Bar (on property)

Reviews of The City Gate Hotel

4 out of 5
The City Gate Hotel
Iron Bridge, Lower North Street, Exeter, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 204 out of 399 reviews" "
Rating 8 - Good. 136 out of 399 reviews" "
Rating 6 - Okay. 37 out of 399 reviews" "
Rating 4 - Poor. 15 out of 399 reviews" "
Rating 2 - Terrible. 7 out of 399 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shobna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff, quirky and stylish hotel and bar, slightly off the main drag but just a short walk to shops and restaurants. Would happily recommend a stay at this hotel.
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and perfect for a short city break.
Stayed 1 night in Mar 2024

8/10 Good

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Perfect location for shopping and the hotel served an amazing roast dinner.
Stayed 1 night in Feb 2024
Response from Andy Phillips on 23 Feb 2024
Good evening Cheryl, thank you to spare a minute to let us know how your experience was.Looking forward to have you in our hotel soon.Thanks,Renato.

8/10 Good

Larissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay, it is a short walk from the city centre with a lovely pub, will be staying here again.
Stayed 1 night in Jan 2024
Response from Andy Phillips on 23 Feb 2024
Hi Larissa,Thank you again for taking the time to let us know how we did. We hope you have a great day!RegardsRichard

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel - room beautiful and loved the little touches - glass of port etc. Above a pub so clearly noise until closing time
Stayed 1 night in Dec 2023

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location excellent service. Gorgeous rooms. Lovely extras. Special.
Stayed 1 night in Nov 2023

10/10 Excellent

Amber

Stayed 1 night in Nov 2023

10/10 Excellent

Chey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic staff and service. Rooms much better equipped and nicer furnishings than larger Exeter Hotels, well stocked mini bar and snacks in the room, even had a sky box! Evening meal was fantastic, cooked breakfast cooked fresh and very god quality. Will definitely be our regular Exeter Hotel from now on - can not believe we have not discovered it sooner!
Stayed 1 night in Nov 2023
Response from Andy Phillips on 22 Nov 2023
Dear Chey, Thank you for your fantastic review! We're thrilled to hear you enjoyed our staff, well-equipped rooms, and delicious meals. We appreciate your kind words and are honored to be your regular Exeter hotel. Looking forward to welcoming you back soon!RegardsRichard Vilchez

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Andy Phillips on 15 Nov 2023
Hello Wendy Thank you so much for the fabulous 5 star rating, we really appreciate it.See you again soon.Kind regardsAndy & Team

8/10 Good

Robert

Stayed 1 night in Nov 2023
Response from Andy Phillips on 29 Nov 2023
Hi Robert,Thank you for the high star rating! Hope to see you in the future at CityGate HotelRegardsRichard

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, especially for the price. Room had everything it should. Attractively decorated - bit worn, but very tasteful. Very comfortable bed. Friendly, efficient staff. Nice pub. Excellent restaurant. Great location, close to centre of Exeter.
Stayed 1 night in Oct 2023
Response from Andy Phillips on 13 Nov 2023
Hi Richard, Thank you for your wonderful review! We're delighted to hear you found our hotel excellent, especially considering the price. It's great that your room had everything you needed, was attractively decorated, and had a very comfortable bed. We appreciate your compliments on our friendly and efficient staff, as well as the nice pub and excellent restaurant. Our central location in Exeter adds to the overall appeal. We look forward to welcoming you back for another enjoyable stay!RegardsRichard Vilchez

10/10 Excellent

Myles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Boutique hotels that I have ever stayed in. The room was tastefully furnished, whilst the food in the restaurant was of a very high quality. However, the thing that really stood out was the personal touch. The staff refer to guests by their name and will take the time to discuss how you are enjoying your stay. The complimentary port and flapjacks just add to the good will they generate.
Stayed 2 nights in Oct 2023
Response from Andy Phillips on 13 Nov 2023
Hi Myles, Thank you for sharing your positive experience! We're thrilled you enjoyed our tastefully furnished rooms, high-quality restaurant, and personalized service from our staff. The complimentary port and flapjacks were our pleasure. We look forward to welcoming you back for another exceptional stay. Your feedback is valuable to us!Kindest regardsRichard

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice stay in a conveniently location with a very friendly bunch of staff, very relaxing break.
Stayed 1 night in Oct 2023
Response from Andy Phillips on 13 Nov 2023
Hi Christopher, We strive for 100% satisfaction, and it is great to see you had such a positive experience at City Gate Hotel.Kindest regardsRichard

8/10 Good

Gemma

Stayed 1 night in Oct 2023
Response from Andy Phillips on 13 Nov 2023
Hi Gemma, Thank you for the high star rating! We loved to see you next time,Best regardsRichard

10/10 Excellent

Linda

Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Stayed 2 nights in Sep 2023

8/10 Good

Alison

Stayed 1 night in Sep 2023
Response from Andy Phillips on 19 Dec 2023
Hi Alison, we are very happy to have provided you with such a positive experience!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite quiet pleasant reception
Stayed 4 nights in Sep 2023
Response from Andy Phillips on 2 Dec 2023
Dear Paul, Thank you for taking the time to share your experience. We're delighted to hear that you found our reception quite pleasant and enjoyed the peaceful atmosphere. Your 5/5 rating is greatly appreciated.We look forward to serving you again during your next visit.'Best RegardsRichard

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Check in was easy. Room nice and comfortable Free port and flapjack was lush Only half a roll of toilet paper and no extra so had to ask for more. Got in the shower to find the shower gel empty 🙄... Air con only lasted so long before an alarm went off so couldn't use it when we went to bed, the night was unusually hot so this probably isn't usually a problem. We would stay again
Stayed 1 night in Sep 2023

8/10 Good

Favid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V good stay
Stayed 1 night in Sep 2023

4/10 Poor

Daniel

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Lovely and quaint hotel above a pub/restaurant. Short walk from the Exeter Central and from town. Lovely staff. Reasonable food/breakfast.
Stayed 2 nights in Aug 2023

10/10 Excellent

Luke

Stayed 1 night in Aug 2023

10/10 Excellent

Julia

Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great character pub hotel
Excellent refurbished pub hotel, good location, comfortable rooms with good ac and our room had a propper full size bath tub. huge outdoor patio area and nice pub. Glass of port and a flapjack on arrival in the room, great start and best welcome gift i have recieved in a hotel 🙂. The only issue being dinner is advertised as served till 9.30pm on the menu in the room but at 8.58pm we were told the kitchen is closed. Not a big deal as plenty of places nearby but annoying and lost sales for the business.
Stayed 1 night in Aug 2023

8/10 Good

J

Stayed 2 nights in Aug 2023

10/10 Excellent

Simon

Stayed 1 night in Aug 2023

10/10 Excellent

Alice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with special touches. Really friendly staff and a great meal too!
Stayed 1 night in Aug 2023
Response from Andy Phillips on 26 Aug 2023
Hello Alice,I am so pleased that you enjoyed your stay and thank you for the lovely review. We look forward to welcoming you back soon.Kind regardsAndy

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and atmosphere in the restaurant. Great location. Richard at the front desk was very helpful, especially when my partner was unwell. Highly recommend.
Stayed 2 nights in Aug 2023
Response from Andy Phillips on 13 Aug 2023
Hello Debbie,I’m so glad that Richard looked after your partner and was awesome. I will let him know about your kind words. I will also let the chefs know about the lovely words on the food.We hope to see you soon.Kind regardsAndy & Team City Gate

10/10 Excellent

Johanna

Stayed 1 night in Aug 2023

8/10 Good

Joe

Liked: Staff & service, room comfort
The decor is very well done and I found the bed to be extremely comfortable. The bathroom is very spacious and well presented. The only negative points I have about the room 5 is the seal round the shower screen is leaking. Meaning water pours onto the floor and has lead to mould and a damp smell in the corner of the room.
Stayed 1 night in Aug 2023

8/10 Good

Amy

Liked: Staff & service
Stayed 2 nights in Jul 2023

8/10 Good

Alison

Stayed 1 night in Jul 2023
Response from Andy Phillips on 13 Aug 2023
Hello Alison,Thank you for the 4 star rating!See you soon.Kind regardsTeam City Gate

10/10 Excellent

Samantha

Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a night away!
Gorgeous rooms with a real touch of personality. The location was perfect and there’s a NCP car park right next door. The staff were really lovely too. The courtyard is a lovely place to sit out and have a drink and the food is brilliant too. Lovely touch with complimentary port and flapjacks. Definitely recommend this hotel.
Stayed 1 night in Jul 2023

4/10 Poor

Ruby

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Nicholas

Liked: Cleanliness, room comfort
Disliked: Staff & service
Exeter never again
Receptionist was poor on check in. Beer and food was overpriced. Room was clean and nice but an early wake up by a brewery delivery truck right outside the bedroom was unexpected and not a place myself or my wife would recommend to anyone.
Stayed 1 night in Jun 2023

2/10 Terrible

Matthew

Stayed 1 night in Jun 2023

8/10 Good

Paul

Stayed 1 night in Jun 2023

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
I picked this hotel because I knew it was in a great location and the price was very competative. I have to say the room was great. Very comfy bed, lovely bathroom and air conditioned as well. The staff were friendly and it felt quite safe travelling as a single woman. The only downside was a weird tasting drink from the mini bar that was either past the sell by date or else the fridge wasn't cold enough. But everything else was great and I'd definitely go back.
Stayed 3 nights in Jun 2023

10/10 Excellent

James

Stayed 2 nights in Jun 2023

10/10 Excellent

Georgia

Stayed 1 night in Jun 2023

10/10 Excellent

L

Stayed 1 night in May 2023

6/10 Okay

Ali

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
When we went to check in the computer system wasn't working. Of course these things happen, however an invitation to take a seat an offer of a complimentary drink whilst it rebooted would've made all the difference... plus clear directions to the room.. none of which were forthcoming. Shame, cos the bed itself was really comfy and the room had nice decor.
Stayed 1 night in May 2023