Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Stratford upon Avon

Nice hotel, excellent staff

Posted 13-Aug-2015
We booked this hotel fairly last minute and chose it because of the central location. The hotel looks to be recently refurbished and it was very clean, comfortable and nicely decorated. We arrived just before 10am, and on the off chance we asked if our room was ready, not expecting anything. The staff were incredibly helpful, in particular the deputy general manager. They went out of their way to make sure our room was prepared asap and within 30 minutes of arriving, we were unpacking. Fantastic hotel, we would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Buon hotel per viaggiatori

Posted 11-Aug-2015
Fermati in 4 come tappa per cornovaglia pulito e in ordine, niente di eccezionale
5 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool, UK

Excellent hotel.

Posted 31-Jul-2015
We stayed at a Holiday Inn last year and were impressed. We were not disappointed this time. It was very comfortable. The rooms are well designed and they have thought of everything you might need. The room was spotlessly clean and there was a good choice for breakfast. Also, the staff were friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveller from Merseyside

Good value

Posted 26-Jul-2015
Pros: Helpful staff
Cons: The lift wasn't working The wifi is mostly so slow as to be no use at all.
Location: The pub next door serves overpriced food.
Good clean hotel. Good value for money. Family room is quite cramped. The lift wasn't working The wifi was very very slow.
2 out of 5
by A verified traveller

uncomfortable beds and very small rooms

Posted 18-Jul-2015
The bed and fold out couch were quite uncomfortable, the wifi was inconsistent and slow, and the air conditioner leaked water covering the carpet on one side of the room. For the cost and distance from the city center, it is not a good deal. The personnel were quite friendly and tried to help. The decor was changing; however, our room had the past decor with a very bad paint job and cheap furnishings.
Comment from Hotel Management
21-Jul-2015 by Merryn , Hotel Management
hank you for telling us about your recent stay, we really appreciate your comments. I’m pleased to hear that our team were friendly and helpful during your stay. I’m sorry that the Wi-FI was slow; we are working with our internet provider to rectify the problem. As you mentioned, we are having a refurbishment to our bedrooms at the moment, I’m sorry that the décor in your room was not completed, please bear with us while we make some great improvements, including new sofa beds. I also sincerely apologise for the inconvenience of the air conditioning unit leaking, our maintenance technician is on hand to fix any problems with the units and your feedback is really helpful – I hope you managed to report the room number to reception so that he could inspect the unit on your departure. I understand the problems you experienced had a big impact on your stay with us; please be assured this is not the normal standard of service we pride ourselves in offering. Our guests are at the very heart of our service and we hope the problems you experienced does not deter your from coming back to stay with us, we would love to welcome you back to rebuild your faith in our brand. Warm regards Merryn Pollard Administrative Manager
3 out of 5
Recommended
for Everyone
by A verified traveller

Strong odour of new paint

Posted 12-Jul-2015
Unfortunately my stay was not a good one. This was because the room that I was given had recently been repainted (I expect either the previous day or perhaps even the same day). As a result, their was a very strong smell of paint in the room, even with the window open. As a consequence, i had a very bad night's sleep.
5 out of 5
Recommended
for Everyone
by A verified traveller from Newport

Evening with deafies pub are great

Posted 30-Jun-2015
Pros: Comfort
Cons: None just perfect
Location: No problem
Lovely hotel no complain! Very comfortable to stay in.
4 out of 5
Recommended
for Everyone
by A verified traveller from west sussex

Convenient for visiting Exeter

Posted 20-Jun-2015
Pros: Location
Cons: It was obvious that we had been given a room with no aircon, as staff provided a fan immediately upon our arrival and did not seem at all bothered at
Location: Exeter City and cathedral
Perfect location for our first visit to Exeter and to attend a special family event Unfortunately our room was not ready when we arrived at 2.40 - it was still being cleaned? We received the room key at 3pm and as we had to be ready to leave at 3.45 this was not perfect. More to the point the air con did not work and it was stifling in the room, staff were unable to remedy this and provided a fan, we were told that nothing could be done until the next day. After a very uncomfortable night we had to change rooms next day. Apparently no compensation could be given as we did not book directly with Hotel, this is a very poor show all round
4 out of 5
Recommended
for Everyone
by A verified traveller from Milton keynes

Good hotel.

Posted 30-May-2015
Easy check in. Ample car parking. Restaurant next door was very convenient. Room was a bit cramped, but it was fine for our 2 night stay. Breakfast was good and better than expected. All in all a good experience.
4 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 30-May-2015 on Hotels