Ratings based on 644 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Hong Kong

Great location, comfy stay

Posted 01-Aug-2016
Great location, walking distance to city centre right next to cathedral. Very comfortable room and beds. Delicious buffet breakfast. Highly recommended.
5out of 5
by A verified traveller

Perfect for us

Posted 27-Jul-2016
We had a 2 night stay with our 6 month baby. The pool was great for him and it was close to town. Room was quiet and very comfortable. They let us check in a little early so he could have his nap. Staff were lovely. We went to the cosy club over the road for breakfast which was brilliant too.
2out of 5
by A verified traveller from Surrey

Good Location but not much else

Posted 12-Jul-2016
Pros: Reception very attractive
Cons: The beds need an upgrade in terms of mattresses and pillows to linens being replaced. The bed linen should be changed after every checkout.
Location: Fantastic location for strolling into town and enjoying the City of Exeter. If you are a University parent visiting it could be a perfect location.
The room appeared clean and tidy, though I am not convinced the sheets were clean, as I found a long hair and what looked like a mans chest hair in the bed. The bed was extremely hard with lumpy old pillows, so I could not find a comfortable position to sleep in. The sheets rather grey looking and threadbare. The air conditioning was turned off in the night about 11pm so we woke up feeling suffocated and then had to open a window and we had to put up with the busy street noise for the sake of air. We did pay £110 per room for 2 people and did not get value for money, even requesting milk for tea was a task too far and it failed to appear. The rooms either look out to a busy junction with traffic coming off the motorway all day long or into the hotel car park so not much privacy with the curtains open.
4out of 5
by A verified traveller from UK

Check your booking !

Posted 08-Jul-2016
Pros: comfort , cleanliness, breakfast
Cons: communication
Location: Cathedral, shopping
Great location and very comfortable rooms - with lovely breakfast available, but check your booking if you go through a third party as on both occasions we did this (with 2 different well known travel sites) the information about number of beds and set up did not reach the staff / hotel booking system - sleeping 3 in a bed with our 4 year old made the experience less restful !
4out of 5
by A verified traveller

central location

Posted 03-Jul-2016
Pros: The hotel décor was very nice and friendly staff overall an enjoyable experience and would use this hotel again
Cons: better pillows
Location: good central location with restaurant and bars nearby
overall a very nice hotel with a few twicks could be excellent ie, pillows could be improved on and my husband had a gluten intolerance and this could be catered for better as menu could be very limited especially desserts, also beware when we ordered a meal from room service rice noodles advertised turned out to be egg noodles a no no for gluten intolerance so had to send it back. The reception staff dealt with it very well and gave us free hotel car parking for 2 days.
4out of 5
by A verified traveller from Bergamo

Albergo centrale vicino alla cattedrale

Posted 05-Jun-2016
Hotel in ottima posizione per visitare la città, vicinissimo alla cattedrale e al carinissimo Close con case a graticcio. Hotel pulito e silenzioso con camere spaziose e letti comodi.
4out of 5
by A verified traveller

Shabby room

Posted 27-May-2016 on Hotels
The room was poor curtains torn, carpet frayed and no iron
4out of 5
by A verified traveller

Very pleasant

Posted 17-May-2016 on Hotels
All the hotel staff were very welcoming, friendly and attentive
5out of 5
by Helen from Dublin

Excellent hotel

Posted 11-May-2016 on Hotels
We loved the rooms. They are very elegant, clean and comfortable. The location was excellent and within easy walking distance to city centre. The pool was very nice and the lockers with a punch in code were really handy and secure - no fiddling about with coins needed. The food in the restaurant was good and the coffee machine at breakfast was a real bonus. The only negative was the car park charge of £12 a night which we felt was a bit expensive.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 10-May-2016 on Hotels