Ratings based on 127 Verified Reviews

3.6 out of 5
64% of guests recommend
3.7 Room cleanliness
4.1 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveller from north devon

Nice hotel.....

Posted 06-Mar-2017
Pros: Nice clean room and friendly staff.
Cons: Rooms will need up dating soon.... hotel nice but looks a bit tired.
Location: Lots to do in Torquay and surrounding areas.
Stayed here for the weekend, the room was really clean and the staff were very friendly and accommodating, we wanted to change rooms as the original one we were booked in was overlooking the back of the hotel and the gererators were very noisy, the receptionist gave us another room immediately. Breakfast was good and plenty of it. It was slightly out of town but overall I would recommend a stay here.
3 out of 5
by A verified traveller from London

Posted 12-Feb-2017
Cons: Needs renovating urgently.
Location: A cab, bus ride away from the town and station.
REception staff very helpful. Room was adequate but tired and needs to be renovated. TV did not work but staff helped with this. Trouble getting the bath to work but again got help with this. I am vegetarian and not much that I could eat on the bar menu. Hotel was quite a way from the town and the theatre that I was visiting. Breakfast was lovely and the chef made me a very nice omelette. Overall a nice overnight stay but would have loved a bit more comfort.
4 out of 5
by A verified traveller

1 night stay

Posted 19-Nov-2016 on Hotels
One night stay , room ok but in need of refurbishment. Also cold at night. Taps for shower/bath need replacing. Evening meal was ok but felt I was rushed
4 out of 5
for Everyone
by A verified traveller from Suffolk

Nice hotel, friendly helpful staff

Posted 02-Nov-2016
Pros: Location & staff. The breakfast was nice
Cons: It needs some updating. Duvets instead of blankets on the beds. Wi-Fi would be helpful
Location: Fantastic location with loads to do.
Nice hotel, quite old fashioned but fantastic location. Clean & friendly, enjoyed the swimming pool and playing tennis indoors.
3 out of 5
by A verified traveller

Would return

Posted 29-Oct-2016 on Hotels
Mattress was awful but replaced very quick, food brilliant. Location very good
1 out of 5
by A verified traveller from D

Very bad hotel

Posted 06-Oct-2016
Pros: Nothing
Cons: Decor , no wifi,no suitable for business travellers.
No wifi , very old dated decor,small and dated room. Very small and dark bathroom.
3 out of 5
for Everyone
by A verified traveller

Has a good selection of multiple facilities

Posted 15-Sep-2016 on Ebookers
Overall this hotel is beginning to look tired! TV in bedroom doesn't work. Buffet breakfast is sometimes cool and bacon is hard to eat.
1 out of 5
by A verified traveller from Cardiff


Posted 12-Sep-2016 on Hotels
The entrance hall is quite spectacular but that is the only good bit about this hotel. The whole hotel including the room is completely original back to when it was built, no upgrade of anything including such things as the mattress (which is the most horrible old lump of jump I've ever slept on with every spring sticking into you) no wifi what so ever ,as it was a business trip this was very poor. The shower didn't work, the cold basically turned half a turn and the hot would go on full blast therefore you can either have a scaldering back burner or it's a very minimal dribble. The room was practically on top of the main road which was extremely noises the majority of the night. At around 9 o clock a mass of bass and overly loud music started pumping, when I phone the reception I was told there was a party happening practically under my room until 12 o'clock ! No mention prior to the visit, obviously to late at this point to change rooms as all my belonging were hung up and I was trying to rest ready for work the next morning. Shocking tv in the room, the only feature from this side of the last 50 years. Was told online that the hotel was only 18 miles to my Sunday event destination however when leaving in the morning I was surprised to find in fact it was 50 odd miles ago and took almost an hour! Overall the worst place I've ever stayed and will definitely not be going anywhere near.
2 out of 5
by A verified traveller from Sussex

Posted 12-Sep-2016 on Ebookers
We were hoping to stay in Exeter but there was no availability so we decided to try Torquay having read so much about it over the years. The pictures on the website looked great but arriving at the rear of the Hotel was an immediate disappointment. It was scruffy in desperate need of some updating. This continued inside at the reception and again in our room. This Hotel needs a serious make over to bring it up to the expectation an average traveller requires nowadays. The staff were friendly and when we asked to be moved because of the disco they duly obliged. We would not return to this Hotel which is reminiscent of the 1970's.
2 out of 5
by A verified traveller from London

Close to Torquay city and coast

Posted 03-Sep-2016
Pros: location
Cons: everything
Location: Good spot to explore Devon and even plan Cornwall day-trips.
The best thing about the hotel is the location and the garden. Also quite OK buffet breakfast. Staff seem uninspired and some even rude. no minibar, no internet and no proper room service. Hotel desperately needs a facelift.