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Reviews of The Manu Maharani

4 out of 5
The Manu Maharani
The Grassmere Estate, Malital, Nainital, Uttarakhand

Reviews

8.2

Very good

Rating 10 - Excellent. 11 out of 28 reviews" "
Rating 8 - Good. 9 out of 28 reviews" "
Rating 6 - Okay. 7 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Hemant

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Still the best hotel in Nainital,even if their charges are the same as Switzerland,the rooms are in dire need of renovation, the meals and dining are top class

8/10 Good

Amrita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Prashant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay at Manu Maharani Nainital
Awesome property! Superb staff!
Stayed 2 nights in Jun 2022

10/10 Excellent

Gaganpreet Singh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very welcoming. I had a very memorable honeymoon. Thank you hyatt team
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The rooms were not the picture shown on the booking. Particularly there were no patio's on any rooms. I wonder where they got the pics for the booking site (in this case Expedia). Bathrooms had mold. Avoid this place.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was good and comfortable
Stayed 3 nights in Feb 2021

8/10 Good

Shoaib

Travelled with family
Liked: Room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Room for improvement
To start with the positives the hotel is in a wonderful location overlooking the lake (with easy shuttle access to the centre of town) with exceptional food and a range of excellent spa treatments available. The biggest downside from our experience, however, was actually the service. It was clear the staff were proud to be working at the hotel and clearly there was a reputation behind the hotel (at least in India domestically) of this being one of the best hotels. However, across our stay we felt staff had an almost entitled attitude of “we know we are a good hotel and we don’t need to prove this to anyone”. One example- We asked for help organising a taxi to the train station upon check out at the reception desk, who disinterestedly directed us to a corner travel desk (only after interrupting me 3 times with the location of the shuttle stop before finally hearing me out and what I actually needed) , who then proceeded to grudgingly agree to help (and charge 3x the market price for a taxi). When I questioned the pricing this was reduced to 2x and the remaining gap justified as “hotel services”. The entire situation highlights how disinterested the staff seemed at providing the service their brand aspires to. The worst part is that the management have clearly lost mechanisms for guest feedback - I never got even an offer of feedback form and when I replied “not great” to the question of how my stay was at check-out, there was not even a follow-up question to find out why
Stayed 1 night in Nov 2019

8/10 Good

Malika

Liked: Staff & service, room comfort
WiFi’
Food and service was good however for wifi has an issue due to nainital having a WiFi issupp
Stayed 4 nights in Jun 2019

8/10 Good

Trevor

Liked: Cleanliness, property conditions & facilities
Good Quality Hotel but a Little Isolated
Good quality hotel with friendly staff and marvellous views of Nainital Lake. Standard of food is excellent although the variety is a bit restricted if you’re on a lengthy stay. Only downside is the limited communal areas and no cafe/bar. Also having to renew WiFi every 12 hours is a bit of a nuisance.
Stayed 7 nights in Apr 2019
Response from Naresh Gupta on 17 Apr 2019
Dear Guest, It was indeed a pleasure to host you at The Manu Maharani, Nainital and thank you for taking the time to share your ratings with us. I am pleased that you enjoyed your stay with us. It is wonderful to hear that you found our colleague to be efficient and that you were particularly impressed with the ambience, food and overall services. Please be informed that we have 04 outlets named Panorama, Viceroy, Gardenia and Cakewalk which is operational as per their routine schedules, however, In-room dining is operational 24*7 to cater the food & beverage needs for all our guests. Rest assured that your comments are important to us and we will look at ways to improve our product. Please feel free to contact me directly at gm@themanumaharani.com if you have any further suggestions of improvement that could have perhaps helped you score us better. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naresh Gupta General Manager

10/10 Excellent

Navneet Singh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Nainital
Highly recommended to stay in Nainital, Really great staff with great service
Stayed 2 nights in Jun 2018
Response from Umesh Kaushal on 27 Jun 2018
Dear Guest Thank you for choosing our hotel for your stay at Nainital. We are delighted to have a positive feedback from our guests which gives inspiration to serve our guests in a better way. We look forward for your visit with us in coming future. Best Regards

6/10 Okay

ssray

Disliked: Staff & service
here only one hotel for 5 star o it is monopoly
breakfast is good. staff always looking tips i have premier bed room but got downstair nesty smell from bathroom always comming food is very costly and buffet is really costly as food price
Stayed 2 nights in May 2018
Response from Umesh Kaushal on 25 May 2018
Dear Mr. Ray, We are in receipt of your review on this platform, We are pleased to note that you loved our Breakfast. Team at Manu Maharani always try & create the memorable holidays for each guest stays with us & they carry a great experience from Nainital. However we apologize for the points mentioned & we will certainly do the need full as soon as possible. We thank you once again for your great review & looking forward to welcoming you back at Manu Maharani Nainital on your next trip.

8/10 Good

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view of the Lake
Location is excellent with good view
Response from Umesh Kaushal on 29 May 2018
Thank you for the review and we look forward to welcome you again at The Manu Maharani, Nainital.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauty
Excellent location. Beautiful setting on the side of the lake.
Response from Umesh Kaushal on 20 Apr 2018
Hi, We are in receipt of your wonderful review on this platform, We are pleased to note that you loved our hotel & our services. Team at Manu Maharani always try & create the memorable holidays for each guest stays with us & they carry a great experience from Nainital. We thank you once again for your great review & looking forward to welcoming you back at Manu Maharani Nainital on your next trip. Thanks & Regards

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Dear Arjun, We are absolutely delighted to see your feedback about our hotel. We are pleased to note that your experience was great & we lived up to your expectation. We always strive to create wonderful holidays to all our guest with smile & style. I take the liberty to share your wonderful feedback to my team & i am sure they will be thrilled to see your review. Thank you very much for taking time & sharing your review. We will look forward to welcoming you back at Manu Maharani Nainital on your next trip. Thanks & Regards Umesh Kaushal

6/10 Okay

gulab

Liked: Staff & service, property conditions & facilities
Dear Gulab, We thank you for your feedback. Your feedback enables us to continue our endeavor to delight our guests and strive towards overall excellence. We look forward to an opportunity to welcome you back to The Manu Maharani very soon, and please continue writing to us. Thanks & Regards Umesh Kaushal

10/10 Excellent

Paramdeep , chandigarh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.very close to nanital
We had a very good experience.hotel provides free pick n drop facility to the maal road. Food was excellent.they upgraded our room without any charge.the only draw back was they don't offer free sauna/steem Bath as other five stars offer.

10/10 Excellent

Intech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Great
Great experience with such a great property They allow early check in around 9 Am and hotel staff was too good food was also very good i.e breakfast or Dinner differently will come again in the future.

8/10 Good

JLucky, Columbia, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
One of the good resorts in Naninital. Not over the top luxury but good enough place, with good views and spacious suites.

8/10 Good

Verified traveller

Liked: Staff & service
Overall good experience. Staff are quite friendly and helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pratik

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hospitality
Great service, Staff quickly realized that mom wouldn't be able to take the flight of stairs up and down and upgraded from Deluxe Category to the Suite Room that are accessible through lifts. We were very well looked after with regards to basic requirements like amenities/toiletries, help with cab for sightseeing and breakfast. Room service was great, keep up the good work. Breakfast was average, can do a better with the taste and spread especially the south indian (idli/dosa) stuff. Paranthas were good. Great hospitality overall.

6/10 Okay

ANIL, Gurgaon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Costliest but not worth
We went there on 8th Jan, room & lobby temp. Was maintained too warm that we were unable to feel freshness of Nainital climate....surprisingly even after spending more than 10K for 1 night, Hotel expect guests to pay for Bonfire if u ask for it...overall it's not worth...

10/10 Excellent

bharat, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stay was good but hotel should start serving masala tea in morning in room

6/10 Okay

LH, Australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel but room was very cold
The staff were pleasant and wanted to please. I was surprised with the standard room considering I paid top dollar for a room. The room was cold, dark and had no view. The hotel could have provided a room on the southern side (sunny side) as most of the rooms were unoccupied. Or perhaps it was Expedia's fault. I always seem to end up with crappy rooms lately whenever I book with Expedia.

10/10 Excellent

Akhil, Kaithal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up to Manu Maharani
It was indeed one of the most comfortable and memorable stay in recent times.The amenities and staff were excellent in overall.

6/10 Okay

Rohit Rai, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities
Good property but.......
Positive - Good buffet breakfast which was part of the package - nice clean room negative - the fridge was not working, and worst our picture window was facing car parking and drivers - we felt we were on the road. Also food pricing is v expensive. the TT racquets were terrible. Poor quality of towels

10/10 Excellent

SUNNY, DELHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL IN TOWN
DECENT HOTEL ONE OF THE OLDEST AND THE BEST GOOD FOOD COURTEOUS STAFF WONDERFUL EXPERIENCE