Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
84% of guests recommend
3.8 Room cleanliness
4.3 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Gloucester

Stuck in the 70's

Posted 27-Jul-2015
Pros: The breakfast room, the staff and the quality of breakfast.
Cons: Cleanliness of room, quality of room, furnishings in the room and the attitude of the evening receptionist who clearly didn't want to be there
There are so many things wrong with this hotel. The taxi driver told me the hotel are trying to raise funds to support a restoration program, this cannot be soon enough. Our first room was awful, the second not much better. The covers on the beds were stained, as was the carpet, no shower head just a pipe and the general cleanliness was poor. The breakfast was a different experience, the staff keen to help and the food of good quality.
2 out of 5
by A verified traveller from Manchester

Disappointing

Posted 02-Jul-2015
Pros: the staff
Cons: All the above
1. I requested an early wake up call, which I didn't receive. 2. The meal I ate during the evening prior was over charged. 3. A newspaper was outside my door which I didn't order. I had to confirm my taxi was booked to ensure my onward journey, which fortunately did arrive.
2 out of 5
Recommended
for Business Travellers
by colin from Mansfield

Not the best Hotel

Posted 21-May-2015 on Hotels
When I arrived at the Hotel at 21:45 there was one booking in card which was not related to my booking. The receptionist was a little confused about my booking and why there was no booking in card already prepared. I booked a Single Room which was really dated looking, the radio and light controls were built in about 8 inches above the pillows from a wooden frame which no doubt I am not the only person to have banged their heads on it. The TV is a 15" portable CRT with very fuzzy limited channels. The shower was broken, the head pointing in towards the back wall and the holder could not be adjusted. This was causing the water to go onto the bathroom floor. When using the toilet, you share the space with the towel rail. Very disappointed and will not be stopping here again.
5 out of 5
Recommended
for Couples
by A verified traveller

Enjoyable stay.

Posted 24-Feb-2015 on Hotels
Had a nice relaxing stay at the palace. As expected when booking, rooms a little tired but clean and comfortable. Small fuzzy TV in room with hardly any chanel choice but unless you like to stay in your room and watch TV then this isn't an issue. Hotel staff friendly and helpful. Dining room and breakfast was amazing. If you fancy a taste of how things were in the 20s than you will appreciate this Hotel. Great budget price, would stay here again without doubt.
3 out of 5
Recommended
for Personal Event
by Amanda from torquay

Not paying enough attention to the core product

Posted 22-Jan-2015 on Hotels
Stayed here while having my bathroom refitted at home. The hotel is very dated. While the public areas are better maintained, unfortunately, my room was very shabby. Not a four star standard at all. Very old-fashioned, an ancient looking kettle which was heavily scratched, single glazed windows which rattled all night, a large stain on the bathroom ceiling, old style mixer shower, shower curtain, cobwebs, no vanity unit, scratchy old blanket and 'granny style' bedspread.. Generally in great need of a refurb! Now staying at the Travelodge which is surprisingly much better (the bedroom), clean, fresh and modern. The Palace is focusing too much on conferencing, and not paying enough attention to their core product (the rooms). The breakfast was very good though, although it's not served until 7.30, which wasn't convenient for me as the first morning I had to go out at 7.30 and the second morning at 8am.
5 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 22-Dec-2014 on Hotels
4 out of 5
Recommended
for Couples
by A verified traveller

Grand Old hotel

Posted 16-Dec-2014 on Hotels
Hotel was exactly as descibed on trip advisor. Rooms were dated but hotel still had a grandier about it. Breakfast was excellent, staff friendly, service in the restaurant was very good. Grounds/Gardens were were very good. Would definatley stay again
4 out of 5
Recommended
for Personal Event
by Paul from Highbridge, somerset

Good value for money

Posted 16-Dec-2014 on Hotels
Hotel was lovely, breakfast very generous & enjoyable. I had a single room with a portable heater which was adequate for my needs. My only issue was the hot water was not very efficient, it too ages to run and was not very hot. A minor fault. Overall it was very good value for money & I would definitely stay again
4 out of 5
Recommended
for Everyone
by A verified traveller from Plymouth

Classy looking hotel

Posted 08-Dec-2014
Pros: See above
Cons: The decor , bedding in bedrooms.
Location: Spent both days shopping in Torquay which I very much enjoyed.
We booked your hotel for my wife's 66th birthday and was very impressed by the look of the hotel, the friendly ness of the cleaning staff, the professionalism of the receptionists etc. The swimming pool was very nice, but we really liked the table tennis being available. We ate in the beautiful restaurant with crisp white well laid tables. The breakfast was the best choice and taste ever. The only downside was that although we had a half price offer on our room it felt Shabby, the bedspread and blankets were very old and dated. The wardrobe door would not shut and the foot bar was broken under the dressing table. The television was ancient with interference on all channels. Shame really as everything else was top marks.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Business Trip

Posted 17-Oct-2014 on Hotels
Stayed at the hotel for 1 night on business recently. The hotel is situated on top of a steep hill which is a mile to the marina part of Torquay. The staff were ok, I got the impression because the hotel is called palace, they actually think they work in a palace, the way they are dressed & the way they act, a lot more formal than other hotels I have stayed in. The hotel is old & in need of modernisation. Wifi only works on the ground floor in public areas, mobile phone signal is real poor, I have a Vodafone & EE phones both didn't work there. Room was ok, bed comfy, breakfast was nice.