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Reviews of Mercure Exeter Southgate Hotel

4 out of 5
Mercure Exeter Southgate Hotel
Southernhay East, Exeter, England

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1000 reviews" "
Rating 8 - Good. 315 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 92 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Roisin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome when I arrived at the Mercure was so lovely. The staff who checked me in, an earlier let me drop my bag were so friendly and accomodating which was so appreciated after I'd had at a different venue the previous night. The room was so comfortable and I had such a great night sleep.
Stayed 2 nights in Apr 2024

4/10 Poor

Daniel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Initial impressions were good, with a pleasant room. Looking forward to a dip in the pool, it soon became apparent that the leisure facilities cost an additional £10 per person which although on the hotel's Expedia page it was in details which needed scrolling down to. In addition we discovered that the jacuzzi wasn't working. The safe in the room was locked and there was a toenail from a previous occupant on the floor along with multiple crumbs around the table area which suggested that the room hadn't been properly cleaned. The safe issue was sorted quickly and housekeeping came to clean, whilst we enjoyed a complimentary drink. On return to the room 20 minutes later the toenail and crumbs remained in place, which according to the recepttstaff was due to "new vacuum cleaners." We were then moved to a prestige room which, although clean wasn't as nice as the previous room. Breakfast the following morning was haphazard. After being told to sit where we wanted we had to discover from other guests that tea and freshly cooked eggs had to be ordered as this wasn't explained, the remainder of the buffet was average at best. For the same price as charged in the hotel breakfast was available at The Ivy, 5 minutes walk away. Hotel staff tried to make our situation better and waived the car park fee, but on reflection I will not be staying here again and cannot recommend to other visitors
Stayed 1 night in Apr 2024

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few issues on check in with a family room booked, hoped to have a bath for our little one.. we eventually got there with a wonderful kind staff member Martin who went above & beyond for not just us but other guests too. He is a real asset to the hotel. We visit fairly often for one night at a time, living only an hour away.. for a break from the daily grind.
Stayed 1 night in Apr 2024

10/10 Excellent

colin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, with in walking distance of all the bars in the city centre, friendly staff, 24 hour bar and a 12 o'clock check out. perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed using the spa and swimming pool facilities and chose the hotel because of those facilities. The room itself was slightly dated and cold.
Stayed 1 night in Mar 2024

8/10 Good

Ajay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive lobby, dining area and bedroom, which had some nice touches. However, the hotel is let down by the lack of parking spaces, which are on a first come, first serve, basis. Also, overnight parking costs £15.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew, Abbots Ripton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, clean room with comfortable bed. Friendly staff. Breakfast disappointing - soggy toast and over cooked eggs - otherwise ok.
Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the evening of Mothers Day, but arrived mid morning. Had a drink and lunch in the bar area, the pianist was a very nice touch.
Stayed 1 night in Mar 2024
Response from Jenn Howell, Operations Manager on 13 Mar 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The SouthgateWe are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Southgate in the near future.Kind Regards

10/10 Excellent

Aimé

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenn Howell, Operations Manager on 13 Mar 2024
Thank you for taking the time and trouble to complete a survey following your recent stay at The SouthgateWe are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Southgate in the near future.Kind Regards

10/10 Excellent

ANDREW W

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely relaxed stay - with friendly, excellent staff and facilities. We will come again.
Response from Jenn Howell, Operations Manager on 25 Feb 2024
Thank you for leaving us a great review of your recent stay with us. I am really appreciative of your comments and hope to welcome you back in the future. Kind Regards

10/10 Excellent

Clare

Stayed 1 night in Feb 2024

8/10 Good

Charlie

Liked: Cleanliness, property conditions & facilities
It was a nice place to stay and brilliant with the spa facilities!
Stayed 2 nights in Jan 2024
Response from Jenn Howell, Operations Manager on 6 Feb 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Sally

Travelled with family
Last minute booking everything was great but could do with usb plugs as only had charging cables with us.
Stayed 1 night in Jan 2024
Response from Jenn Howell, Operations Manager on 3 Feb 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

6/10 Okay

Johylie

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jenn Howell, Operations Manager on 3 Feb 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that overall you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay. Room was quite large, r caption staff were extremely polite and the hotel had great facilities with a pool, gym and sauna. Breakfast was stock standard but definitely did the job.
Stayed 2 nights in Jan 2024
Response from Jenn Howell, Operations Manager on 3 Feb 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Sarvjeet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jenn Howell, Operations Manager on 3 Feb 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

andrew

Stayed 1 night in Jan 2024
Response from Jenn Howell, Operations Manager on 3 Feb 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

4/10 Poor

Meryn

Stayed 2 nights in Jan 2024
Response from Jenn Howell, Operations Manager on 3 Feb 2024
Thank you for leaving us a review of your stay. I am sorry to see that you weren't fully satisfied and hope to welcome you back in the future for a more enjoyable stay with us. Kind Regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jenn Howell, Operations Manager on 3 Feb 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Good

Stephen

Stayed 2 nights in Jan 2024
Response from Jenn Howell, Operations Manager on 3 Feb 2024
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

6/10 Okay

Helen

Travelled with partner
Liked: Amenities, property conditions & facilities
The Gym and Swim Staff were excellent on each occasion we used the facilities. Jack on reception was able to sort our room issue very quickly. Thank you
Stayed 3 nights in Dec 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities
Easy checkin process. The pool was clean and not too busy. Breakfast was ok, but the coffee machine was broken, the first morning coffee was in a thermal catering flask which was not great, the waitress replaced it with a Starbucks coffee. The following morning the machine was still not working I asked the waiter if they had fresh coffee he was rude but eventually we were brought a pot of coffee. The room was clean and spacious.
Stayed 2 nights in Dec 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay with us. I am sorry to hear there were some issues and hope for a more enjoyable stay next time you are in Exeter. Kind Regards

8/10 Good

Sadie, LONDON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an excellent location for us near family for Xmas. Despite issues with facilities on check in (minor), the staff were amazing - fully accommodating and took care of us brilliantly. Cleanliness exemplary. Nice touches like santa in the foyer - luxurious styling, rooms have nice clean sheets, fluffy towels and robes, complimentary drinks, big TV, walk in shower - you could even open the windows a bit (I feel claustrophobic in hotel rooms when the windows don't open!). Excellent stay, thank you!
Stayed 3 nights in Dec 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Excellent

Richard

Stayed 4 nights in Dec 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Excellent

Liss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only used the room no other facilities
Stayed 2 nights in Dec 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Good

Andrew

Liked: Room comfort
Stayed 2 nights in Dec 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities
Staff were very efficient on check in. We enjoyed the pool/ spa area, although it's beginning to look its age and could do with a bit of tlc. Room was clean and comfortable although the TV didn't work (no sound other than a strange buzzing noise which only stopped when switched off at the wall). Location is good for city centre, cathedral, shops, restaurants etc. Overall we like the hotel, we've stayed before and will stay again. Breakfast is always good.
Stayed 1 night in Dec 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Good

Keith

Liked: Property conditions & facilities
Very nice facility. Easy walk to downtown shopping. The front desk staff were not very friendly and the restaurant staff need to be trained in their knowledge of the menu items.
Stayed 2 nights in Nov 2023
Response from Jenn Howell, Operations Manager on 7 Dec 2023
Thank you for leaving us a review of your recent stay with us. I am pleased that overall you enjoyed your stay with us although I was saddened to read your comments around our team members as this is not the usual feedback we get - I will pass this on to the team manager. I hope to welcome you back soon. Kind Regards

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

6/10 Okay

James

Stayed 1 night in Dec 2023
Response from Jenn Howell, Operations Manager on 7 Dec 2023
Thank you for leaving us a review of your recent stay with us. I am pleased to see that overall you enjoyed your stay with us and I hope to welcome you back again soon. Kind Regards

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and welcoming and brilliant breakfast
Stayed 1 night in Nov 2023
Response from Jenn Howell, Operations Manager on 7 Dec 2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with good facilities and in a lovely area
Stayed 1 night in Nov 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

4/10 Poor

Scott

Travelled with partner
Liked: Staff & service
The team at the hotel are lovely and friendly, but they just couldn’t cope with the amount of guests that were booked in. Shame really. Massive queues everywhere at breakfast and on the second day they even ran out of sausages.
Stayed 2 nights in Nov 2023
Response from Jenn Howell, Operations Manager on 7 Dec 2023
Thank you for leaving us a review of your recent stay with us. I appreciate your kind comments regarding our team members and for recognising that they all work extremely hard in extreme circumstances. I do hope to be able to welcome you back in the future for a more enjoyable stay with us. Kind Regards

8/10 Good

Duncan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Accessible for city centre.
Stayed 2 nights in Nov 2023
Response from Jenn Howell, Operations Manager on 7 Dec 2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Stacey

Stayed 2 nights in Nov 2023
Response from Jenn Howell, Operations Manager on 5 Jan 2024
Thank you for leaving us a review of your recent stay. I am pleased to see that you enjoyed your visit and thank you for your feedback. Kind Regards

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jenn Howell, Operations Manager on 7 Dec 2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jenn Howell, Operations Manager on 7 Dec 2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jenn Howell, Operations Manager on 7 Dec 2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again in the future. Kind Regards

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel , extortionate car park fee
Lovely hotel in a lovely location, very comfortable room and brilliant shower. Decorated very elegantly for Christmas too! Only complaint is the price for parking at a whopping £15 a night, this would put me off staying again at that price.
Stayed 1 night in Nov 2023
Response from Jenn Howell, Operations Manager on 18 Nov 2023
Thank you for leaving us a review of your recent stay, I am pleased that you enjoyed your recent stay with us and would like to thank you for your great comments. In regards to our parking, we do keep this in line with other City Centre car parks but will keep this in mind when assessing our prices. Kind Regards

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jenn Howell, Operations Manager on 16 Nov 2023
Thank you for leaving us a great review of your recent stay with us. We hope to welcome you back again soon. Kind Regards

10/10 Excellent

Petru

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff
Stayed 1 night in Nov 2023
Response from Jenn Howell, Operations Manager on 16 Nov 2023
Thank you for leaving us a great review of your recent stay with us. I am pleased you enjoyed your recent stay with us and hope to welcome you back again son. Kind Regards

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Bit shabby & lacks privacy
This hotel was not as ‘amazing’ as was a few years ago. The breakfast quality has seriously declined. We were placed in a ground floor room with connecting door. Now, without going into too much detail, the last thing you need as a couple on a ‘romantic’ overnight stay is kids on the other side of the door blasting out noise from an iPad (and doubt they would appreciate the ‘noises’ coming from our side either!!) No complimentary bottled water in the rooms either. Next time I’m in Exeter, I’ll certainly explore other options for accommodation.
Stayed 1 night in Nov 2023
Response from Jenn Howell, Operations Manager on 16 Nov 2023
Thank you for leaving us a review of your recent stay with us. I am sorry to hear that your evening with us was not the expected romantic getaway and can only apologise that your evening was interrupted.I do hope that you visit us again in the future. Kind Regards

10/10 Excellent

narsi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful, walking distance to numerous restaurants and pubs
Stayed 1 night in Nov 2023
Response from Jenn Howell, Operations Manager on 16 Nov 2023
Thank you for leaving us a great review of your recent stay with us. I hope to welcome you back again soon. Kind Regards

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we arrived at the hotel we were made to feel very welcome by all staff members. The staff explained where all facilities were and were very friendly throughout the stay.
Stayed 1 night in Nov 2023
Response from Jenn Howell, Operations Manager on 7 Nov 2023
Thank you for leaving us a great review of your recent stay with us. I am pleased to see that you enjoyed your stay with us and hope to welcome you back again soon. Kind Regards

10/10 Excellent

hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and lovely bar.
Stayed 2 nights in Oct 2023
Response from Jenn Howell, Operations Manager on 3 Nov 2023
Thank you for leaving us a great review of your recent stay with us. I am so pleased you enjoyed your stay and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
Good hotel, really friendly staff, nice pool with sauna and hot tub. Good decor. Breakfast could be improved - range of hot food good but a bit cold one morning. Range for non-cooked breakfast was limited. Parking on site at £15 per night
Stayed 2 nights in Oct 2023
Response from Jenn Howell, Operations Manager on 3 Nov 2023
Thank you for leaving us a great review of your recent stay with us. I am so pleased you enjoyed your stay and hope to welcome you back again in the future. Kind Regards

10/10 Excellent

William

Stayed 2 nights in Oct 2023
Response from Jenn Howell, Operations Manager on 3 Nov 2023
Thank you for leaving us a great review of your recent stay with us. I am so pleased you enjoyed your stay and hope to welcome you back again in the future. Kind Regards