Exterior

Reviews of Mercure White Hart Salisbury

4 out of 5
Mercure White Hart Salisbury
St John Street, Salisbury, England

Reviews

8.2

Very good

Rating 10 - Excellent. 203 out of 583 reviews" "
Rating 8 - Good. 254 out of 583 reviews" "
Rating 6 - Okay. 90 out of 583 reviews" "
Rating 4 - Poor. 27 out of 583 reviews" "
Rating 2 - Terrible. 9 out of 583 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially not easy to find but once there check in was simple, the staff lovely and so friendly, the room was lovely, very large and spotlessly clean with everything we needed. We used the restaurant for our evening meal and while the menu was quite limited there was something each of us liked and the food was very nice and well cooked. Overall we would highly recommend a stay here and would stay again if visiting Salisbury
Stayed 1 night in Jan 2024
Response from Georgina on 18 Jan 2024
Dear Anita, Thank you for your wonderful review. We always appreciate receiving guest feedback, especially regarding our welcoming Team, who strive to provide the highest level of service for our guests. It’s also fantastic to hear that the room was perfect for your stay in terms of cleanliness and amenities, and we’re so glad that we got everything right for your visit, despite the limited menu. We look forward to welcoming you again if you do revisit Salisbury in the future. Kind regards,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service
Good central location & enjoyed our stay. Outside area & car park untidy & messy.
Stayed 1 night in Dec 2023
Response from Georgina on 1 Jan 2024
Dear Alison, Thank you for your review. We’re glad to hear that our central location was beneficial for your visit to Salisbury and that you enjoyed your stay with us. We appreciate your feedback regarding the outside areas of the hotel and this has been noted and passed on to our Management Team. We will use your comments to improve our service and we look forward to welcoming you in the future. Kind regards,

8/10 Good

Rachele

Stayed 1 night in Nov 2023

8/10 Good

Kenneth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very unique and old beautiful building
Stayed 1 night in Nov 2023

6/10 Okay

Hui

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tired looking and dated rooms, noisy pipes and slippery bath tubs
Stayed 1 night in Nov 2023

8/10 Good

Martyn

Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a long weekend. Lovely spacious room with comfy beds. City centre location but surprisingly quiet. Good breakfast served by friendly helpful staff.
Stayed 3 nights in Oct 2023
Response from Agatha Kabayo, Front Office Manager on 28 Oct 2023
Dear Susan,Thank you so much for taking the time to write a review and for your compliments. They will be shared with the team. We're delighted to know you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gem !
Wonderful hotel. The staff are so friendly and helpful. The food was 1st class. Freshly baked scones “ home made “ soup. Honestly , the best I’ve ever tasted. My room was spotlessly clean All of the staff, housekeeping , reception and catering are exceptional. Book it ! You won’t be disappointed
Stayed 2 nights in Oct 2023
Response from Agatha Kabayo, Front Office Manager on 28 Oct 2023
Dear Linda,Thank you so much for your review and your compliments. I am so pleased to know that you enjoyed your stay with us and hope that we have the occasion to welcome you back again soon.

10/10 Excellent

joseph, lake placid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a nice area. The mattress was not the best but small issue
Stayed 1 night in Oct 2023
Response from Agatha Kabayo, Front Office Manager on 28 Oct 2023
Dear Joseph,Thank you for taking the time to let us know about your stay. Your comments regarding the mattress has been noted and will be followed up. We appreciate your feedback. We hope that you will stay again and look forward to the opportunity to serve you better.

8/10 Good

Barbara, North Wahroonga

Travelled with partner
Great location and we had a lovely big room with balcony. Breakfast was comprehensive.
Stayed 1 night in Sep 2023
Response from Agatha Kabayo, Front Office Manager on 28 Oct 2023
Dear Barbara,Thank you for taking the time to leave a review. I am glad to read that yours was a pleasant stay. We hope you will stay again soon and look forward to welcoming you.

10/10 Excellent

TINGTING

Travelled with partner
Liked: Staff & service
The staff was very nice and helpful.
Stayed 2 nights in Aug 2023
Response from Agatha Kabayo, Front Office Manager on 28 Oct 2023
Thank you so much for taking the time to let us know about your stay. We are pleased to read that you found our team nice and helpful. Your compliments will be passed on to them. We hope you stay again soon.

10/10 Excellent

narsi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the hotel. Breakfast was good. Walkable distance to many pubs and restaurants
Stayed 2 nights in Aug 2023

8/10 Good

Kerstin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite close to the centre of Salisbury, that’s very convenient. The room was recently refurbished we liked it. Although a description on how to operate the air con would have been helpful. Parking on the hotel car park is £7.50 per night when you register at reception. Staff was friendly and helpful.
Stayed 1 night in Aug 2023
Response from Mihaela on 3 Sept 2023
Dear Kerstin,Thank you for taking the time to let us know about your stay with us. Your comments regarding A&C description have been noted. We appreciate the feedback as an opportunity to improve what we offer our guests. We hope that you would stay again and look forward to welcoming you back.Kind regards,

10/10 Excellent

Phil

Stayed 2 nights in Jul 2023

8/10 Good

Debra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mihaela on 27 Aug 2023
Dear Debra,thank you for taking the time to leave us a review. We appreciate the feedback.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Agatha, Mercure White Hart Salisbury on 19 Aug 2023
Dear Steven,Thanks so much for taking the time to leave a rating. We are delighted to know that yours was a pleasant experience and hope that you will give us the opportunity to make you feel welcome again soon.

4/10 Poor

Neelaksh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Agatha, Mercure White Hart Salisbury on 12 Aug 2023
Dear Neelaksh,Thank you for taking the time to let us know about your recent stay. It's disappointing to note that you did not enjoy your stay with us. As there are no details as to where you feel we fell below the expected standard, I can only apologise and assure you that we will do our utmost to ensure that future stays are more in keeping with the standard we expect for our guests.Kind regards,

10/10 Excellent

Edd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a wedding at the Cathedral which in very close by. The staff were very helpful and friendly (especially as im navigationally challenged). Parking was great as well. Would definitely stay again
Stayed 2 nights in Jul 2023
Response from Agatha, Mercure White Hart Salisbury on 19 Aug 2023
Dear Edd,Thanks for taking the time to let us know about your stay. I'm so glad that we were able to assist you with navigating the city and doubly so to read that you would stay again. We look forward to welcoming you back.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The premier room, 130, was very roomy and comfortable with AC.
Stayed 6 nights in Jul 2023
Response from Agatha, Mercure White Hart Salisbury on 19 Aug 2023
Dear Thomas,Thank you for taking the time to write a review. My apologies for the delay in responding to you. I'm so glad to know that yours was a pleasant experience. We hope that you will stay again soon and look forward to welcoming you back.

10/10 Excellent

Barry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great location and is close to the cathedral, dining, pubs, and shops. The walks are very short. The staff was great. They helped my wife with the train and taxis. It was a very quiet hotel. This was good for me, since I was working. The shower was great, and the air conditioning worked well.
Stayed 7 nights in Jun 2023
Response from Agatha, Mercure Salisbury White Hart on 19 Aug 2023
Dear Barry,Thank you very much for taking the time to let us know about your stay. My apologies for the delay in responding to your review. We are so pleased to read that you and your wife found our team helpful. It is a delight to be able to help our guests. We hope you will stay again and look forward to welcoming you back.

10/10 Excellent

John

Beware: no elevator or laundry service. More than made up for by location and quality of staff.
Stayed 2 nights in Jun 2023
Response from Agatha, Mercure White Hart Salisbury on 19 Aug 2023
Dear John,Thank you for taking the time to let us know about your stay. We are pleased to read that we were able to give you a positive experience despite the lack of an elevator and laundry service. We hope to be able to welcome you back soon.

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Staff very friendly and helpful. Room was beautiful and spacious. Very well located to shops, restaurants etc.
Stayed 1 night in Jun 2023
Response from Agatha, Mercure White Hart Salisbury on 19 Aug 2023
Dear Theresa,Thank you for taking the time to let us know about your stay. My apologies for the delay in responding to you. Your compliments are appreciated. We hope that you will stay again soon.Kind regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast. Nice room.
Response from Agatha, Mercure White Hart Salisbury on 17 Jun 2023
Dear Ian,Thank you so much for taking the time to let us know about your stay. We are pleased to know that yours was, ostensibly, a positive experience. We hope that you will stay again and look forward to welcoming you back.Kind regards,

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
General stay good with great staff. Only thing was i found the mattress and pillows a bit hard but that is more personal preference
Stayed 2 nights in May 2023
Response from Agatha, Mercure White Hart Salisbury on 17 Jun 2023
Dear Lynne,Thank you for taking the time to let us know about your experience and for your compliments to the team. We hope that you would stay again and urge you to contact us with your pillow preference prior to your arrival so that we can do everything we can to make that stay more pleasant.Kind regards,

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I suppose it was unfortunate that I booked for a Saturday night so that the noise coming from the street ,was quite audible, including noise from cars. The room was very clean and bed comfortable. The staff, friendly and efficient.
Stayed 1 night in May 2023
Response from Agatha, Mercure White Hart Salisbury on 17 Jun 2023
Dear Thomas,Thank you for taking the time let us know about your stay. It is unfortunate that the lack of consideration displayed by patrons of the neighbouring establishments impacted on your experience of the hotel. We hope that it would not force you to reconsider staying with us in future. Should your travels bring you back to Salisbury, we hope that you do stay with us again and look forward to hosting you for a stay that is more in keeping with the standard we expect for our guests. Please don't hesitate to advise us of this experience prior to your next stay so that we can ensure that we are able to serve you better.Kind regards,

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Agatha, Mercure White Hart Salisbury on 17 Jun 2023
Dear Edward,Thank you so much for taking the time to let us know about your stay. I'm so glad to know that yours was a positive experience and hope that you will stay again soon.Kind regards,

10/10 Excellent

Gary

Stayed 1 night in May 2023
Response from Agatha, Mercure White Hart Salisbury on 17 Jun 2023
Dear Gary,Thank you so much for taking the time to score your stay with us. We're delighted to know that yours was a positive experience and hope that you will stay again soon.Kind regards,

6/10 Okay

Graham

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room very small. Cups in room tiny and not enough tea making facilities.
Stayed 1 night in Apr 2023
Response from Agatha, Mercure Salisbury White Hart on 2 May 2023
Dear Graham,Thank you for taking the time to let us know about your stay. I'm disappointed to read that yours wasn't as pleasant an experience as it could have been. We appreciate your feedback and the constructive criticism. We will endeavour to ensure that future stays are not similarly impacted.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very basic for what you pay for
Very basic hotel for what you pay for. Unless you pay for the most expensive room, there are no fridges in the rooms, no water or coffee machine. These things are pretty standard at all other hotels I've stayed in previously, very surprising a 4* hotel doesn't provide any of these things given the price of the room
Stayed 1 night in Apr 2023
Response from Agatha, Mercure Salisbury White Hart on 2 May 2023
Thank you for taking the time to let us know about your stay. It's disappointing to read that you didn't feel your experience was to the standard expected. Your comments have been noted and your critique will be taken under advisement.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
A great location for the town of Salisbury, the staff are excellent very helpful and obliging!
Stayed 1 night in Mar 2023
Response from Agatha, Mercure Salisbury White Hart on 2 May 2023
Dear Paul,Thank you for taking the time to let us know about your stay.It's wonderful to know that you enjoyed your time with us. We hope you'll give us the opportunity to welcome you back again soon.Kind regards,

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy living
Comfortable, relaxed environment for family reunion.
Stayed 2 nights in Mar 2023
Response from Agatha, Mercure Salisbury White Hart on 20 Mar 2023
Dear Marilyn,Thank you very much for taking the time to let us know about your stay. We are pleased to know that you enjoyed your time with us and hope to have the privilege of welcoming you back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a evening out celebrating a birthday. Very Central for everthing. Rooms are very modernly decorated.
Stayed 1 night in Mar 2023
Response from Agatha, Mercure Salisbury White Hart on 20 Mar 2023
Thank you for your review.We are delighted to know that you enjoyed your stay and grateful for the complimentary feedback. We hope you will stay again soon and look forward to welcoming you back.

8/10 Good

Wendy

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely traditional hotel. Amazing room with 4 poster bed abd balcony. Very much enjoyed our stay
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient and helpful staff
Stayed 1 night in Feb 2023

8/10 Good

Andrew

Stayed 1 night in Feb 2023

8/10 Good

J

Travelled with group
Liked: Staff & service, property conditions & facilities
Mecure Salisbury
Good location for shops, restaurants and cathedral. Shame restaurant in Hotel was s expensive for breakfast.
Stayed 1 night in Feb 2023

8/10 Good

Steven

Stayed 1 night in Jan 2023

8/10 Good

Wayne

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023

8/10 Good

Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that there was only 1 small bar to service 2 parties and other staying guests. Also, no fault of their own, but only 1 card machine available. Bar staff were amazing and very apologetic. However, we weren't informed beforehand that there would be no food available due to the parties. We understand the pressure on the kitchen, but it would have been good to know this beforehand so that we could have booked a restaurant/bar instead of having to hope to find somewhere which were majorly booked out on a Saturday night. Yes we would stay again as hotel was lovely, beds comfortable etc, but I think personally that if there are functions, certainly multiple functions at the same time, Customer's should be informed prior to booking in to the hotel. Overall a fabulous time, just a bit of constructive feedback. I would recommend a stay!

10/10 Excellent

Glen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel room
Stayed 1 night in Dec 2022

10/10 Excellent

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improvement suggested
Always good. Can accept parking fee. Would like breakfast starting at 7 not 7.30….it’s tight if you have a meeting to get to starting at 8.30
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but could of been better
We stayed in room 211, very good room however the bed does need a new mattress as the one there at the moment has collapsed in the middle.
Stayed 3 nights in Nov 2022

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super helpful and pleasant
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Vivian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

James

Stayed 1 night in Oct 2022