Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
66% of guests recommend
3.8 Room cleanliness
4.2 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from g

Lovely looking hotel and well sotuated

Posted 24-Jul-2016
Lovely hotel building. Excellent facilities but the standard rooms look tired. I had problems with my tv which didn't work because j was told the arial on wrong side building took 2 days yo fort this and curtains coming off the rail and weren't able to be fixed at ends or close in middle, staff very polite but seemed short of staff
3out of 5
by A verified traveller

N

Posted 23-Jun-2016
Needs an overall refurbishment. Nothing of any significance has been done to the hotel since I first stayed there 42 years ago. The culinary standards however have remained high.
4out of 5
by A verified traveller

Nice Hotel with a good location

Posted 03-May-2016
Pros: Gardens, location, restaurant and breakfast.
Cons: Need a new sauna.
I stay for 2 nights in this Hotel in room no.137. The staff were very kind and helpful . Room was clean but small. Room has no iron as usually a 4*Hotel has. Shower in the bathroom was fixed to the wall at a certain height, without the possibility of being used by someone taller.Great gardens .
5out of 5
by A verified traveller

Great hotel

Posted 20-Mar-2016 on Hotels
excellent staff and great value
1out of 5
by A verified traveller

Avoid!

Posted 15-Mar-2016 on Hotels
We had a dreadful room [146] in this really run down hotel. Bed had springs nearly poking through the mattress; there was an awful smell of fried fish, decor was '1970s' awful and in a dreadful state of repair - chipped woodwork, badly painted walls and fraying carpets. Such a shame; all we wanted was a nice place to return to after the theatre, and this was one of the most uncomfortable nights of our lives! There was even a lack of sockets in the room - just one which was being used by the fan heater! The reception rang us when our cab arrived, but apart from ringing, the phone then didn't work either! Faded and run down and needing a lot of money and attention to make this even vaguely a 'Palace'!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Feb-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Feb-2016 on Hotels
2out of 5
by A verified traveller from Welwyn Garden City

Traditional hotel in need of upgrade

Posted 26-Feb-2016
Pros: The standard and quantity of breakfast produce available.
Cons: Bedroom facilities; radio was of poor quality. Better means of checking rooms clearly need to be put in place.
Location: I was only there for one night, so can't comment.
I paid a very reasonable rate, but frankly the bedroom was below standard. Specifically the bedroom mattress had blown. It was like sleeping on springs, and one of the worst night's sleep that I've ever experienced. The shower head also kept dropping, so that it needed to be held, if one was having a shower. I went for a soak in the bath, but it wasn't a comfortable bath.The breakfast was excellent, although a brand of decent ground coffee would have been more acceptable. Staff were courteous, although when buying drinks in the bar, the barman stated that there were no crisps available.
2out of 5
by A verified traveller

Posted 24-Feb-2016 on Hotels
The decor of the room was dated. There was mould/damp in the cupboards and I did not feel comfortable hanging out any of my families clothes in them. There was rust/damp around the plug socket behind the television, which I used for the kettle. The carpets did not look or feel clean, and the carpet gripers were showing in the main room. There were electric heaters left in the rooms which made the room look untidy. The bed linen was dated. The covers looked dirty and the woollen blankets were not appealing at all. The Temperature of the rooms was unbearably hot. The hot water in main room had to be run for a long while before you could actually get any hot water to wash your hands or have a shower, and in the twin room bathroom only the cold water tap worked. We tried to use the indoor pool also, but unfortunately the temperature of the pool was too cold, especially for the children so we were in the water for less than half an hour! The changing rooms and facilities were mouldy and grimy and the lockers were rusty and old and did not lock.
4out of 5
by Abdelhamid

This traveller left a rating score only Posted 21-Jan-2016 on Hotels