Ratings based on 676 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Bath, England

Good location looking over Torbay

Posted 16-May-2017
Pros: Although it is quite big it had a friendly feel to it.
Cons: The breakfast buffet was fine but the plates were not very warm
Location: Easy to find with adequate parking. There are several excellent restaurants within walking distance and a great wine bar.
We booked this hotel because of its location in Torquay and particularly for the indoor swimming pool and jacuzzi. The views were excellent and there were some excellent restaurants nearby but unfortunately the indoor pool facilities were out of action when we arrived. We expressed our disappointment to the hotel - the duty manager was very understanding and gave us fair compensation. We were shown the work being done to the pool area and we look forward to using these facilities on a future visit.
5 out of 5
Recommended
for Everyone
by A verified traveller from berks

nice hotel near to the town and the zoo

Posted 11-May-2017
Pros: location staff breakfast
Cons: maybe some painting . but think this is in hand
Location: location is good the zoo shops harbour
very good i will definitely go back room was good staff were very nice
4 out of 5
Recommended
for Everyone
by A verified traveller from Wiltshire

Lovely hotel, lovely views of the bay.

Posted 11-May-2017
Pros: The best of what I experienced was the pool and the breakfast. Also good parking.
Location: Location is good and close to many lovely places to visit, you need to have transport to go very far if walking very far is a problem.
Hotel has excellent facilities catering for all the family. Best breakfast I have experienced at a hotel with all the choice you could wish for and lovely views of the bay from the restaurant. Good indoor pool plus one outside for the children.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel Review

Posted 09-May-2017
Pros: Location, charm and ambience
Cons: I booked through Expedia and stated requirement for a sea view. On arrival this had not been relayed and I was subsequently charged £10.00 in addition
Location: Location as stated is superb, close to all amenities in Torquay. I only stayed for one night and in a conference next day, so could not comment.
A splendid hotel, combining old world charm with modern convenience and facilities. Located in a wonderful elevated position overlooking the bay, having terrific sea views from the bedroom and dining room. Staff both helpful, attentive to needs and generally friendly and welcoming. Food menu in the evening offered good choice and at a very reasonable price for the 3 course set menu at £25.00. Leisure facilities excellent and massage was very good (although a friendlier initial greeting by the masseuse would have been welcome). Breakfast offered a good choice of cooked and continental dishes; however, the buffet was unappetising and mainly swimming in grease. (the scrambled eggs had a stale and poor taste).
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel no complaints

Posted 06-May-2017
We had a nice stay and would go there again Checking out was slow
5 out of 5
Recommended
for Everyone
by A verified traveller from bristol

Nice hotel and best Seaview.

Posted 02-May-2017
We been there twice and loved it. We got the best room and the sea view it's just unbelievable. Lovely breakfast with sea views. And staff very nice and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Essex coast

Quiet old hotel with fantastic views.

Posted 23-Apr-2017
Pros: Sea views from room . Plenty of space.Impressive reception area,staircases and lounges. The hotel was quiet and relaxing. Food was good
Cons: Double glazed units failed in our room obscuring the view Peeling paint,loose masonary and water stains around the hotel. Some staff not that friendly
Location: Plenty good restuarants and bars in the town within walking distance. fishing and boat trips from harbour Plenty shopping in town. Good walks
Stayed for two nights in this impressive old hotel..Rooms on the front have wonderful views over Torquay bay. Food was good. Some staff not so friendly.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel

Posted 18-Apr-2017
Pros: The Food
Cons: The decor is dated and good do with brightening up.
Location: Good location with a view of the bay from the bar and restaurant and within in easy reach of the ferry services
This hotel has excellent food..The restaurant service is very good. We were in a standard room which was comfortable.on the negative side our room had no thermostat control and our bathroom had a slight water leak from the ceiling which was promptly attended too.
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Outdated Hotel which needs urgent TLC

Posted 17-Apr-2017
Booked a double room through Expedia and found a small outdated room which is worse than a travel lodge. Paid extra £40 a night on top of the double room booking bring the total cost to approx £140 which was worth to get out of the claustrophobic room and have a bit of space and balcony but still the room was outdated with not even a fridge. I heard the hotel is going to get a renovation soon which is a must needed TLC for a good establishment. Staff and location is excellent and only reason which wins a 3 star ( and reason for marking will recommend) After the charges you are also expected to pay £7 per night for parking which is designed really badly and also need a good look as there is so much potential. For the price range this hotel standards needs to raise the bar a lot. Food was ok but you are better off walking down to get better choice and variety.
2 out of 5
by A verified traveller from B

room not clean

Posted 07-Apr-2017
I had a very bad experience room not clean no towels no toiletries shower not working in the bed lot of itching I don't no what was in Bed could not sleep all night at the reception they were very nice staff at breakfast were very rude sorry I a can not say much more the only I can say is train your staff to be very helpful to the guests and help them as some of them are disabled they can walk about so they need help. I hope you understand what I mean.