The hotel was really good. It is located in a very quite place very close to the airport, a supermarket and a mall with a movie theater. My kids loved the swimming pools which included a wave pool and the kid a teen club. My kids think the club's staff were very fun. The restaurants had a big variety of foods. The only problems I saw is that sometimes they seem to have difficulties to accommodate big parties. Also, they need to improve their valet parking staff communication. Overall I would recommend it. You can tell the staff is always trying to be helpful.
Nice hotel and not as busy as others in diamanté. Breakfast was good but limited other options particularly for kids. Getting to the hotel is not ideal as there is are security checkpoints and very slow staff who don't care if they keep you waiting for ridiculous amounts of time. Very unusual that the hotel did not have a booklet in the room explaining any of its services or facilities or with any information on Acapulco thus left to figure out restaurant hours, pool times, internet on my own. Not sure how you order room service without a menu but front desk staff could only provide info on the spa. Beach was pretty empty, likely due to the armed guard kicking non guests off that part of the beach. Pools were nice but if you have mobility issues there are many stairs and it would not be a fun experience. Due to limited kids food choices, asked about recommendations from front desk only to be directed to another restaurant in another hotel that was closed at lunch - not helpful.
It's a nice but modest hotel. Small, but nice pool... parking available; great location (although no beach access); large but dated rooms with kitchen and noisy A/C. I guess this hotel would be great for people that will not remain there, but rather will go out to the beach, clubs, etc. It's not a "resort" in any way, but it's a nice, pleasant, very cheap hotel in Acapulco's newest and nicest area.
With its upmarket resorts, Diamente—or Diamond—lives up to its name. Beaches here tend to be less crowded than those on Acapulco Bay. Locals favor Revolcadero and Barra Vieja beach, where diners feast on grilled snapper and seafood prepared in beachside huts. Near the airport, water lilies bloom in the mangroves of Tres Palos Lagoon (Laguna de Tres Palos), a haven for egrets and flamingos.
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