Ratings based on 804 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from mk

Central location

Posted 23-Apr-2017
Great hotel close to Barbican and shops. Lovely helpful staff. Parking close by a bit tight on occasion and as it's on a main road expect some traffic noise. This being said it's a lovely hotel & would use again.
3 out of 5
Recommended
for Everyone
by A verified traveller from South West

Parking Problems but nice stay

Posted 17-Apr-2017
Parking is problematic as car park linked to hotel (Britannia car park) was full quickly. We had late check in so no spaces. We then had to find another local car park, which allowed overnight parking (Drake Circus) and walk to hotel with all bags and kids. Not a long walk but not ideal at night. Would have appreciated more info about car parking upon booking. Hotel itself clean and modern. No complaints when there. Brekkie decent
5 out of 5
Recommended
for Everyone
by A verified traveller from Norway

Brilliant Hotel, Good location and value for money

Posted 17-Mar-2017
Pros: Comfort, Food and drinks all under one roof and hospitality
Cons: No comment
Location: Perfect location. Walking distance to Drake Circus where you will find all the shops and the restaurants.
We had a nice time in the hotel. The location is perfect and the staff are brilliant. The restaurant and the bar offer wide range of food and drinks and you can relax and enjoy your day in the hotel. The rooms are very clean and equipped with modern fittings. The wifi is excellent as well as the selection of TV programs. I will definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Coffee

Posted 09-Mar-2017
The hotel is lovely the staff are lovely but the Costa coffee is horrible from a machine very very weak the staff made me another one but just has bad it's not there folt it's the machine
4 out of 5
Recommended
for Everyone
by A verified traveller from Grays

Convenient Location

Posted 08-Mar-2017
Hotel is comfortable & convenient for access to central Plymouth
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Posted 28-Feb-2017
I enjoyed my stay and all my needs were met. Staff was superb and friendly. Breakfast quality and choices were awesome and delicious. Would have loved much cheaper evening meal.
5 out of 5
Recommended
for Everyone
by A verified traveller from cornwall

Good location and friendly staff

Posted 26-Feb-2017
Pros: Friendly staff
Cons: Double glazing to reduce noise from the road
Location: Excellent location for the shops
Great hotel. We used this hotel to stay at when going to the theatre for the evening and shopping the following day. It's a great location to do both.
5 out of 5
Recommended
for Everyone
by A verified traveller

Mix up of room

Posted 12-Feb-2017
Manager took care of it immediately When I brought it to her attention. I am very satisfied with her response
5 out of 5
by Janette

Dissapointed with room

Posted 28-Jan-2017 on Hotels
Have stayed at this hotel a few times before, but this room was disappointing, it was small and only had a small window overlooking the bingo hall, it was our silver wedding anniversary so we were dissapointed
5 out of 5
by rachael

Posted 23-Jan-2017 on Hotels
Not easiest for parking but hotel very clean and tidy. Great for location to uni and town.