2/10 Terrible
Trenay
Travelled with partner
18 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Quentin Design hotel is located very centrally, close to public transport. A good range of shops and eateries located close by.
The room itself was quite disappointing. There were several issues with our room that both the hotel staff and Expedia could not help us with. While we had these things “looked into” we could not come to a solution and we dreaded coming back to the place each day. Major issues included: broken AC, leaking plumbing and cold showers. The bed was comfortable which was a plus.
The AC was broken, the room would heat continuously up to 26 degrees. Tv would not broadcast channels. Had lots of issues with the plumbing. Sink leaked, which was fixed. Shower did not work properly. There was no hot water for the first two days during our stay and very poor water pressure. Our room did not have a toilet door. The room was not serviced/cleaned during our stay. No laundry service, falsely stated on website. Basic things like milk, coffee, shampoo and bath mat/face towels, hand towels were not provided in our room. Also note that the rooms aren’t soundproof.
Trenay
Stayed 3 nights in Apr 2024