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Friendly and accommodating staff, quirky and stylish hotel and bar, slightly off the main drag but just a short walk to shops and restaurants. Would happily recommend a stay at this hotel.
Fantastic staff and service. Rooms much better equipped and nicer furnishings than larger Exeter Hotels, well stocked mini bar and snacks in the room, even had a sky box! Evening meal was fantastic, cooked breakfast cooked fresh and very god quality. Will definitely be our regular Exeter Hotel from now on - can not believe we have not discovered it sooner!
Chey
Stayed 1 night in Nov 2023
Response from Andy Phillips on 22 Nov 2023
Dear Chey, Thank you for your fantastic review! We're thrilled to hear you enjoyed our staff, well-equipped rooms, and delicious meals. We appreciate your kind words and are honored to be your regular Exeter hotel. Looking forward to welcoming you back soon!RegardsRichard Vilchez
Excellent hotel, especially for the price. Room had everything it should. Attractively decorated - bit worn, but very tasteful. Very comfortable bed. Friendly, efficient staff. Nice pub. Excellent restaurant. Great location, close to centre of Exeter.
Richard
Stayed 1 night in Oct 2023
Response from Andy Phillips on 13 Nov 2023
Hi Richard, Thank you for your wonderful review! We're delighted to hear you found our hotel excellent, especially considering the price. It's great that your room had everything you needed, was attractively decorated, and had a very comfortable bed. We appreciate your compliments on our friendly and efficient staff, as well as the nice pub and excellent restaurant. Our central location in Exeter adds to the overall appeal. We look forward to welcoming you back for another enjoyable stay!RegardsRichard Vilchez
One of the best Boutique hotels that I have ever stayed in. The room was tastefully furnished, whilst the food in the restaurant was of a very high quality. However, the thing that really stood out was the personal touch. The staff refer to guests by their name and will take the time to discuss how you are enjoying your stay. The complimentary port and flapjacks just add to the good will they generate.
Myles
Stayed 2 nights in Oct 2023
Response from Andy Phillips on 13 Nov 2023
Hi Myles, Thank you for sharing your positive experience! We're thrilled you enjoyed our tastefully furnished rooms, high-quality restaurant, and personalized service from our staff. The complimentary port and flapjacks were our pleasure. We look forward to welcoming you back for another exceptional stay. Your feedback is valuable to us!Kindest regardsRichard
Dear Paul, Thank you for taking the time to share your experience. We're delighted to hear that you found our reception quite pleasant and enjoyed the peaceful atmosphere. Your 5/5 rating is greatly appreciated.We look forward to serving you again during your next visit.'Best RegardsRichard
Check in was easy.
Room nice and comfortable
Free port and flapjack was lush
Only half a roll of toilet paper and no extra so had to ask for more.
Got in the shower to find the shower gel empty 🙄...
Air con only lasted so long before an alarm went off so couldn't use it when we went to bed, the night was unusually hot so this probably isn't usually a problem.
We would stay again
Excellent refurbished pub hotel, good location, comfortable rooms with good ac and our room had a propper full size bath tub. huge outdoor patio area and nice pub.
Glass of port and a flapjack on arrival in the room, great start and best welcome gift i have recieved in a hotel 🙂.
The only issue being dinner is advertised as served till 9.30pm on the menu in the room but at 8.58pm we were told the kitchen is closed. Not a big deal as plenty of places nearby but annoying and lost sales for the business.
Lovely room with special touches. Really friendly staff and a great meal too!
Alice
Stayed 1 night in Aug 2023
Response from Andy Phillips on 26 Aug 2023
Hello Alice,I am so pleased that you enjoyed your stay and thank you for the lovely review. We look forward to welcoming you back soon.Kind regardsAndy
Great food and atmosphere in the restaurant. Great location. Richard at the front desk was very helpful, especially when my partner was unwell. Highly recommend.
Debbie
Stayed 2 nights in Aug 2023
Response from Andy Phillips on 13 Aug 2023
Hello Debbie,I’m so glad that Richard looked after your partner and was awesome. I will let him know about your kind words. I will also let the chefs know about the lovely words on the food.We hope to see you soon.Kind regardsAndy & Team City Gate
10/10 Excellent
Johanna
9 Aug 2023
Johanna
Stayed 1 night in Aug 2023
8/10 Good
Joe
5 Aug 2023
Liked: Staff & service, room comfort
The decor is very well done and I found the bed to be extremely comfortable. The bathroom is very spacious and well presented. The only negative points I have about the room 5 is the seal round the shower screen is leaking. Meaning water pours onto the floor and has lead to mould and a damp smell in the corner of the room.
Joe
Stayed 1 night in Aug 2023
8/10 Good
Amy
28 Jul 2023
Liked: Staff & service
Amy
Stayed 2 nights in Jul 2023
8/10 Good
Alison
21 Jul 2023
Alison
Stayed 1 night in Jul 2023
Response from Andy Phillips on 13 Aug 2023
Hello Alison,Thank you for the 4 star rating!See you soon.Kind regardsTeam City Gate
Gorgeous rooms with a real touch of personality. The location was perfect and there’s a NCP car park right next door. The staff were really lovely too.
The courtyard is a lovely place to sit out and have a drink and the food is brilliant too.
Lovely touch with complimentary port and flapjacks. Definitely recommend this hotel.
Richard
Stayed 1 night in Jul 2023
4/10 Poor
Ruby
2 Jul 2023
Disliked: Property conditions & facilities
Ruby
Stayed 1 night in Jul 2023
4/10 Poor
Nicholas
1 Jul 2023
Liked: Cleanliness, room comfort
Disliked: Staff & service
Exeter never again
Receptionist was poor on check in. Beer and food was overpriced. Room was clean and nice but an early wake up by a brewery delivery truck right outside the bedroom was unexpected and not a place myself or my wife would recommend to anyone.
I picked this hotel because I knew it was in a great location and the price was very competative. I have to say the room was great. Very comfy bed, lovely bathroom and air conditioned as well. The staff were friendly and it felt quite safe travelling as a single woman. The only downside was a weird tasting drink from the mini bar that was either past the sell by date or else the fridge wasn't cold enough. But everything else was great and I'd definitely go back.
When we went to check in the computer system wasn't working.
Of course these things happen, however an invitation to take a seat an offer of a complimentary drink whilst it rebooted would've made all the difference... plus clear directions to the room.. none of which were forthcoming.
Shame, cos the bed itself was really comfy and the room had nice decor.