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Reviews of Holiday Inn Diamond Bar - Pomona, an IHG Hotel

3 out of 5
Holiday Inn Diamond Bar - Pomona, an IHG Hotel
21725 Gateway Center Dr, Diamond Bar, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 533 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 102 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more light in rooms
Stayed 1 night in Apr 2024
Response from HIDB on 23 Apr 2024
Thank you, Esperanza, for staying at Holiday Inn Diamond Bar. We will look into replacing a bright light in the rooms. Thank you again for your support!

10/10 Excellent

Wei Lin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel to stay when you travel to east LA. The room is clean and cozy. There is nothing to complain about, but the price is higher than before since they don't include free breakfast, and the increased price might make it hard to compete with other hotels nearby.
Stayed 2 nights in Apr 2024
Response from Paul Yang on 12 Apr 2024
Hi Mr. Lin,We are glad to hear you had a pleasure staying with us. Have a wonderful day!Paul YangAGM

10/10 Excellent

Albert, Diamond Bar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay in Diamond Bar.
Stayed 2 nights in Mar 2024
Response from Paul Yang on 1 Apr 2024
Thank you for your feedback! They are very important to us. We are looking forward to serve you in the near future.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Chris Y. on 25 Mar 2024
Dear Mario,Thank you for taking the time to tell us about your experience at Holiday Inn DIAMOND BAR - POMONA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Christopher YafusoGuest Services Agent

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the staff was very friendly, and had no issues during our 3-night stay for a company event.
Stayed 3 nights in Mar 2024
Response from Chris Y. on 25 Mar 2024
Dear Mario,Thank you for taking the time to tell us about your experience at Holiday Inn DIAMOND BAR - POMONA.We are happy to hear that you enjoyed your stay.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Christopher YafusoGuest Services Agent

8/10 Good

Zouh Sharn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 1 night in Mar 2024
Response from Paul on 18 Mar 2024
We are glad that you enjoyed your stay with us. We are looking forward to serve you in the near future!

6/10 Okay

Glenda

Liked: Staff & service, property conditions & facilities
The stay was great I had a problem with the water in my room and they switch my room with no problem and the rooms are clean the first one room I was in I felt was a little clean than the second one the water pressure at this place was not good very slow and light one good thing they have free parking
Stayed 2 nights in Mar 2024
Response from William-Front desk Supervisor on 18 Mar 2024
We are glad you enjoyed your stay we do apologize about problems you had it your room we will go ahead and note that room and give it to our head maintenance manger to take a look into the issues

2/10 Terrible

Logan

Stayed 1 night in Mar 2024
Response from William-Front desk Supervisor on 5 Apr 2024
Thank you Logan for the review, we do apologize for any inconvenience that you had during your stay to give us that score we do hope that you will stay with us again to give us another chance to change that score the next time you stay with us

8/10 Good

Juhan, Estacata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 1 night in Feb 2024
Response from HIDB on 9 Mar 2024
Thank you, Juhan, for staying at Holiday Inn Diamond Bar. Looking forward to see you next time!

10/10 Excellent

MARIA LEONORA

Liked: Cleanliness, staff & service, property conditions & facilities
We love the place and we gonna come back again. Pwefect place to stay on esp with family members.
Stayed 1 night in Mar 2024
Response from HIDB on 9 Mar 2024
Thank you, Maria.We are so glad to hear that you and your family members enjoyed your time with us. See you next time!

10/10 Excellent

JACOBO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from HIDB on 24 Feb 2024
Thank you for staying at Holiday Inn Diamond Bar and taking the time to review our hotel. We will be sure to share your comments with our team

10/10 Excellent

Jaiave

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HIDB on 24 Feb 2024
It is our pleasure to have you staying with us, Jaiave. Please do no hesitate to make any request or advise your preference for your next visit

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HIDB on 24 Feb 2024
We appreciate your stay at Holiday Inn Diamond Bar, Jeremy. Looking forward to accommodate you again in the near future!

10/10 Excellent

vicky, west covina

Liked: Cleanliness, staff & service, property conditions & facilities
room is clean，easy parking，very good choice.
Stayed 1 night in Feb 2024
Response from HIDB on 24 Feb 2024
Thank you, Vicky, for staying at Holiday Inn Diamond Bar. We are so glad that you enjoyed your stay!

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Feb 2024
Response from HIDB on 13 Feb 2024
Thank you, Alan, for staying at Holiday Inn Diamond Bar. Looking forward to your return soon!

8/10 Good

Ieroll

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great with great service. The location is quiet even though it was close to the freeway.
Stayed 4 nights in Jan 2024
Response from William-Front desk Supervisor on 7 Feb 2024
We are glad our stay made your stay that much better and glad the out location made your needs for your stay

10/10 Excellent

Tianhua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HIDB on 2 Feb 2024
It is our pleasure to accommodate you, Tianhua. We look forward to accommodate you soon!

8/10 Good

obediah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HIDB on 2 Feb 2024
It is our pleasure to have you stay with us, obediah. Thank you for your support.

4/10 Poor

Zhenghua

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very bad smell in bathroom. No room clean service everyday. Single breakfast.
Stayed 2 nights in Jan 2024
Response from HIDB on 22 Jan 2024
We apologize for not meeting your expectation, Zhenghua. We hope you will give us another opportunity to provide you with better service in the future

10/10 Excellent

Janis, Cupertino

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated on a hilly land and away from the freeways and busy streets, yet very close and convenient to get on and off it. Simple, clean and non dated. Short distance from many good restaurants. It easily meets the needs of a brief layover when trying to reach a second destination through busy LA traffic. Very affordable. It’s just awesome! Highly recommend.
Stayed 1 night in Dec 2023
Response from HIDB on 8 Jan 2024
Thank you, Janis, for staying Holiday Inn Diamond Bar. We are thrilled that we have taken care your needs and we look forward to seeing you again!

10/10 Excellent

Mr.

Stayed 8 nights in Dec 2023
Response from HIDB on 22 Jan 2024
Thank you, Mr. for your stay at Holiday Inn Diamond Bar!

10/10 Excellent

SERGIO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HIDB on 29 Dec 2023
Thank you for your support towards Holiday Inn Diamond Bar, Sergio!

10/10 Excellent

ZHANG ZHIBIN

Stayed 1 night in Dec 2023
Response from HIDB on 29 Dec 2023
Dear Mr. Zhang, for your stay at Holiday Inn Diamond Bar. We hope to see you again soon!

6/10 Okay

ANTONIO

Stayed 3 nights in Dec 2023
Response from HIDB on 29 Dec 2023
Thank you, Antonio, for stay with us. Please feel free to leave us any feedback for areas of improve and we hope we will have another opportunity to accommodate you in the future.

10/10 Excellent

Qingfeng

Stayed 1 night in Dec 2023
Response from HIDB on 22 Jan 2024
We are so glad that you enjoyed your stay at Holiday Inn Diamond Bar, Qingfeng. Looking forward to accommodate you again!

10/10 Excellent

Bo

Stayed 1 night in Dec 2023
Response from HIDB on 25 Dec 2023
Thank you Bo! It was our pleasure to accommodate you at Holiday Inn Diamond Bar. Happy Holidays!

10/10 Excellent

Erika

Stayed 2 nights in Nov 2023
Response from HIDB on 25 Dec 2023
Thank you for allowing Holiday Inn Diamond Bar to accommodate you this holiday season, Erika. Looking forward to see you in the near future!

10/10 Excellent

Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from William-Front desk Supervisor on 7 Feb 2024
Thank you for the review we are glad you enjoyed your stay with us

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Jacuzzi was hot 🙌🙌
Stayed 1 night in Dec 2023
Response from HIDB on 19 Dec 2023
Thank you, Jesus. We are glad you get to enjoy one of our complimentary amenities at Holiday Inn Diamond Bar.

10/10 Excellent

Engracia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay here! Clean, easy and even though we were really late to check in, they accommodated my family.
Stayed 2 nights in Dec 2023
Response from HIDB on 7 Dec 2023
Your kind words in the holidays will keep our team warm throughout the winter. Thank you Engarcia for staying at Holiday Inn Diamond Bar!

2/10 Terrible

Ricardo

Liked: Staff & service
Disliked: Amenities
The coffee maker in the room did not work. The staff did not clearly understand the Do Not Disturb sign on the door and still knocked early in the morning before check out time. Overall the bargain of booking online of a "lower" price comes at a much higher cost
Stayed 1 night in Nov 2023
Response from HIDB on 28 Nov 2023
We are deeply sorry for your inconvenience, Mr. Ricardo. Our housekeeping agent normally do not disturb our guests if there is a DND signs on. Please reach out to the management so we may further investigate and assist you.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I was having a hard time they took the time to explain everything and no one was rude with that. Love this place very comfortable!
Stayed 1 night in Nov 2023
Response from HIDB on 28 Nov 2023
We really appreciate your kind words toward Holiday Inn Diamond Bar. Hope you have a great holidays!

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bed was very loud and uncomfortable, if I would move it would completely shake. Almost as if it was going to fall apart. It was very loud, without the A/C on you can hear all of the road noise and passing traffic
Stayed 1 night in Nov 2023
Response from HIDB on 28 Nov 2023
Thank you, Melissa, for your feedback. We will look into the matter immediately. If there is anything else we can do to improve our service, please do not hesitate to contact us.

10/10 Excellent

Steve

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Other than the state of CA doing construction on the main road in and out of the property, everything was great. Quiet and clean with a friendly staff. Within 5 minute or less drive to dining options or the freeway. Easy and free parking on premises, which is a bonus in the LA area.
Stayed 1 night in Nov 2023
Response from HIDB on 19 Nov 2023
We appreciate your review despite the inconvenience of the toad block. Thank you very much for your support!

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HIDB on 19 Nov 2023
Thank you, Victoria, for choosing Holiday Inn Diamond Bar. Looking forward to seeing you again!

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was very nice and helpful
Stayed 1 night in Nov 2023
Response from HIDB on 19 Nov 2023
We are happy to help anytime, Nicole and we are so glad that you enjoyed your stay with us.

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like not being able to check in early.
Stayed 1 night in Nov 2023
Response from HIDB on 9 Nov 2023
We apologize, Michael. Our hotel does allow early check in but it will be based on availability. We had a large religious group and a race car event in town so the rooms were occupied. Since the check out time is 12PM and we still need time to clean the room, hence the reason for unable to fulfill the request this time. Please give us another opportunity in the future so we may accommodate your needs.

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heating and air conditioning unit in our room made noises all night, like a bird or critter were somehow trapped inside. Made sleeping a bit of a challenge, but that was the only issue.
Stayed 1 night in Nov 2023
Response from HIDB on 3 Nov 2023
Thank you for bringing the issue to our attention. We will resolve this problem immediately. We hope you will give us another opportunity in the future. Thank you.

10/10 Excellent

Woong

Stayed 1 night in Oct 2023
Response from HIDB on 29 Oct 2023
It is our pleasure to accommodate you, Woong. Our team at Holiday Inn Diamond Bar looking forward to your return soon!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that it is a quiet area not far from the freeway and in a great location, near a lot of restaurants that are open late. The staff here were friendly and helpful. It was a great and smooth stay.
Stayed 1 night in Oct 2023
Response from HIDB on 24 Oct 2023
We appreciate you taking the time to give us great review. We are glad that you enjoyed your stay at Holiday Inn Diamond Bar and hope to see you again soon!

6/10 Okay

Steven

Liked: Cleanliness, property conditions & facilities
Food was extra plus I didn't have my room cleaned while I stayed
Stayed 3 nights in Oct 2023
Response from HIDB on 23 Oct 2023
We apologize for any miscommunications. We are currently doing daily refreshing by requests to promote greener stay. We hope you will give us another opportunity in the future.

10/10 Excellent

aye, Daly City

Stayed 3 nights in Oct 2023
Response from HIDB on 8 Nov 2023
Thank you for staying with Holiday Inn Diamond Bar, aye!

10/10 Excellent

Jenny

Stayed 1 night in Oct 2023
Response from HIDB on 22 Oct 2023
Thank you, Jenny, for staying at Holiday Inn Diamond Bar. It was our pleasure to accommodate you!

2/10 Terrible

VIRAG

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very strange that when I booked I was given parking and breakfast included and at the hotel they said breakfast is not in - Expedia took it out This is the last time I am using you for cheating me.
Response from HIDB on 12 Oct 2023
Dear VIRAG, we apologize if there is any misunderstanding but only Holiday Inn Express hotels include complimentary breakfasts. We do have the breakfast package available on Expedia. Please contact us so we can look up your reservation. If your confirmation shows breakfast included, we would like to compensate you accordingly. Thank you.

4/10 Poor

Erwin, Taipei

Business traveller
Liked: Cleanliness, staff & service, amenities
I stayed this hotel 3 days, no one made up my rooms. I check front desk, they said to me that I got to request make up room service when I make reservation.
Stayed 3 nights in Oct 2023
Response from HIDB on 11 Oct 2023
Sorry for any miscommunications, Erwin. Our hotel does do light refresh, 24 hours a day such as trash pick up and towel replacement. For a full service, we normally ask our guest to schedule it with the Front Desk for the following day. We apologize for the inconvenience caused by the miscommunications.

10/10 Excellent

Araceli

Stayed 2 nights in Oct 2023
Response from HIDB on 30 Oct 2023
Thank you, Araceli! We are so thrilled that you enjoyed your stay here with Holiday Inn Diamond Bar!

10/10 Excellent

Aidyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from HIDB on 9 Oct 2023
Thank you for your stay here at Holiday Inn Diamond Bar!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel experience every time.
I love my time at holiday day inn I never have any issues staying here. My kids are always happy.
Stayed 1 night in Sep 2023
Response from HIDB on 4 Oct 2023
That is wonderful to hear, Ms. Diana! Our team at Holiday Inn Diamond Bar values our guest's feedback. We are glad that you and your kids enjoyed your stay here with us!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient, this place operates with simplicity in mind yet satisfies all customer’s base needs
Stayed 1 night in Oct 2023
Response from HIDB on 3 Oct 2023
It is our pleasure serving you, David. We look forward to your stay with again in the near future.

10/10 Excellent

Luqi

Stayed 1 night in Sep 2023
Response from HIDB on 22 Oct 2023
We really appreciate your support towards Holiday Inn Diamond Bar, Luqi. Looking forward to your return soon