3 day Disney trip
Posted 12-Apr-2017 on Hotels
The close proximity to Disneyland/Studios was great (10 minute walk). The man checking us in at the Reception was rude. At check-in I said I booked a room that included breakfast and he said, "there is no such thing and breakfast is ala carte." Our room smelt of stale smoke and musty and there was construction noise banging and room phone wasn't working. Went back down to Reception and gal told me they are fully booked but would check. While I was waiting, the guest next to me was upgraded. We were thankfully put in a room on another wing however, the room and toilet had a funny smell our entire stay. The Concierge was very nice. He helped me book a lunch reservation and answered my questions. I did pay extra for Disney Express Service and it was well worth the 25 Euro because they transported our bags to the train station and when didn't have to go back to the hotel to get our bags. Our family stayed at Walt Disney World Resort in Florida and Disneyland in California and both had excellent Customer Service and cleanliness so Sequoia Lodge Customer Service and cleanliness was very disappointing.