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Reviews of Best Western The Dartmouth Hotel Golf & Spa

3 out of 5
Best Western The Dartmouth Hotel Golf & Spa
Blackawton, Nr Dartmouth, Totnes, England

Reviews

8.0

Very good

Rating 10 - Excellent. 71 out of 189 reviews" "
Rating 8 - Good. 64 out of 189 reviews" "
Rating 6 - Okay. 37 out of 189 reviews" "
Rating 4 - Poor. 9 out of 189 reviews" "
Rating 2 - Terrible. 8 out of 189 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spa facilities, hotel rooms very clean and comfortable. Outside could do with a facelift though. All of the staff were incredibly helpful & friendly and the stay was excellent value.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Comfortable, but dated. Room was spacious but very cold, heated by a small radiator. Front of house and restaurant staff were very attentive, and friendly
Stayed 2 nights in Jan 2024

6/10 Okay

Darran

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Freezing cold
Room was nice and clean but freezing cold with only 1 small electric radiator I did complain to duty manager but no real care was given
Stayed 1 night in Jan 2024

6/10 Okay

Stephen

Business traveller
Stayed 1 night in Dec 2023

6/10 Okay

Ben

Travelled with family
Liked: Cleanliness
Could be better
The grounds are lovely. Hotel a little tired. Updating required. Room was cold and took ages to heat up. Was disappointed that we couldn’t swim at 8am due to it not being family friendly at that time.
Stayed 1 night in Dec 2023

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service, amenities
Friendly staff. We had problem with the shower. Water not getting away due to blockage. Shower tray overflowing.
Stayed 1 night in Nov 2023

6/10 Okay

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms needed upgrading as they were tired. The beds were not very comfortable. We arrived in the dark and it was raining and the signage indicating where the reception was was non existant.
Stayed 2 nights in Oct 2023

8/10 Good

David

Stayed 2 nights in Oct 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay! They were really helpful and accommodating! Huge thank you to the gentleman on reception (I didn’t catch him name) but he was so kind and made sure my stay was the best! Would definitely recommend and would 100% stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

CHINYERE FLORENCE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Very quiet place
Firstly the postcode didn’t take us to the hotel it took us to the middle of nowhere. The rooms could be cleaner and so could the dining area. It was however a very quiet peaceful place and the bed was comfortable.
Stayed 1 night in Aug 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

R I M

Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Location, Service and Food
Only complaint from me were other guests, trying to sleep at 22:30 and noisy neighbours both sides. This is not the hotels fault, should we not expect others to behave how we would!
Stayed 1 night in Aug 2023
Response from Assistant Manager on 16 Aug 2023
Thank you for your review, we are glad you enjoyed the location, service and food. We do apologise for the noisy neighbours.

4/10 Poor

Reginald

Travelled with family
Disliked: Property conditions & facilities
The bathroom was tired and needs upgrading. The shower in the bath was difficult to access because of our age. Although we were there for a three night stay the towels were not changed and when we questioned this at reception we were told they are only changed if requested and there was a problem with staff shortage. The waste bin was not emptied for the whole stay although it was full and the cups/coffee/ tea were not replaced. We expected much better for the price we paid.
Stayed 3 nights in Jul 2023
Response from Assistant Manager on 16 Jul 2023
Thank you for your review, we apologise that your recent stay did not exceed expectations. I have made a note of your comments and will pass them onto the relevant departments. We do hope you will book with us again soon.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Assistant Manager on 16 Jul 2023
Thank you for your review, we do hope you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Claire

Liked: Staff & service
Tired spa
The hotel is a little tired in places most noticeably in the spa which was not particularly clean and littered with cups/ bottles etc in both the changing room pms & the public areas. This was disappointing as simple to resolve.
Stayed 2 nights in Mar 2023

6/10 Okay

c m

Stayed 2 nights in Mar 2023

2/10 Terrible

Jonathan

Business traveller
Liked: Staff & service
I really wanted to give this a glowing review as there was much to like, however overall my experience was terrible. I stayed off season, but breakfast is not served until 7.30am during weekdays, which was too late as I had to be out by then, making it virtually useless for anyone who is working. However the hotel were very accommodating and credited my breakfast against the evening meal. The evening meal was very pleasant but as the restaurant was busy (Pancake Day) it was slow. The room on the lowest level (107) was cold. It had night storage heaters so I presumed it would warm up but it didn't. Again not a massive issue as I would prefer to be cool than too hot. However my shower was a non existent drip. When I got up in the morning at 6.30 for a shower it was not possible as there was no water. I was told the borehole had dried up but this really left me disappointed. I discussed this with reception and as it was early they took it away to deal with it. They offered a full refund which was agreeable, however over a week later I have checked Expedia and my Credit Card and there is no credit applied, so I have been left feeling let down again. I have tried calling and emailing to resolve without any luck. I need to stay in South Devon every month for the next 15 months but I will have to look for somewhere that can meet the basic needs of a traveller. The school report says "could do better"
Stayed 1 night in Feb 2023

6/10 Okay

Suzanne

Liked: Room comfort
Disliked: Property conditions & facilities
Requires updating
The hotel is a little tired, in need of updating.
Stayed 2 nights in Feb 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Two Days
Despite horrendous weather we really enjoyed our stay. The food was good, and prices were reasonable. Very friendly staff.
Stayed 2 nights in Jan 2023
Response from Richard on 20 Jan 2023
Dear DavidThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Kind Regards Richard Sweeney Operations Manager

10/10 Excellent

Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very excellent in all areas of the hotel.
Response from Richard on 20 Jan 2023
Dear KayThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Kind Regards Richard Sweeney Operations Manager

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Richard on 20 Jan 2023
Dear RachelThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Kind Regards Richard Sweeney Operations Manager

10/10 Excellent

Julie

Stayed 1 night in Dec 2022
Response from Richard on 20 Jan 2023
Dear JulieThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Kind Regards Richard Sweeney Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hard beds
Beds are far to hard. No toilet brush in bathroom. Apart from that very clean
Stayed 2 nights in Dec 2022
Response from Richard on 20 Jan 2023
thank you for your comments, i am surprised to hear about the bed as these are new beds throughout the hotel and all comments have been positive.it is a Best Western standard not to have toilet brushes in the room as they feel they are unhygienic.Kind RegardsRichard SweeneyOperations Manager

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay
Nothing like the pictures. The spa areas were messy and unkempt (changing room floor covered in hair). The hallways and our room were extremely dated and in need of a makeover. The room smelt damp and there was no fan in the bathroom. Would definitely not call this a spa hotel. Felt disappointed and underwhelmed. The receptionist who checked us in was very nice and welcoming. Breakfast was lovely and made with with good quality ingredients.
Stayed 1 night in Nov 2022
Response from Richard on 20 Jan 2023
Dear MichelleThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Kind Regards Richard Sweeney Operations Manager

10/10 Excellent

Sharon

Stayed 1 night in Nov 2022
Response from Richard on 20 Jan 2023
Dear SharonThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Kind Regards Richard SweeneyOperations Manager

10/10 Excellent

Nadine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Richard on 28 Sept 2022
Thank you Nadine for leaving a review, hope to see you again soon.Kind Regards Rich SweeneyOperations Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Sep 2022
Response from Richard on 28 Sept 2022
Thanks Alan for leaving a review, hope to see you again soon.Kind Regards Rich SweeneyOperations Manager

10/10 Excellent

Diane

Stayed 1 night in Sep 2022
Response from Richard on 28 Sept 2022
Thank you Diane for leaving a review, we hope to see you again soon.Kind Regards Rich Sweeney Operations Manager

10/10 Excellent

Ali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Diana

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Had a terrible experience and would NOT recommend. despite having a confirmed booking, i got there in the middle of the night to be told someone marked my reservation as for the day after and there are no rooms available. then i was told, wait, there is a room, and was given the key; I get to the room, try the key and a man opens the door! at 2am! Then the receptionist finally tells me they have another room that is marked as out of service because it needs maintenance, as it is damp and smelly but i can stay there until the morning. The place is in the middle of nowhere, i was told that if i want. a refund i ned to come back in the morning...that would have been a half hr drive at least each way, for a mistake that is not mine.... Following day, another receptionist apologises for the experience and says he would speak to his manager to get a refund approved. A few hours later i get an email saying the room i stayed in was fine and that no refund will be issues. I call the hotel frustrated and the manager (?) shouts at me! it has simply been horrible.....PLUS the steam room is decommissioned for good, so yet another piece of misleading information. AVOID AT ALL COSTS
Stayed 1 night in Aug 2022

6/10 Okay

Reham

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is good for some one who interested in golf sport. The spa fully booked when I reached because I must book in advance if I want any kind of services. I was shocked by the hotel's policy, which forces the tourist after he paid the full amount to them to share his visa information in order to avoid the damages that they assume from the visitor in their minds and their refusal to take a cash as a guarantee.
Stayed 1 night in Aug 2022

8/10 Good

Diana

Liked: Cleanliness, staff & service, room comfort
Great for golfers
So glad we were moved from room 101. Really nice evening meal. Restaurant area nice overlooking the golf course. Enjoyed our swim in the morning and the bed was comfy.
Stayed 1 night in Aug 2022
Response from Richard on 28 Sept 2022
Thank you Diana for your kind words, we hope to see you again soon.Kind Regards Richard SweeneyOperations Manager

10/10 Excellent

Claire

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to dislike, the property was very clean and all staff were friendly, polite and helpful. The food was also lovely as well as the surrounding area. We would definitely go back and would recommend to family and friends.
Stayed 4 nights in Jul 2022

8/10 Good

Peter

Liked: Property conditions & facilities
A very nice stay.
A very pleasant stay the setting in the middle of a golf course means you are surrounded by countryside and away from the roads. We had a evening meal which was excellent and plenty of it. I can imagine it will be busy at weekends but certainly the 2 nights we stayed it was ok so there was plenty of parking. A plus for us was we didn't see any dogs in the hotel.
Stayed 2 nights in Jul 2022

10/10 Excellent

Radana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Diane

Stayed 1 night in Jul 2022

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, shame about the bed!
The hotel is in a beautiful location, very peaceful. It is well kept, clean and staff are very friendly. Our room overlooked the golf course which was wonderful. I can't comment on restaurants as I didn't eat there but there were several gluten free options for dinner. I haven't given 5 stars as there were a couple of bugs on the carpet (loads of condensation in the windows and streaming down into the carpet). The 2 single mattresses were put together for the double but unfortunately one of them was very worn and felt like I was going to fall off the edge. I have a chronic back disability and chose the hotel for the Hypnos mattress. Sadly on this occasion it failed to deliver on its promise and I had a lot of back pain. I informed reception on check out, hopefully housekeeping will sort.
Stayed 2 nights in May 2022

10/10 Excellent

linda

Stayed 1 night in May 2022
Response from Adam on 31 May 2022
Hi Linda, Thankyou for your review score, we hope to see you again. Kind Regards Adam

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and hotel but hard to get to with long winding country road. Excellent, spacious room. Clean with good facilities. Staff warm, helpful & friendly.
Stayed 1 night in Apr 2022
Response from Darryn on 27 Apr 2022
Dear Nitin, Thank you so much for your review. We appreciate the feedback and are thrilled that you enjoyed your stay with us and for taking the time to share your experience with us. We look forward to seeing you again in the future.

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

FRANCES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were very friendly and helpful. The hotel could do with some DIY type maintenance (nothing serious) because many items are loose etc
Stayed 4 nights in Apr 2022
Response from Darryn on 27 Apr 2022
Dear Frances, Thank you so much for your review. We appreciate all feedback from our guest and have made the relevant department aware of your comments. We look forward to seeing you again in the future. The Dartmouth Hotel

6/10 Okay

Maureen

Stayed 2 nights in Mar 2022

8/10 Good

Chloe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous time
Had a fabulous one night stay here with a friend. Unfortunately we had one unwelcoming waiter at dinner but all other staff and waiters/bar were fantastic. They made our evening and we had such a good laugh meeting with guests at the hotel. The spa was fantastic although we struggled to get towels/robes. The room was very cold but clean, tidy and perfect for our use. Dinner and breakfast was outstanding! Although a few little hiccups (to be expected anywhere on a bust Saturday) i would definitely book again.
Stayed 1 night in Jan 2022
Response from Richard on 10 Mar 2022
Good afternoon Chloe thank you for taking the time to leave a review, we are happy to hear that you had a good time and we hope to see you again soon. Kind Regards Richard Sweeney operations Manager

2/10 Terrible

Nathan

Business traveller
Disliked: Staff & service, room comfort
Stayed 3 nights in Jan 2022
Response from Richard on 10 Mar 2022
Good afternoon Nathan sorry to see that you didn't have a good visit, unfortunately with no feedback i am unable to say how we can improve. but thank you for taking the time to review. Kind Regards Richard Sweeney Operations Manager