Staff were polite but young and inexperienced. Felt like management were away for the night! Small room, no view other than pigeons and heating flues. Comfortable bed but cheap bedding. Wedding party meant champagne bar was off limits early evening, when we did go for a pre dinner drink the seating was comical (think pre-school classroom). Not wanting fizz we chose from the gin menu which listed the merits of the variety of gins on offer and how they were mixed with different tonic waters suited to their botanical characteristics. A load of baloney maybe, but when charged £10 1/2 (that's what the price list says! £10.50 to you and me) you expect to get the posh tonic. When we pointed out the tiny bottle of Schweppes that arrived with the drink was a mistake, we were told that's all they had. Dinner in the restaurant was good but for the price they charge service could have been quicker, tables more intimate and a tablecloth would have been nice. Felt like a cafe and I can tell you the life story of the couple at the table next to us!
Breakfast was good but took almost 2hrs. Coffee took 1/2 hr. My husband's porridge arrived at the same time as his full English - perhaps they were trying to tell him something?! Once again no sign of any management. Lots of apologies from the staff but must have been a nightmare for housekeeping who couldn't get into our room until we checked out.
Lovely location but sadly couldn't recommend based on this experience.