5/5 Excellent
Kelsey
25 Apr 2022
Pros: The huts over the water are so beautiful. You can snorkel right off them. The island walks to the restaurants are hot but it's nice to get some exercise and walk the island :) the food was GOOD! So they must have adjusted after peoples reviews. I thought it was great and I've stayed at A LOT of 5 star resorts. The restaurant and house cleaning staff are amazing! so fun and friendly( I even became friends with one, Ernie. She was absolutely wonderful and I think management should promote her to customer relations, management or an Ambassador!! truly ) The Whaleshark snorkelling was Well worth it. You also have lunch at a little private island. The cheese and wine pairing was wonderful with the sommelier. The spa was the BEST massage and facial I have EVER gotten in my life. The float plane was lovely coming in and out. No issues there -- overall, it's a great place. I would recommend it and would stay again!
Cons: It is true the ambassador's are definitely 'tired' and just only message you when you ask for something. There's no enthusiasm or texting you being like " what do YOU want to do today! " Trying to make it special. It is what it is. If only they switched the restaurant staff to be ambassadors ! Just don't go there expecting that. But it is still nice they have the ability to even text someone with things you need or questions at any time anyway. Most resorts don't even have that.
Stayed 4 nights in Apr 2022