Hello,
I booked the Spazio Leisure Resort after seeing it recommended to me on Expedia. It had fairly good reviews. Now that I have looked back at the reviews, I've realised a lot of them are from Indian locals, probably the owners friends, not actual tourists. Which explains a lot!
When we arrived, we realised that this hotel wasn’t satisfactory for the following reasons.
1. There was heavy construction work taking place at the hotel and this made things very disruptive. There was loud noise and drilling just behind the pool and this could be heard from our room also. There was a large green sheet with even more extremely loud and unpleasant construction work-taking place behind this. Please see picture attached.
2. The drinks that we ordered and drank from the restaurant were expired by over a year. Please see pictures attached.
3. The toilets, showers and swimming pool were dirty and below the standard that we would expect. Picture attached.
4. The staff were very unhelpful. They agreed with our complaints but there was no apology or remorse. They refused to give us a refund and it was only after a long battle on the phone with Expedia that we were able to get a part refund. We were filming the hotel for evidence and one of the managers snatched our camera out of our hand because it was apparently ‘illegal’ to film. Which it isn’t. Then they made us pay for the food and drink we consumed even though expired.