overrated)
The staff was very friendly, but apart from that the hotel is far from being a 200usd ++ hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Quiet, clean, could improve
The hotel can be easily reached from the airport via taxi. It is clean although not very well maintained. Lots of limescale in the shower but more than decent water pressure. There's no way that I could find to block the fan over the bed so if you're sensitive to noise that can be annoying. The hotel is quiet, good for sleeping and mattresses are on the hard side (which i personally like). Had dinner and breakfast and enjoyed both - including a glass of wine. The hotel is on the sea well enough but I would personally avoid swimming. Swimming pool is there although not very big. The most annoying feature is the building next to it that seems to belong to one military base for staff accommodation. Their balconies all look into the swimming pool so self-conscious swimmers might be embarrassed.
Response from Ehtasham on 5 Jun 2016
Dear Valued Guest, Warm greetings from Les Acacias Hotel Djibouti! Thank you for your feedback regarding facilities and services of the hotel. Your feedback is always a source of motivation for all of us to enhance our guest experience. We read with regret that we could not meet your expectations in several points during your recent stay with us. Please accept our honest apologies for any inconvenience caused. We look forward to welcoming you back soon on your next visit. Please do not hesitate to contact us at any time for your future reservations. We hope you subsequent visits would be more memorable in all aspects. With best regards, Front Office Manager Ehtasham Asghar

2/10 Terrible

BD, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sliding quality no attention to the guests
I have spent well over 100 nights in this hotel. It was never the best, but the staff was warm and friendly. The hotel management has always seemed to want to offset the warmth and friendliness of the staff. Last winter I had stayed close to 60 days, I had an evening flight out. I requested a late checkout. The only consideration was to charge me full rate for an additional day, even though I only wanted to check out at 4 pm rather than noon. It is not like it is a luxury hotel. It would be consider a low end hotel anywhere other than Djibouti. It happened again on this trip. My flight was leaving late evening. I wanted a shower having had to work the day--Djibouti, even in winter, is still a hot humid place to work. Their only option was a "half day" charge, which turned out was nearly full rate. Most quality hotels would have given such a long staying and frequent visitor, a complementary late checkout. No, my experience is they want the extra time to gouge their loyal customer one more time. Well this time was the last time for me. There are other hotels in Djibouti. I used to recommend the Acacias Hotel as being a good value when put in conjunction with the great staff. There are still some of those great and friendly staff members left, but I am joining the ones that are no longer there and leaving too..
Response from Ehtasham on 5 Jun 2016
Dear Valued Guest, Warm greetings from Les Acacias Hotel Djibouti! Thank you for your feedback regarding facilities and services of the hotel. Your feedback is always a source of motivation for all of us to enhance our guest experience. We read with regret that we could not meet your expectations in several points during your recent stay with us. Please accept our honest apologies for any inconvenience caused. We look forward to welcoming you back soon on your next visit. Please do not hesitate to contact us at any time for your future reservations. We hope you subsequent visits would be more memorable in all aspects. With best regards, Front Office Manager Ehtasham Asghar

10/10 Excellent

LA, VA Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Relaxing
Wonderful stay. Pool area is relaxing snd inviting. Food is delicious. Staff is welcoming.
Response from Ehtasham Asghar FOM on 30 Jun 2015
Dear Guest, This is Acacias we are always looking forward to provide you the rewarding & relaxing stay. Regards, Acacias Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel and staff, Great value.
The thing that brought me to the Acacias was the great rates. The thing that has kept coming to the Acacias is the staff. Everyone was very friendly and welcoming without them being overbearing. I have had several extended stays at the Acacias Hotel. The staff is always helpful and pleasant. The rooms comfortable and clean. The hotel restaurant has a great menu and a wonderful chef. The menu was updated regularly, which makes staying several weeks and dinning at the hotel very feasible. The restaurant is very affordable.
Response from Ehtasham Asghar FOM on 30 Jun 2015
Dear Guest, We really appreciated your comments regarding our services & Hotel. Your feed back is really important to us in order to make our services much better to facilitate our Valued guest. Best Regards, Acacias Team

8/10 Good

Michael, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Djibouti
A relatively new hotel in quite area @ end of peninsula .location is in a safe neighbourhood close to casino/kempinski/embassies.nice lobby with sofas.papers,fountain, with aircon/gift shop/ATM(not working).Outdoor pool with bar.Restaurant serves all meals,breakfast is poor but can ask for fresh juice & eggs.Food is good quality & served hot,dinner buffet is excellent when hotel is busy.Rooms are good size with king bed/wifi/aircon/tv/desk.Bathrooms are basic & walk in shower needs renovating.No problem staying extra night & airport shuttle(surcharge).available.Staff make the difference here & are friendly & helpful,credit to manager & reception/restaurant staff for looking after guests.good value with good service.
Response from Ehtasham Asghar FOM on 29 Aug 2015
Dear Mr. Michael, Thank you for choosing our Hotel. We have enhanced our Continental Breakfast with fresh & good food. Now we have installed new showers & Bathroom amenities. Your reviews and comments are really important to us to improve our Facilities & services to give you a Family environment. We are always welcoming you back to provide you the best service in Town. Regards, Acacias Team

4/10 Poor

LadyB

Disliked: Property conditions & facilities
Not customer oriented and overpriced.
Room did not have a bathtub, there was no view despite being next to the beach. There was no table in the room, thus no work station. Food and business center services overpriced. Charged 20 USD for airport pickup, internet only works on one device per customer. Worth going elsewhere.
Response from Ehtasham Asghar FOM on 30 Jun 2015
Dear Guest, Hope you are doing well. In our Deluxe Standard Rooms we have only Cubical Standing showers as per the room booking. Next time we will try to accommodate you in 1ER Deluxe Category room. With Free Wi-Fi for 02 devices. We are warmly welcoming, to provide you the rewarding & relaxing stay. Regards, Acacias Team

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice physical structures, good breakfast, very clean, but terrible staff communication and service. Failed to send us a car that we specifically ordered when we arrived at 2am, then failed to send us a car after we called to ask for one. Told us the wrong check-out date, then got angry with us not checking out in time.
Response from Ehtasham Asghar FOM on 30 Jun 2015
Dear Guest, We are deeply apologize for the inconvenience you faced. We are looking forward you welcome back to provide you the best services & real hospitality. Regards, Acacias Team

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great rooms, bad service
The pros: rooms were very comfy, with suites (couch can serve as a second bed), a small kitchenette with fridge (though the fridge actually working was hit or miss), very spacious and nice bathrooms, good counter space and shower, nice TV, AC. Hair dryer stayed on for about 1 min at a time but at least there was one! Incredible pool that was clean, large and lovely for an early morning dip. What was really NOT good about this hotel was the service!! We booked an airport pickup by forwarding our itinerary and were **not picked up** -- they got the date wrong and just were generally incompetent. Efforts to have them book us a cab got us a rate 5x the normal market price. Efforts to have the front desk book tourist activities were met with enormous incompetence and lack of basic English understanding ("two pairs" is not the same as "two people"). One night room service didn't even show up. However, they did provide us with two plug adapters. Overall, expensive for really bad service but the rooms were very nice (and the pool was stellar).
Response from Ehtasham Asghar FOM on 29 Aug 2015
Dear Valued Guest, We are earnestly looking forward to your suggestions/approval from your side. Your feedback is always important to us in order to make our services much better to facilitate our guest. Deep apologize for the inconvenience. Your next visit we will provide you the best services personally to make your stay memorable. Regards, Acacias Team

4/10 Poor

TuomoH, Helsinki Finland

Disliked: Staff & service, room comfort
Overpriced hostel
Only item I can give a ratinh nice, was the view from the window, to the pool and to the sea. the breakfast was funny, have say a circus, never seen earlier.The guards at the gate of hotel, I can't bring in any wine from the town. The Manager allowed me bring in my wine bottle. The worst at the end, I checked out on Friday (muslim holiday ) morning. It took 40 minutes, because I had wait for the reception boss, the young guy at the counter could not do anything, only to call the boss, who was home. Finally everything went OK, they gave me free of charge lit to airport Newer again

8/10 Good

Katrina, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil haven from the bustle of Djibouti City
The staff went out of their way to accommodate every wish we had and to make our stay as pleasant and enjoyable as possible. Be that helping with the bookings of excursions or setting up a table for us by the pool for dinner. Really exceptional! The room was well appointed and very clean, the pool area neat and cozy. It surpassed our expectations which were a little bit mixed after some of the comments made. The only disadvantage is the location as it's a taxi ride to the city center, but it's a choice between sea view of central location.
Response from Ehtasham Asghar FOM on 29 Aug 2015
Dear Katrina, Thank you for a valuable comments. We are looking forward to provide you the more enjoyable memorable and unforgettable stay with us. Regards, Acacias Team

8/10 Good

RG Bob, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Solid choice in Djibouti
I spent 4 nights at this hotel. It is a notch down from the Kempinski or Sheration but a much better value for the price. Clean, new and comfortable. The staff works very hard to be helpful. Some of them are very good; others try hard but are inexperienced and not at the same level. Located at the end of the peninsula, the hotel is fairly isolated (although walking distance from the Kempinski). Other than occasional difficulties with wifi, everything worked well. Breakfast buffet was adequate.
Response from Ehtasham Asghar FOM on 30 Jun 2015
Dear Guest, Thank you for choosing our Hotel. Your feedback is always important to us in order to make our services much better to facilitate our guest. Best Regards, Acacias Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baaaaaaaaad hotel
Response from Ehtasham on 5 Jun 2016
Dear Valued Guest, Warm greetings from Les Acacias Hotel Djibouti! Thank you for your feedback regarding facilities and services of the hotel. Your feedback is always a source of motivation for all of us to enhance our guest experience. We read with regret that we could not meet your expectations in several points during your recent stay with us. Please accept our honest apologies for any inconvenience caused. We look forward to welcoming you back soon on your next visit. Please do not hesitate to contact us at any time for your future reservations. We hope you subsequent visits would be more memorable in all aspects. With best regards, Front Office Manager Ehtasham Asghar

8/10 Good

Will, California

Liked: Cleanliness, staff & service, room comfort
one of only a few choices
This is a relatively new 3-star, so facilities are in good condition. Rooms are large and comfortable. Restaurant is good, but over-priced (like most things in Djibouti). Nice pool and bar area, but no real beach or ocean swimming opportunity. Music plays till late in the pool area, even when no guests are out there, so get a room in front if necessary. A short (0.5km) walk to Kempinski, a few good restaurants are 1km.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice price hotel
Ok hotel for the price. Nothing to do at the hotel. And everything closes at 9 pm at the hotel. Close to Kempinski Palace were everything stays open until 4am. Takes 8 minutes to walk there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way and quiet
The Hotel was put in service in 2011 so it is fairly new. The staff at the reception (Hana) were extremely friendly and so was the staff in the dining room. The pool was really good to have as the heat was up around 45 C. I was in rm 203 and upon entering the room I was greated by a wall of heat. AC had not been started and it was really humid inside so much so that the sheets were damp. Consideration for future. Bathroom was clean, Stand up shower made for a child not grown man. The grout was moldy on the floor by bathroom entrance due to water draining onto the floor. The hotel is located 5 km from city center. Taxi will take you for a ride around town. Be careful know where you are going. No meter in the cab that I could see. Restaurant food excellent. Buffet for lunch and a la carte for supper. Good stay overall.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Within walking distance to Kempinsky
No beach, you have to walk for 10 minutes to the neighbouring Kempinsky luxury Hotel. The Acicias is trapped behind other buildings. We stayed at this hotel and spent all the day at Kempinsky. Saved 50% on the hotel, but had to buy day package at Kempinsky to enjoy the pool and the beach there. Friendly and service minded personell. Very good internet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your only going to come here if you live here.
The staff were very friendly and helpful. The food was well prepared and reasonably priced. The cabanas at the pool were pleasant and the pool was clean.

8/10 Good

Reinette, Addis Ababa, Ethiopia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Les Acasias
We had a junior suite as a New Year treat. It was extremely comfortable with an excellent bathroom. The food was good but over priced, you can get better food in town for less. Not unacceptable though. The private beach is not a swimming or paddling in beach but it is nice to sit and look at the ocean. The hotel is 10 minutes walk from the centre of town and taxi drivers are reasonable....there is a set price from the airport so you can estimate easily how much to pay. Overall, great for a luxury break but no real activities for a longer holiday.
Response from Ehtasham on 5 Jun 2016
Dear Valued Guest, Warm greetings from Les Acacias Hotel Djibouti! Thank you for your feedback regarding facilities and services of the hotel. Your feedback is always a source of motivation for all of us to enhance our guest experience. We read with regret that we could not meet your expectations in several points during your recent stay with us. Please accept our honest apologies for any inconvenience caused. We look forward to welcoming you back soon on your next visit. Please do not hesitate to contact us at any time for your future reservations. We hope you subsequent visits would be more memorable in all aspects. With best regards, Front Office Manager Ehtasham Asghar

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TB
Tres gentils tres pro, navette aeroport gratuite. Rapport qualite prix excellent.
Stayed 2 nights in Oct 2023

6/10 Okay

Sylvie

Business traveller
Ien
Rapport qualités prix interessant et facilités de resttauration sur place. Wifi aleatoire compliqué pour une mission professionnelle.
Stayed 4 nights in Dec 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2019

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

算是吉布提不错的酒店，我喜欢酒店的名字，金合欢
酒店有纱窗，因此可以开窗透空气，同时，有游泳池和开放式酒吧，靠近海边。

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hôtel pas prévu pour du tourisme
Pas de plan de ville et peu de conseils. Très loin du centre ville et les taxis sont relativement chers. Pas de plage digne de ce nom (algues, bouteilles plastiques...) Il a fallu quémander tous les jours des serviettes de toilette. Des prix élevés exemple un soda à l'aéroport = 100 frs djibout, à l'hôtel 6 fois plus soit 600 frs djibout pour un verre et des glaçons! Par contre un personnel très serviable et très gentil.

6/10 Okay

Verified traveller

Liked: Staff & service
Un accueil fort sympathique avec un staff qui cherche vraiment a aider ses clients. La chambre est correcte, mais rien de fantastique. La qualite de l'eau fait que la tuyauterie de la salle de bain laisser a desirer. Il faut cependant veiller a ce que la clim fonctionne bien. J'ai eu quelques soucis avec les telecommandes.Dans une telle chaleur, ca peut vite devenir embetant.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一泊しました。
セキュリティも配置されていて、安心して宿泊出来ました。周囲にはお店などないホテルなので、のんびり過ごしたい人に適していると思います。

8/10 Good

Lars, Adenviken

Liked: Cleanliness, property conditions & facilities, room comfort
tyst och skönt
Bra hotel som är prisvärt för att ligga i Djibouti

6/10 Okay

Yves

Liked: Room comfort
Disliked: Property conditions & facilities
Pas mal mais....
Pas grand chose à reprocher en réalité, le personnel est très gentil, le restaurant est plutôt bon. En fait c'est des petits trucs qui énervent : le buffet du petit déjeuner dressé vers 7h alors que le service ouvre à 6h30, une semaine pour changer une ampoule dans la chambre. Finalement rien à voir avec le Palace Kempinsky à peine plus cher...