Guardian Road Exeter Business Park, Exeter, England
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 502 out of 1002 reviews" "
10 - Excellent
502
Rating 8 - Good. 358 out of 1002 reviews" "
8 - Good
358
Rating 6 - Okay. 88 out of 1002 reviews" "
6 - Okay
88
Rating 4 - Poor. 39 out of 1002 reviews" "
4 - Poor
39
Rating 2 - Terrible. 15 out of 1002 reviews" "
2 - Terrible
15
9.0/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Mike
Travelled with family
6 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Comfortable and clean room, friendly and helpful staff.
Breakfast area relativity small and busy so crowded at peak times, though the hotel does have signs that advise guests which times are busiest.
Mike
Stayed 1 night in Apr 2024
Response from Steve, Nights Manager on 15 Apr 2024
Hi MikeThank you for your feedback, we look forward to welcoming you again soon.
Liked the fact the hotel is dog friendly, good food, nice bar area and friendly and helpful staff. The only downside is our room was cold - the window was open when we arrived and then heating didn't work we had to go to reception (who I think knew it didn't work) who gave us a heater to take the chill off the room
Hayley
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 4 Apr 2024
Thanks for the review, Hayley.The team will be happy to know their service was worth mentioning.We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. We're pleased to read that our team managed to quickly find a solution to the issue you encountered.All the very best,Alex
Excellent stay overall. Staff very efficient and pleasant.Lovely breakfast choice. Only small observation I would make is the cereal bowls too small and a tray would be practicable.
Alan
Stayed 1 night in Feb 2024
Response from Steve, Nights Manager on 15 Feb 2024
Hi AlanThank you for your feedback, we look forward to welcoming you back soon.
Staff as friendly as usual,this is only 50 minutes away from where ,we live so has become our " bolthole" We thourouhly enjoy ourselves .
Jackie
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 13 Feb 2024
Thanks for your positive comments, Jackie.All the best, Alex -
6/10 Okay
George
Travelled with family and small children
3 Feb 2024
Liked: Cleanliness
Property was surprisingly nice and clean although lounge was very limited. The beds were very uncomfortable for us all. The very negative point was the price of drinks at the bar. £18 for a gin and tonic and a cup of tea .
George
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 13 Feb 2024
Thanks for the kind review, George.All the best, Alex -
10/10 Excellent
Julie
20 Jan 2024
Julie
Stayed 1 night in Jan 2024
Response from HOM on 22 Jan 2024
Thanks for the 10/10 rating, Julie. We hope to welcome you back and All the best, Alex - Hotel Operations Manager.
Good hotel, comfortable and had all the essential facilities. Aircon/heater unit was not very good and it was chilly at times and I don’t like the fan running when I am in bed but if you turn it off there’s no heat.
Parking was £6 per day so another £30 on the cost of a 4 night stay. Good breakfast but limited menu for dinner. Restaurant on the other side of the car park but don’t always want the hassle of going out when working in the evening
Charles
Stayed 4 nights in Jan 2024
Response from HOM on 22 Jan 2024
Charles, thanks for your feedback. We highly apprecite the comments and and thanks for the positive feedback. All the best, Alex - Hotel Operations Manager.
10/10 Excellent
david
16 Jan 2024
david
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 17 Jan 2024
The double beds were verg small and my son said the sofa bed was uncomfotable.
Our main issue was people walking their dogs barking past our room in the night so preventing us from sleeping. The 2nd night was the worst, I was totally shattered and had a 3 hour drive to do so very annoyed.
Julie
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 8 Jan 2024
Thanks for your kind words, Julie.All the best, Alex -
6/10 Okay
Susan
6 Jan 2024
Liked: Staff & service
Disliked: Cleanliness
Don't stay here if you have animal hair allergy
Lift not working so had to take ground floor room, which have had animals in. Husband sneezing and wheezing all night, so since you cannot guarantee lift working will not use this hotel again. Shame as location ideal, but cannot risk another night like that.
Susan
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 8 Jan 2024
Susan, we appreciate your review.All the best, Alex -
All the staff were very pleasant, polite and helpful. Really enjoyed breakfast. Carpet in the room I was in, had seen better days and could do with replacing or a steam clean. On the whole a good stay and I would return.
Helen
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 13 Feb 2024
Helen, thanks for the amazing rating. All the best, Alex -
Response from Hotel Operations Manager on 22 Dec 2023
Thanks for the review!All the best,Alex
10/10 Excellent
kieran
Business traveller
20 Dec 2023
Liked: Amenities
kieran
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for the 5/5 rating, Kieran.All the best, Alex -
6/10 Okay
Caitlin, Paignton
Travelled with partner
17 Dec 2023
Liked: Cleanliness
Good hotel location, good price. But the rom was opposite the lift so could hear the lift announcement all night, which was very loud. Breakfast was average, not a lot of choice, food was a little undercooked and pastries were dry
Caitlin
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Caitlin, your lovely feedback is welcomed!All the best, Alex -
Lovely friendly staff, good breakfast and staff ver efficient, nice room.
Joanne
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 11 Dec 2023
Thank you for the review and feedback, Joanne!We really appreciate the kind words! We shall pass it on to our team as it'll make them all smile! All the best,Alex
Response from Steve, Nights Manager on 21 Nov 2023
Hi MarkThank you for your feedback, we look forward to welcoming you back soon.
8/10 Good
Paula
17 Nov 2023
Liked: Cleanliness
Paula
Stayed 1 night in Nov 2023
Response from Steve, Nights Manager on 19 Nov 2023
H Paula.Thank you for your feedback. We. look forward to welcoming you back soon.
10/10 Excellent
Jake
14 Nov 2023
Jake
Stayed 1 night in Nov 2023
Response from Steve, Nights Manager on 16 Nov 2023
Hi Jake.Thank you for your feedback, we look forward to welcoming you again soon.
4/10 Poor
Verified traveller
Business traveller
9 Nov 2023
Liked: Cleanliness
Awful parking
Chose this hotel due to proximity of motorway for a business trip. I had a brand new hire car. There was not enough parking and there were vans and trailers taking up multiple parking bays. Also, you had to pay for parking, which I did not expect. The machine charges you £6, but if you need to stay longer it gets quite expensive. There is a cafe/bar so you can get an evening meal.
Verified traveller
Stayed 1 night in Nov 2023
Response from HOM on 14 Nov 2023
Hi, thanks for taking the time to leave a review. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Alex - Hotel Operations Manager.
We chose this hotel for convenience as flying from Exeter airport the next morning.
Reception staff were very friendly and welcoming, room had all needed amenities and bed was so comfortable.
Breakfast was included making this a great value stay. Will definitely stay here again.
Amanda
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 9 Nov 2023
Thank you for the review, Amanda.We really appreciate your feedback and are so glad that you loved your stay with us.Our team does their very best to ensure that you have an amazing time when here with us and we can't wait to welcome you back with us again soon!All the best,Alex
We arrived to find we had to pay for parking and kitchen out of service Air con/heating in the room not working. I contacted reception said they would sort it out but when they didn’t contacted them again and had to collect a heater. Bed was very uncomfortable and pillows were hard and lumpy. Terrible nights sleep! Breakfast was ok but coffee was undrinkable! Would I recommend… absolutely not!
David
Stayed 1 night in Oct 2023
Response from HOM on 14 Nov 2023
David, thanks for taking the time to review our hotel! Please drop us a message so we can discuss this. All the best, Alex - Hotel Operations Manager.
10/10 Excellent
Kenneth
Travelled with family, Travelled with partner
28 Oct 2023
The staff were helpful and friendly. The room was comfortably and relaxing. The dining common was clean and the food provided very good.
Kenneth
Stayed 1 night in Oct 2023
Response from Steve, Nights Manager on 4 Nov 2023
Hi Kenneth.Thank you for the amazing feedback, we look forward to welcoming you back soon.
Liked everything. Staff particularly pleasant and helpful. Unfortunate that not all options available on the breakfast buffet
Julie
Stayed 1 night in Oct 2023
Response from Steve, Nights Manager on 3 Nov 2023
Dear Julie.Thank you for your feedback, we look forward to welcoming you back soon.
4/10 Poor
Adam
Business traveller
24 Oct 2023
Liked: Staff & service
Work colleague’s room was dirty, mine ok but bed not spotless. Breakfast was dreadful. No bacon and claiming ‘supplier issue!’ Haven’t they heard of supermarkets? Baps weren’t great either. Tables not especially clean. We intend to go elsewhere on our next trip
Adam
Stayed 1 night in Oct 2023
Response from HOM on 14 Nov 2023
Adam, thanks for your feedback. We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. Please drop us a message so we can discuss this. All the best, Alex - Hotel Operations Manager.
10/10 Excellent
Julie
24 Oct 2023
Julie
Stayed 1 night in Oct 2023
Response from Steve, Nights Manager on 14 Nov 2023
Hi Julie.Thank you for your feedback, we look forward to welcoming you again