Nice location, not so clean
The hotel is really confortable. Unfortunately our experience this time (3rd time at hotel) was not so good. It seemed the unit that was assigned to us had not been used in a long time, there was dirt accumulated all over the place and when we sat at the living room there were 3 cockroaches on the carpet. The main door on the outside had about 50 mosquitos standing and lots of spider webs. What I'm saying is that maintenance and cleaning are not performing as they should.
The condition of the hotel itself is ok, but electronics are somewhat outdated. Comfortable beds, very nice property. 5 stars seems too much for this hotel; I think 4 stars are well deserved, and I think they know that because the price is that of a 4 star, not 5.
Comment from Hotel Management
19-Oct-2017 by Reunion Resort, Hotel Management
Dear Diego, Thank you for being our guest and for sharing your honest feedback with us. We are very sorry that you were not happy with the accommodations and we will share your comments with our team so that we can properly address your concerns. We hope for the opportunity to be of service to you in the future!