Didube Holidays from £400

It is new property in the heart of the city with walking distance to most sites for tourist. Room was average size with quite small bathroom and shower. Had amazing terrace with view, commodities like safe, table, tea etc.

I cannot recommend staying at this hotel due to the way my concerns were handled. When I arrived, the room was warm, so I left one of my valuable personal cards in the room's card holder to keep the air conditioning running while I was out. After the first day, the card was missing. I reported it immediately, and the staff assured me they would investigate. Over the following days, I repeatedly asked for updates but received only vague responses. At checkout, I requested an explanation again. The head housekeeper, hotel manager, and owner became involved. Instead of addressing my concerns, they questioned whether I had left the card in the holder, insisted no staff member would have taken it because it had no value to them, and suggested I simply order a replacement. No one accepted responsibility or explained what had happened. The discussion delayed my departure for the airport, yet there was no apology, compensation, or gesture of goodwill. I acknowledge it was my mistake to leave the card in the room, and replacing it is possible, though inconvenient. However, the lack of transparency, accountability, and genuine concern was deeply disappointing and left me questioning the professionalism and honesty of the hotel's staff.

Great location,staff and clean room

This was not a bad stay. The hotel has been designed well and it has great potential. The bed was comfy and the upgraded room with a balcony gave great views over the city. However, it’s clear that it is not ready to receive customers as only half of the hotel is actually built. It seems that they put the majority of guests in the rooms that are ready, so that they can operate, but these rooms seem a little tired already and they seem a bit rushed. Things that stood out - the rain shower attachment was not fitted properly, the walls showed quite a few marks from previous guests, the tiling and finish of the bathroom wasn’t great, the soap dispenser had come off the wall, the air conditioning stopped working properly on our final night. We didn’t eat at the restaurant but this space looked nice. However directly below the balconies and the restaurant is a building site which affects the atmosphere of the hotel slightly.