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Our stay was perfect very helpful receptionist friendly chamber maid, bar staff competent and friendly and morning breakfast buffet was fantastic. Waiting Staff were efficient helpful and quick to clear and replenish. I will definitely use this hotel again it felt very boutique at times I have never been so comfortable staying away from home before
Nothing to fault about the hotel but I had booked 2 rooms and one of them was not ready at 3pm so we went in the room that was ready to wait for a phone call from reception . At 4.45pm still hadn’t heard so went to reception where the receptionist did apologise she had been so busy had forgotten to tell us. Perhaps more staff needed on reception
Very busy at the time of check out. Staff were ok. Some noise early in the evening but it quietened down. Could work on the check in times, but all ok. 8/10 on the whole.
Nice hotel centrally located. Parking is quite expensive in Exeter. The hotel deal of paying 10 pounds for 24 h in a parking garage across the street from the hotel is not that great as it does not allow for any exit and reentry within that 24 h period. But the room rate is actually competitive for this quality hotel so that compensates for expensive parking
This is my favourite hotel in Exeter. First, it offers value for money. My King and single room over the Christmas and New Year worked out at $80 a night. The staff are extremely attentive. The Bar staff in particular - Karen and Finn were always to hand. The Night Manager and night staff are also extremely helpful and polite. Its location is superb - about a 3 minute walk from the National Express coach stop. The Vue cinema is right opposite the hotel. And you are about a 6-7 minute walk from the Princesshay retail centre and the High Street. Was very sorry to leave to head home…
friendly staff - great room. friendly breakfast time.
Gary
Stayed 2 nights in Dec 2023
Response from Beatrice on 29 Dec 2023
Dear Gary, Thank You for Your Positive ReviewWe are thrilled to hear that you had a great stay and found our staff to be friendly during your visit. Your feedback is invaluable to us, as it helps us continually improve our services and ensure that every guest has a memorable experience.At our establishment, we strive to create a welcoming and comfortable atmosphere for all our guests. Our friendly staff is trained to provide excellent customer service and cater to your every need. We understand that a great stay depends on many factors, including cleanliness, comfort, and the overall experience. We appreciate your kind words and will continue to focus on these aspects to ensure that all our guests have an enjoyable time.
All the staff I met were very friendly and helpful - and smiley! Special thanks to Lyma in the breakfast area. What a lovely lady she is and went out of her way to accommodate requests.
The outside of the hotel looked quite drab so I was pleasantly surprised to find the inside bright and cheerful.
A stand in the room for a suitcase would be useful. Otherwise the room was great.
Good quality hotel close to car park and city centre shops. Rooms are ok. Clean and comfortable. Bar area is a nice place for a drink. Overall it provides a good base to explore Exeter and surrounding areas.