Ratings based on 120 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
65% of guests recommend
3.7 Room cleanliness
4.2 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Suffolk

Nice hotel, friendly helpful staff

Posted 02-Nov-2016
Pros: Location & staff. The breakfast was nice
Cons: It needs some updating. Duvets instead of blankets on the beds. Wi-Fi would be helpful
Location: Fantastic location with loads to do.
Nice hotel, quite old fashioned but fantastic location. Clean & friendly, enjoyed the swimming pool and playing tennis indoors.
1out of 5
by A verified traveller from D

Very bad hotel

Posted 06-Oct-2016
Pros: Nothing
Cons: Decor , no wifi,no suitable for business travellers.
No wifi , very old dated decor,small and dated room. Very small and dark bathroom.
2out of 5
by A verified traveller from London

Close to Torquay city and coast

Posted 03-Sep-2016
Pros: location
Cons: everything
Location: Good spot to explore Devon and even plan Cornwall day-trips.
The best thing about the hotel is the location and the garden. Also quite OK buffet breakfast. Staff seem uninspired and some even rude. no minibar, no internet and no proper room service. Hotel desperately needs a facelift.
3out of 5
by A verified traveller from hampshire

Hotel 3 star but staff 5 star

Posted 22-Aug-2016 on Ebookers
Pros: Friendly welcoming staff
Cons: Hotel could do with up-dating and made to look brighter, it was all quite dark.
We only stayed one night and had we been staying longer we would have preferred a different room. We requested top floor which we got but overlooking garages, road and awful noisy air conditioning unit below but given the room had no air con it was probably the kitchens? The staff were fantastic from Nick on reception to the guys in the bar and the staff at breakfast the next day. Breakfast was choice of continental and full English but also freshly cooked from the kitchen. We had poached haddock and poached egg which was faultless and included in the room rate. Though the hotel could certainly do with some re-furnishing the friendly attentive staff actually made our stay.
4out of 5
by Scott from Winchester

Great place to stay

Posted 19-Aug-2016 on Hotels
Great place Food was excellent and enjoyed the guest appearance from a young fox on the terrace Would defiantly stay again
3out of 5
by Stewart from Bideford

An 'OK' stay

Posted 19-Aug-2016 on Hotels
Very big hotel, room was very disappointing for a hotel that considers itself up market. Wall paper peeling off the wall. The toilet in the en suite was in a very awkward position. When you say down you would burn your arm on the heated towel rail. Around the toilet basin was very dirty too. Staff on the check in desk and the bar were very good and helpful.
5out of 5
by mark

This traveller left a rating score only Posted 06-Aug-2016 on Hotels
4out of 5
by A verified traveller from Lancaster UK

A step back in time

Posted 03-Aug-2016
Cons: The wifi availability could be improved as could access for those less able to access the gardens and facilities due to disability.
The Palace is a wonderful venue. The facilities,although a little tired, are very good indeed. The staff are fabulous, always helpful, smiling and good at their jobs. The breakfasts are very nice too and the service is polite, friendly and helpful. The gardens and garden staff are lovely. It was a pleasure to stay at the Palace Hotel. A few drawbacks may be... the steps in the hotel for disabled guests, very little wifi ( some say that is a good thing!) and the distance from the centre of Torquay.. but these are minor issues. The hotel itself was wonderful. I thoroughly enjoyed the experience of a hotel which gives the feeling of the days when service and facilities were seen as a priority!
4out of 5
by A verified traveller from g

Lovely looking hotel and well sotuated

Posted 24-Jul-2016
Lovely hotel building. Excellent facilities but the standard rooms look tired. I had problems with my tv which didn't work because j was told the arial on wrong side building took 2 days yo fort this and curtains coming off the rail and weren't able to be fixed at ends or close in middle, staff very polite but seemed short of staff
4out of 5
by James from london

Dated but pleasant.

Posted 18-Jul-2016 on Hotels
Hotel is in need of updating. My gf visited 22 years ago and says it's almost exactly the same as when she was last there. It's very characterful though and easy to embrace it. The facilities are good - 2 pools, tennis courts, golf and beautiful garden views. No wifi anywhere except the ground floor?? No safe or minibar in the room in a 4* hotel?? Newspaper wasn't complimentary. Breakfast is nice. Decent selection and a nice breakfast room.