Ratings based on 991 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Very close to Disney Springs

Posted 24-Sep-2017
Very nice staff great with directions and dining advice.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Nice hotel a short walk to Disney Springs

Posted 19-Sep-2017
Staff is so friendly great shops, room and bed are comfortable
4 out of 5
Recommended
for Everyone
by A verified traveller from Miami, FL

Great view and location

Posted 19-Sep-2017
The hotel was great. It had a great location, close to everything. I was on Disney side where you can see fireworks at night and even though I tried never saw anything. The chambermaid staff were great. Front desk not too helpful. I asked for a late check out and I was told no. I thought I was supposed to get a VIP package and nothing The room itself was very clean and nice. There were enough towels and soap. The door handle to the bathroom was broken since we got there. I did not want to ask for another room since we got there late at night. I was surprised that housekeeping had not inspected room after the last guest left. I enjoyed the Characters Breakfast. I tried to inquiry with front desk and they were not very helpful. Fortunately, i went up to the restaurant and there was a middle aged lady ) I think her name was Sarah) who even though it was the end of her shift she was nice enough to give me the low down on what to expect, cost, best time to be there etc. I went to pool area around 10 pm looking for somewhere to eat since restaurant was closing. Staff told me they were closed too and no one even mentioned there was a lounge in lobby. It is kind of hidden so I didn't see it when I checked in. So we went across street to Hilton. The next night we found Wyndham's lounge and we went there instead. Recommendation: Go across street to Hilton's lounge. The staff is friendly and savvy about menu and offerings. Menu is better and more choices. Even drinks are better.
Comment from Hotel Management
22-Sep-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your overall stay with us and sincerely apologize for the disappointments you experienced. Please know that we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
5 out of 5
Recommended
for Everyone
by A verified traveller from Tampa Bay, Florida

EXCELLENT LOCATION!

Posted 18-Sep-2017
EXCELLENT LOCATION! Right across the street from Disney Springs. The exterior of the hotel appears to be a little bit older but boy was I happy when I walked into the lobby. It was beautifully done and I was helped quickly. We got a lake facing room on the 12th floor. The room was average sized but clean and comfortable. The pool area was okay, not like some of the other resorts on the area but it was large enough where you didn't feel like you were on top of each other, clean and the kids enjoyed it. I would definitely stay here again.
Comment from Hotel Management
24-Sep-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us when returning to the area. Please find us on Facebook if you’d like to stay up to date on the latest Disney news! Many thanks and kindest Regards, Voice of the Customer
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Great customer service clean room

Posted 18-Sep-2017
Check In was very quick as well As check out . Clean rooms . Great staff.
Comment from Hotel Management
24-Sep-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us when returning to the area. Please find us on Facebook if you’d like to stay up to date on the latest Disney news! Many thanks and kindest Regards, Voice of the Customer
4 out of 5
Recommended
for Everyone
by A verified traveller from miami, fl

Posted 18-Sep-2017
It was nice. Room was clean and pretty. The lobby was pretty and it super close to Disney springs.
3 out of 5
Recommended
for Everyone
by A verified traveller from Selah, WA

Stuck during Hurricane Irma

Posted 18-Sep-2017
Pros: Easy access to Disney.
The hotel staff did prepare us with a flier about what would happen during the hurricane. I had to add one more night to the hotel stay as the airport was closed. They did not offer a hurricane discount and charged a regular fee for the night. for the one night. They set out a buffet for breakfast, lunch and dinner that was just ok and you had to pay for it. They also offered ready made sandwiches and snack is the hotel shop but it was also expensive. What can you do, you are stuck. Many Southern Floridians came to this hotel to escape the hurricane and partied the entire time. Had to complain of really loud music a couple times from the room next door.
Comment from Hotel Management
22-Sep-2017 by Stephanie, Hotel Management
Dear Valued Guest, On behalf of our entire staff I would like to offer our sincere apologies for any inconvenience you experienced during your stay. Thank you for taking the time to communicate the observations you had made of your experience at our resort. Please know that the appropriate department managers have been informed for future corrective action. We truly care about our guest’s perception of us and appreciate the opportunity to improve. We have a commitment to guest satisfaction and we regret having let you down. Kindest Regards, Voice of the Customer
3 out of 5
by A verified traveller from orlando

Not as good as expected

Posted 18-Sep-2017
The quality of the room was not as high as I expected based on previous ratings. The refrigerator was extremely loud making it difficult to sleep. Also, the bed linens and towels irritated my skin. I assumed a 4 star hotel would use hypoallergenic detergent, but this did not seem to be the case.
Comment from Hotel Management
22-Sep-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are so happy to know you enjoyed your stay with us! We hope that you will consider staying with us when returning to the area. Please find us on Facebook if you’d like to stay up to date on the latest Disney news! Many thanks and kindest Regards, Voice of the Customer
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Sep-2017
very comfortable room indeed quiet good facilities
Comment from Hotel Management
16-Sep-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your stay with us. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer
4 out of 5
Recommended
for Everyone
by A verified traveller

Awesome to ok

Posted 12-Sep-2017
Location of the hotel is great! Awesome if you are traveling with a family. However, being a front desk manager in a hotel. The check-in left a lot to desire. I arrived early understood that check-in was at 4pm. I was pre-check in which was great but that was it. I did not get the 411 of the property. I figure to myself I would receive this at the time when my room was ready. The time came, I was called but was only given my keys. Felt more like here you go next. overall, my experience was great. Just the detail at check-in was off.
Comment from Hotel Management
16-Sep-2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We are happy to know you enjoyed your overall stay with us and sincerely apologize for the disappointments you experienced. Please know that we have forwarded your concerns to management for review. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer