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Reviews of Best Western Exeter Lord Haldon Country Hotel

3 out of 5
Best Western Exeter Lord Haldon Country Hotel
Haldon Drive, Dunchideock, Exeter, England

Reviews

8.4

Very good

Rating 10 - Excellent. 127 out of 331 reviews" "
Rating 8 - Good. 144 out of 331 reviews" "
Rating 6 - Okay. 44 out of 331 reviews" "
Rating 4 - Poor. 9 out of 331 reviews" "
Rating 2 - Terrible. 7 out of 331 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service. Beautiful setting with lovely views and grounds. Quiet and comfortable. Dog-friendly which is a bonus.
Stayed 1 night in Mar 2024
Response from RECEPTION on 14 Apr 2024
Thank you for reviewing our hotel. We are pleased to hear you enjoyed your stay with us. We hope to see you again in the future.Kind regards,Reception.

10/10 Excellent

Parvaiz

Stayed 1 night in Nov 2023
Response from RECEPTION on 3 Dec 2023
Thank you for reviewing our hotel. We hope to see you again in the future.

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location, excellent surroundings, very clean, friendly staff, excellent breakfast. The room was a little tired and the bathroom needs an update. However, it was very clean and comfortable and we would stay again.
Stayed 1 night in Oct 2023
Response from RECEPTION on 23 Oct 2023
Thank you for reviewing our hotel. We are glad to hear you enjoyed your stay with us. We hope to see you again in the future.Kind regards,Reception.

6/10 Okay

Richard

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from RECEPTION on 3 Oct 2023
Thank you for reviewing our hotel. We hope to see you again.Kind regards,Reception

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from RECEPTION on 3 Oct 2023
Thank you for reviewing our hotel. We hope to see you again in the future.Kind regards,Reception.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from RECEPTION on 21 Aug 2023
Thank you for reviewing our hotel. We hope to see you again in the future.Kind regards,Reception.

8/10 Good

Patricia

Travelled with partner
Liked: Staff & service
A lovely location with beautiful gardens. Very helpful staff. The bathrooms could do with updating but the building is amazing if you like period properties which we do.
Stayed 1 night in Jul 2023
Response from RECEPTION on 2 Aug 2023
Thank you for reviewing our hotel. We are glad to hear you enjoyed your stay with us. We hope to see you again in the future. Kind regards,Reception.

10/10 Excellent

alan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice surprise
Nice quiet old country house. Public areas a bit tired but my room looked recently updated. Food was good. Gardens and view are lovely.
Stayed 1 night in Jul 2023
Response from RECEPTION on 2 Aug 2023
Thank you for reviewing our hotel. We are glad to hear you enjoyed your stay with us. We hope to see you again in the future.Kind regards,Reception.

8/10 Good

GILL

Travelled with partner
Liked: Cleanliness, staff & service
Just an overnight stay. Difficult to find. Surroundings lovely with some nice walks. Staff lovely but service a little slow and evening meal order incorrect.
Stayed 1 night in Jun 2023
Response from RECEPTION on 2 Aug 2023
Thank you for reviewing our hotel. We are glad to hear you enjoyed your stay with us. We apologise about your evening meal being incorrect. We hope to see you again in the future.Kind regards,Reception.

10/10 Excellent

Jason

Stayed 1 night in Jun 2023
Response from RECEPTION on 2 Aug 2023
Thank you for reviewing our hotel. We hope to see you again in the future.Kind regards,Reception.

8/10 Good

Jayne

Stayed 1 night in Mar 2023

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Place!
Room a little old fashioned (bathroom had been refurbed though), mattress awful (really bad). Location, grounds, view and staff amazing. Didn't get any GPS close by so was a little frustrating to find initially. Drive up to hotel is full of potholes which probably belongs to a neigbouring property, however it is pretty bad and some are very deep, could be damaging.
Stayed 1 night in Apr 2023
Response from RECEPTION on 28 Apr 2023
Good morning,Thank you for your review on our hotel. We apologise for the problems with your stay. We are making improvements to the hotel. We hope to see you again.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A restful stay
First impressions was that check in was a little slow, ringing the phone at reception didn’t work so I found the bar where there was a member of staff. Food was excellent both breakfast and supper and service staff were attentive and efficient. Generous smoked salmon with scrambled egg. Bed was very comfortable, rooms warm, decor a little tired and bathroom needing a small amount of DIY. Seeing to the base of the bath. Walks are terribly thin, some guests are incredibly selfish when it comes to noise levels. We were very happy with our stay and would definitely come back. Thankyou a much needed break.
Stayed 2 nights in Apr 2023
Response from RECEPTION on 28 Apr 2023
Good morning,Thank you for your review on our hotel. We are glad to hear you enjoyed your stay. We are always looking to make improvements to our hotel. We hope to see you again in the future.

8/10 Good

TOM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel off the beaten track
Decent hotel off the beaten track.
Stayed 1 night in Oct 2022
Response from RECEPTION on 3 Dec 2023
Thank you for reviewing our hotel. We hope to see you again in the future.

8/10 Good

R p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must if your near Exeter
Really nice hotel, rooms were a great size and tea , coffee provided. A bit tricky to find the place but it's well worth it when you arrive. Staff were really good both reception and waiter/bar person could not have been more polite and helpful. Would definitely stay again if I'm in the area
Stayed 2 nights in Mar 2023
Response from Reservations on 28 Apr 2023
Thank you for your review on our hotel. We are glad to hear you experienced the high quality service our staff are expected to give. We look forward to seeing you in the future.

10/10 Excellent

Elizabeth

Stayed 1 night in Mar 2023
Response from Reservations on 25 Mar 2023
Hi Elizabeth,Thank you for your review.We are glad you enjoyed your stay with us and hope to see you again.Kind regards,Reservations

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Staff were really friendly and helpful. Room and bathroom were spotless. Room spacious and comfortable Food was very nice. Corridors were a bit tired
Stayed 1 night in Mar 2023
Response from Reservations on 24 Mar 2023
Thank you for reviewing our hotel. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you in the future.Kind Regards,Reception.

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, friendly staff, good food. Only criticism is water pressure is remarkably bad so the shower is poor and it takes an age just to run a bath.
Stayed 1 night in Feb 2023
Response from Reservations on 12 Mar 2023
Thank you for your review. We are sorry about the water pressure and we will look into that. We are glad you enjoyed our hotel and the food. The Haldon Team.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good room and bathroom. Quiet location in the countryside Conveniently close to A30
Stayed 1 night in Feb 2023
Response from Reservations on 15 Feb 2023
Thank you for your review. We are glad to hear you enjoyed your stay with us It. We look forward to welcoming you back in the future.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely located hotel Could improve with bottles of shampoo, body wash etc fitted to the shower wall instead of small bottles
Stayed 2 nights in Dec 2022
Response from Reservations on 2 Feb 2023
Dear Donna,Thank you for taking the time to post a review of our property. We are happy to hear you enjoyed your time at the Lord Haldon Hotel. Our goal is always to exceed your expectations! We are moving away from the small bottles in the bathrooms in the following weeks your comment is spot on and We hope to see you soon!Best regards, The Haldon Team

8/10 Good

Godfrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the area and staff.
Generally we enjoyed our stay . It was marked a bit by the amount of light from around bedroom door. You really need to get someone who knows how to hang doors correctly..more that one.
Stayed 5 nights in Nov 2022

8/10 Good

KATIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night comfy and quiet stay
Great, peaceful location and lovely grounds to walk our dog. Warm welcome and allocated large, very clean room with modern bathroom. would have been nice to be offered help with luggage to the the top of the building. Didn't have breakfast as left early. Had bar drinks in our room. Lighting very bright in bar area. Staff all friendly and hotel reasonably priced and very quiet with lovely countryside and near to Exeter.
Stayed 1 night in Nov 2022

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a lovely stay , very friendly , helpful staff . Rooms were clean and had everything you could need . Bath was amazing !
Stayed 1 night in Nov 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Comfortable but tired
The hotel was comfortable and we enjoyed our short stay however the hotel is looking a little tired and dated with work needed on the driveway into the hotel grounds, which doesn’t set a good first impression. Overall the hotel is okay and convenient for our stay but the hotel could be better
Stayed 2 nights in Oct 2022

10/10 Excellent

Teresa

Stayed 1 night in Oct 2022

8/10 Good

C

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from RECEPTION on 4 Oct 2022
Dear Guest, Thank you for your review score. We are glad you appreciated our unique historical building. We look forward to welcoming you back. Kind regards - The Lord Haldon Team

2/10 Terrible

Noel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a beautiful place but was so far off the beaten path! The room was very under whelming and needs to be updated! The hotel is no where near civilization! The staff were not very attentive or helpful!
Stayed 1 night in Sep 2022
Response from RECEPTION on 4 Oct 2022
Dear Noel, Thank you for your feedback. The hotel is a listed building on Haldon Hill, 8 mins drive from the outskirts of Exeter if the main road via Ide is taken. The postcode for this is EX2 9RY. We apologize that the staff were not attentive enough on your visit. Please feel free to call reception on 01392 832483 if we are able to rebook your stay to make it up to you. Kind regards - The Lord Haldon Team

10/10 Excellent

Liza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel with lovely surroundings.
Visiting Exeter for university open day with son. It was located near enough to where we needed to be the next day with lovely views of the countryside. The evening meal was pleasant and the breakfast was good. The clean and tidy twin room had a large en-suite. The staff were on hand and very helpful. It provided us with everything needed for an overnight stop over. Only downside was, it was a bit tricky to find.
View from the car park.
View from the car park.
Stayed 1 night in Sep 2022
Response from RECEPTION on 4 Oct 2022
Dear Liza, We are very glad you had a great stay. We really appreciate your review and we love your photos of the views from our hotel! Thank you again for appreciating our building and its location. We look forward to welcoming you back. Kind regards - The Lord Haldon Team.

8/10 Good

James

Stayed 1 night in May 2022

8/10 Good

Yvonne

Travelled with family
Liked: Staff & service, room comfort
Excellent stay weather perfect and such a quiet location. Staff friendly and helpful.
Stayed 1 night in May 2022
Response from Reservations on 9 Jul 2022
Thank you very much for your lovely review. We are happy to have given you the experience you were hoping for.

8/10 Good

Mrs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secret getaway
Tucked away in the middle of nowhere. Stunning views, with a beautiful garden. Updating is on going. (Some dooms were a lot better than others) Outlook to rear rooms needs attention. Staff very helpful. Food menu was quite basic. Entrance drive has a couple of potholes that need filling. Back of hotel needs a bit of tlc.
Stayed 2 nights in May 2022

6/10 Okay

steve

Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly acceptable for a trip to the races
Hotel is in a pleasant rural area accessed via single track lanes. The hotel has an unusual layout - it doesn't exactly flow and the restaurant lacks atmosphere. The bathroom was recently refitted and very pleasant. The checkout was a farce as each of our three parties was overcharged having already paid for breakfast upon booking we then had to prove this before additional breakfast charge was removed. Food was uninspiring, the scampi and chips was clearly frozen rather than fresh. In all I would describe as an acceptable but uninspiring hotel set in nice grounds
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet bolthole
Lovely peaceful venue with clean, well presented rooms and bathrooms. Didn’t manage to try out bar and restaurant but will certainly stay again.
Stayed 1 night in Apr 2022

8/10 Good

Sarah

Stayed 1 night in Apr 2022

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and excellent food
My stay was for a business trip and I must say it was very pleasant. The room was excellent and comfy with a supersized bath which was so relaxing after a busy day. The one downer on the room was that everywhere else I have stayed for this kind of trip have always done daily housekeeping and topped up supplies but unfortunately they didn’t here and I had to ask on a couple of occasions for top ups, not a major issue but just something I noted. The big big plus is the food, it is a minimal menu but everything I had was superb, maybe they have it right and have few dishes but do them really well, compliments to the chef and kitchen staff👏👌 All staff were really pleasant and helpful.
View from the car park
Stayed 4 nights in Feb 2022

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Jessie

Stayed 1 night in Dec 2021

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Lovely situation overlooking Exeter but a rather difficult lane to find Hotel, and Sat Nav no help . We had a dog and it was very accommodating.staff friendly and courteous. Room comfortable. Nice place to meet though access not easy from A39. Surrounded by country lanes, but an interesting place.
Stayed 1 night in Oct 2021

10/10 Excellent

Rebecca

Stayed 3 nights in Oct 2021

6/10 Okay

stefania

Liked: Cleanliness, staff & service
A pleasant stay
We had a pleasant stay. Staff was polite and helpful, bed was comfortable and food at the restaurant was very good. Structure is a bit dated and could do with modernisation.
Stayed 1 night in Oct 2021

6/10 Okay

Susan

Liked: Staff & service
Stayed 1 night in Sep 2021

8/10 Good

LANA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Whilst the staff were lovely and the hotel was well placed for our trip and comfortable, it did feel quite dated and in need of some updating and TLC. There were no recycling facilities either which leads me to believe it’s not being done which, in 2021 is mad! But it was a nice relaxing stay and the building itself & grounds are beautiful.
Stayed 2 nights in Aug 2021

8/10 Good

Jean

Relaxing break
Not the bestest Best Western hotel. Room was large and bright but very dated and had a few problems i.e. shower handle was broken, toilet seat would not stay up (for gents) hot and cold taps feel sure should have been the other way round felt the whole place could do with uplifting. Not very clear on check in regarding COVID and housekeeping when we went to ask for milk we were told we had to request everything down to clean towels as there was no room service would have helped if we were advised at time of check in. Pricing in the bar was hit and miss two nights never the same price but same drinks. Very expensive too. Breakfast was ok up to last morning and poached eggs came as fried they were willing to take back but we accepted, would not like to see them thrown away. Waitress was off reception and said they were busy can’t see why that would make your order wrong. All in all surroundings were very peaceful so we had a relaxing break.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely view - although access to hotel was down very narrow lanes. The staff and service were excellent - the best we've seen in a long time; especially the man on reception when we arrived, who then also became our very efficient waiter. The food was also good - evening meal and breakfast. The only thing I didn't like was having a wash basin in the bedroom rather than in the ensuite. Decor was a little tired but all clean.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a fab hotel in the most stunning setting. The staff couldn't be any more accommodating. We will definitely stay again en route home.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Wasn’t going to comment on this place after my stay last week as had to go back today and this was only place showing with a room - an “executive room wit a view”. Booked as last time I ended up with an airless and noises room (standard room apparently) So confirmation received from Expedia turned up at the reception. Only to find they have lost/not received my booking and have no rooms available. While the European guy on reception did try to be helpful, the UK guy (manager?) seemed to think it was my fault! I should also flag that during this entire time non of the staff wore masks - although not now illegal Gov’t advice to do so in enclosed spaces. They even have a sign up saying this!!! My feedback last time was going to be this was not only the case in reception, but the bar and the restaurant - is it really Best Western’s policy for their staff to infect guests of their hotels? So never again - even if it is the only place supposedly with rooms. Plus unless I hear from Best Western on their COVID policy then none of their hotels.
Stayed 1 night in Jul 2021