NOT 4 star at all
Posted 12-Apr-2016 on Hotels
On this hotels website the Rooms are quoted as 4 star luxurious!
The room was very small, bedding was cotton with ripped edges, pillows flat or solid!, duvet too small for the bed. Headboard totally covered in thick dust, husband has a sore throat and cough now.
The bathroom was tiny, the plug in the sink was loose, it has become detached from the sink.
Loose wires on bathroom heater, all electrical points last test 2008!!
Curtains at window on metal pole, away from window, so at 06.30 the light streamed through the room.
The cleaners cupboard next door to our room so noise from there at 07.00hrs.
The sound proofing in the rooms is very poor, you can hear a conversation from below and next room.
We were 2 floors up directly above bar, on the second night there was a function, the music was terrible, on speaking to reception the on duty managers reply was ' you booked through Expedia, the music will continue as it is until midnight'!
When I spoke to the manager about the faults his reply was ' it depends how you consider luxurious', if you had of booked through hotel directly we would've been able to help you, but you have booked through a 3rd company, which I would never recommend'.... I told him that a lot of the hotels custom must come through 3rd parties, so that is a poor statement....
The hotel manager was disinterested in our comments and there was no apology regarding anything.... Very poor indeed, certainly does not warrant 4 star!!