Discovery Trail

Beautiful room, very welcoming staff, one block from Powell’s Books. The only negatives were the limited parking spaces in a tight garage and the homeless and mentally ill people in the vicinity

Not a fan of the whole chat bot experience for hotel info. You have to scan a QR code at the front desk. No helpful information in the room. No directory on the phone. We wanted to order in room dining, but could find no way to call to do that. Tried dialing 0 to get the front desk, but after several unanswered rings, I just got a message that the “mailbox was full” then it went to the generic welcome message and a prompt to dial “0” for information, which just started the whole sequence over again. So back downstairs to scan the code, which got me to the chat bot. Finally found the in-room dining section to order dinner. Ordered the hamburger with several options, plus the form offered a comments section. In the comments area I specified “medium well, no bun, no onion, no pickle, add avocado. When the meal came, the comments were completely ignored. With no other recourse, we removed the bun, the onion and the pickle. Never did get the avocado. As a side note, part of the info in the app was 2nd and 3rd floor fire escape routes. The preview images had the room numbers correct, but if you open the image to full size, the room numbers are completely wrong. Could be pretty confusing for someone trying to plan ahead for emergency and not being able to even find their room numbers are completely on the chart. Overall, I would expect a much more personal customer service experience for the price and supposed prestige of this hotel.