Ratings based on 3,544 Verified Reviews

3.7 out of 5
75% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Jersey

Wonder time !!

Posted 15-Aug-2017
This place was GREAT !!! I had paid my deposit before reading all of the awful reviews on here and I was kind of scared to go here because everything I read was so horrible ! We went to Florida for a week my family of 10 aug 6- aug 13. This place was everything ! I did not think a 3 bedroom house would be enough space for all of us but it was perfect. Everything was nice and clean, there was 2 bathrooms. One of the bathrooms had a shower and a separate really big bathtub. We had a private pool to ourselves as well which had a jacuzzi and pool tools already in there. The grill did not work outside but that was not a big deal. There was two living rooms, one was an informal living room with a tv and sofa bed which we turned into another room for my brother and his gf. We also had two dining rooms. They had games to play already there for us. They had plenty of towels and sheets and extra blankets. There was more than enough pillows. They were play pins for a baby to sleep in. The only con my mom had was there was no tv in her room. So some nights she would stay in the living room until late and watch tv but she still said it was not a big deal !! All the dishes we needed were already there. It was equipped with dish soap and laundry detergent so we could wash our clothes. There was an extra air mattress in case we needed it with a pump. A nice big two car garage as well! I'm just glad I did not listen to the reviews because I would have missed out on a great time!!
Comment from Hotel Management
17-Aug-2017 by Lana, Hotel Management
Thanks for staying with us. We love to hear from satisfied guests such as yourself. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories
2 out of 5
by A verified traveller from new jersey

dissappointed

Posted 08-Aug-2017
Booked four bedroom private pool through Expedia, but Magic Memories gave us a townhouse and blamed it on Expedia. Gave us the wrong keys, we couldnt get in. Then had us stay at a different location (smaller house) for the night. Finally got to sleep at 3am when flight landed at 10:30. Next morning, they still didn't have what we booked but gave us a five bedroom instead and said it was an "upgrade". The "upgrade was nice but dryer didn't work well and the night before we checked out, the a/c broke down. Management said they can't move us and never even called back to check on us. The a/c technician was directly in contact with us instead of management. A/c was not fixed that night. Expedia, on the other hand was very understanding when we called to complain.
Comment from Hotel Management
09-Aug-2017 by Lana, Hotel Management
Thank-you for your feedback on your recent stay with us. We always strive to make things right in the event that our guests are not satisfied with their initial accommodations, and we are glad that you were pleased with the unit you were finally moved in to. We try our best to rectify any issues with our units as soon as we are made aware of them. The information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories
4 out of 5
Recommended
for Everyone
by A verified traveller from seattle, Washington

Great place to stay at

Posted 01-Aug-2017
this place is great to stay at. my only concern was that the floors weren't clean. I left my toddler on the floor and when I picked him up his feet were so dirty. the two single beds had a really ugly blankets and they all made a squeaky noise every time we moved. buy over all it was a very nice place.
Comment from Hotel Management
03-Aug-2017 by Lana, Hotel Management
Thank-you for your feedback on your recent stay with us. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories
3 out of 5
Recommended
for Everyone
by A verified traveller

Nothing Magical about this Vacation.

Posted 30-Jul-2017
-Furniture was damaged and outdated. -pool and floor around the pool had loose tiles. - pool had no towels. -keys had to get dropped off at main office at checkout (could be miles away) resort and main office are at diffrent locations.
Comment from Hotel Management
01-Aug-2017 by Lana, Hotel Management
Thank-you for your feedback on your recent stay with us. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories
3 out of 5
by A verified traveller from Bronx, NY

Villa needs updates

Posted 28-Jul-2017
Magic Memories was an easy check in and out. About the Villa. The rooms were clean. The beds were so uncomfortable, you could feel the springs in your ribs. Six of us returned with backache. The Tv's need to be upgraded as well. If it was not for the beds, I would have given them a better rating.
Comment from Hotel Management
31-Jul-2017 by Lana, Hotel Management
Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jul-2017
Hotel room outdated but comfortable. Hot tub was very dirty with no heat. Hotel staff was very hhelpful and nice.
Comment from Hotel Management
20-Jul-2017 by Lana, Hotel Management
Thank-you for your feedback on your recent stay with us. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories
4 out of 5
Recommended
for Everyone
by A verified traveller

The home was not located anywhere near the office

Posted 19-Jul-2017
The home was not located near the office. It was about a 20 minute drive. The furniture was not really clean, but the Master bedroom was nice. Nice view of the lake.
Comment from Hotel Management
19-Jul-2017 by Lana, Hotel Management
Thank-you for your feedback on your recent stay with us. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice complex very convenient to Disney

Posted 18-Jul-2017
Overall stay was nice clean rooms very spacious only problem we had was the wifi at Royal Palm Bay would not stay connected other than that it was fine. I have already booked again for Christmas
Comment from Hotel Management
19-Jul-2017 by Lana, Hotel Management
Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories
1 out of 5
by A verified traveller from chambersburg PA

Bad hotel ,nothing good to say about it.

Posted 08-Jul-2017
Pool was really bad, the condition of the appliances was really bad too. This was the worse place i ever stayed.
Comment from Hotel Management
10-Jul-2017 by Lana, Hotel Management
Thank-you for your feedback on your recent stay with us. We are sorry to hear about your unpleasant experience. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories
4 out of 5
Recommended
for Families
by A verified traveller from New York, NY

Great for families

Posted 08-Jul-2017
Pros: We loved the size of rooms, quiet location, parking and full kitchen.
Cons: Trim the palm trees. They hang over the steps and hit you coming in and out.
Location: Right off the main road. All types of stuff nearby.
Great value for price paid. We arrived 3 minutes to 8pm which is the time the check-in office closes but they have a system in place for such, which was comforting. It was about a 20 minute drive to the Disney parks. Near several restaurants, Walmart and supermarkets. Full kitchen so you can save some money and fill up the fridge with snacks and drinks.
Comment from Hotel Management
10-Jul-2017 by Lana, Hotel Management
Thanks for staying with us. We appreciate your feedback and look forward to having you visit with us again. Sincerely, The Team at Magical Memories