Indoor pool

Reviews of SpringHill Suites Detroit Auburn Hills

3 out of 5
SpringHill Suites Detroit Auburn Hills
4919 Interpark Dr N, Auburn Hills, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 489 out of 873 reviews" "
Rating 8 - Good. 244 out of 873 reviews" "
Rating 6 - Okay. 70 out of 873 reviews" "
Rating 4 - Poor. 40 out of 873 reviews" "
Rating 2 - Terrible. 30 out of 873 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jamey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for a trip to shop and visit Great Lakes Crossing Mall. The hotel was very clean and well maintained, the staff were friendly and helpful. Breakfast was included and hot items were switched each day. The pool was saltwater and clean. My only "conplaint" would be that the photos show a hot tub in the pool area, but the hot tub has been filled in, and the pool is small and very shallow. This made for a very crowded pool. Also, the pool was constantly out of towels which we never seemed to notice until we were already wet, and the pool area floor was a smooth tile which was incredibly slippery for our little ones who fell even when walking. Overall, great hotel but the pool let a little to be wanted. I would recommend updating the photo so that expectation matches reality for future customers. Thanks for a grwat stay!
Stayed 2 nights in Mar 2024
Response from SpringHill Staff on 14 Apr 2024
Thank you for taking the time to leave a review of your recent stay. We are glad to hear that your stay was mostly awesome. We apologize for any pictures that are listed online of the hotels hot tub. The hot tub was removed in 2021 and we have been requesting that all online photos be removed that show it. We have shared your concern of the towels and tile in the pool area with our teams as we are continually looking for ways to improve our service to all guests. We again thank you for staying with us and hope that you will come and see us again soon.

10/10 Excellent

Hope

Liked: Property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Springhill Staff on 1 Apr 2024
Thank you for choosing to stay with us for your recent lodging needs. It hope to see you again soon, whenever your travels may bring you back our way.

4/10 Poor

Jen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from SpringHill staff on 30 Mar 2024
We are sorry to see that by the look of your scoring your stay was not as wonderful as we would have hoped for. We do hope that you will come and see us again, and allow us the opportunity to extend the wonderful and relaxing stay that we try to show each and every guest that comes through our door.

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The picture listed on the website shows and hot tub in the pool area, there is no hot tub!! Need to update the picture as that was one of the reasons I booked this hotel. Will not be going back.
Stayed 1 night in Mar 2024
Response from SpringHill Staff on 30 Mar 2024
Again, we apologize for any pictures that are on the internet showing the previous hot tub. As with most hotels, the hot tub was removed during the pandemic, and unfortunately, the hotel has requested multiple times for all sites to remove the photos, but as they are public property, the hotel has no control over these. We are hopeful that as time goes by the posters of the photos will finally remove them.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from SpringHill Staff on 30 Mar 2024
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will come and see us again whenever your travels bring you to our area.

10/10 Excellent

Ashlie, Alpena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the size of the room, it was alot bigger than i thought it would be. Couch has a pull out which was convenient. Great hotel for the price. Woman at the front desk was exceptionally nice. Zero noise issues. The only complaint, which really isnt a big deal, is that they didnt have a blow dryer in the room.
Stayed 1 night in Mar 2024
Response from SpringHill Staff on 30 Mar 2024
Thank you for taking the time to leave a review of your recent stay with us. We are truly sorry that you were not able to locate a hair dryer in your room. It is the hotels goal to ensure that all guest rooms are equipped with a hair dryer. We have made sure to tell our housekeeping department! So glad the stay itself was great! We hope to see you again soon!

8/10 Good

Judd

Travelled with family and small children
Staff is very nice.
Stayed 1 night in Mar 2024
Response from SpringHill Staff on 30 Mar 2024
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will come and see us again whenever your travels bring you to our area.

8/10 Good

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfy and the room was clean. The breakfast was pretty good but not a ton of variety. Can’t complain considering it was included. Our main concern was actually the pool. We have two children so the pool is a huge draw of any hotel. The first day we went for a swim, the pool looked super murky and you could not see your feet in the shallow end (~3ft deep). The second day, same murkiness and this time the entire surface was covered in a fine layer of silt/bubbles (whatever it was, it didn't look inviting). The maintenance man said that the pump had stopped and so it would clear up in a while as he got it going again. Unfortunately we couldn’t wait around for that considering we had to check out shortly thereafter. The front desk staff were friendly enough.
Stayed 1 night in Feb 2024
Response from SpringHill Staff on 29 Feb 2024
Thank you for taking the time to leave a review of your recent stay. While we are pleased to hear that most of your stay was wonderful, we apologize for the cloudiness of the pool, we too wish it would have cleared up faster so that you were able to enjoy it more. We hope that you will come and see us again and have the opportunity to enjoy some water time.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SpringHill Staff on 29 Feb 2024
Thank you for choosing to stay with us for your recent lodging needs. We look forward to serving you again, whenever your travels may bring you back to our area.

8/10 Good

Cheryl

Travelled with family
Liked: Staff & service, amenities
Hotel room could’ve been cleaner. The couch smelled of urine.
Stayed 1 night in Jan 2024
Response from Springhill Staff on 1 Feb 2024
I recognize your time is valuable and appreciate the feedback you have taken the time to provide and maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Rest assured that your review has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from SpringHill Staff on 1 Feb 2024
Thank you for the stars! We truly appreciate your support! Hope to see you again real soon.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in a convenient location. Room was spacious. Bed wasn't comfortable at all. Breakfast was much to be desired. Had better at lesser hotels.
Stayed 1 night in Dec 2023
Response from Hotel Staff on 1 Jan 2024
Thank you for choosing to stay with us for your recent lodging needs. We are sorry to hear that your bed was not as comfy as we would have hoped for. It is the hotels goal to make each and every guest feel as at home as possible and it seems as if your stay was not as comfortable as we would have liked it to be for you. We hope that you will come and give us a try again, whenever your travels bring you back our way.

4/10 Poor

Steve

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not alone in my bed
I went to bed to wake up in the middle of the night and was being eaten alive by some type of bug in my bed. My legs were all bitten up. Upon examination of the sheets and matters pas it was obvious that there was hair from someone who's hair was much longer than mine. To say the least it was a terrible experience. it has been almost a week and my legs are still itching.
Stayed 1 night in Dec 2023
Response from SpringHill staff on 1 Jan 2024
May we ask that you contact the General Manager regarding your stay, as the hotel has not had any type of complaint such as you have stated. We would like the opportunity to look into your stay further.

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from SpringHill Staff on 30 Nov 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that we will have the pleasure of welcoming you back real soon.

8/10 Good

Paul

The breakfast was terrible
Stayed 1 night in Oct 2023
Response from SpringHill Staff on 18 Oct 2023
Thank you for taking the time to leave a quick review of your recent stay. We apologize that you did not care for the breakfast offerings during your stay. We hope that you will come and see us again.

8/10 Good

David W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property we have stayed here many times. The problem is if you stay more than one day they do not clean or restock your room, We were there 4 not good. It is no longer new and the finishes are getting tried. The staff is very nice and food is good but she is getting old.
Stayed 3 nights in Sep 2023
Response from SpringHill Staff on 4 Oct 2023
Thank you for your continued business. We appreciate you being a return guest. We looked into your reservation and unfortunately when it was booked, it was marked as a housekeeping refusal reservation. The hotel currently services guest rooms after the 2nd evening, and then every other day there after. We are very hopeful that we will be able to return to the everyday service that we are all accustomed to soon.

10/10 Excellent

Jose Alejandro Herrera

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast with few options but generally good
Stayed 5 nights in Aug 2023
Response from SpringHill Staff on 30 Sept 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will come and see us again soon.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and the staff was very friendly
Stayed 1 night in Sep 2023
Response from SpringHill Staff on 30 Sept 2023
Thank you for the great review of your recent stay. We hope that you will come and see us again soon, whenever your travels bring you back our way.

8/10 Good

Christina

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SpringHill Staff on 31 Aug 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will come and see us again, whenever your travels bring you back to our area.

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SpringHill Staff on 31 Aug 2023
Thank you for all the stars! We appreciate your support and hope to see you again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The American flags!!!!
Stayed 1 night in Aug 2023
Response from SpringHill Staff on 31 Aug 2023
Thanks for the review! We hope that you will come and see us again, whenever your travels bring you back to our area.

10/10 Excellent

Suzanne

Stayed 1 night in Aug 2023
Response from SpringHill Staff on 20 Sept 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will come and see us again soon, whenever your travels bring you back to our area.

10/10 Excellent

Rich

Stayed 1 night in Jul 2023
Response from SpringHill Staff on 18 Aug 2023
Thank you for staying with us for your recent lodging needs! We hope that you will come and see us again, whenever your travels bring you back to our area.

4/10 Poor

JOY

Stayed 1 night in Jul 2023
Response from SpringHill Staff on 2 Aug 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will come and see us again soon, whenever your travels may bring you back to our area.

6/10 Okay

JEFFERSON

Business traveller
Disliked: Property conditions & facilities
Not so good for the kind of chain name.
Stayed 2 nights in Jul 2023
Response from SpringHill Staff on 2 Aug 2023
We are saddened to hear that you did not enjoy your time with us. It is the goal of the hotel to make sure that every guest feels welcome and comfortable while they are our guests. We hope that you will come and see us again and allow us to give you that WOW experience that each and every guest deserves.

10/10 Excellent

nazima

Stayed 1 night in Jul 2023
Response from SpringHill Staff on 2 Aug 2023
Thank you for the 10 out of 10! We appreciate you taking the time to let us know you enjoyed your time with us.

8/10 Good

Luckshmi

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great but wish the fridge was colder to store milk. But the front desk was great and helped put item's into storage for us.
Stayed 3 nights in Jul 2023
Response from SpringHill Staff on 2 Aug 2023
Thank you so much for choosing to stay with us. We are pleased to hear that the staff was able to assist you with your needs.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Going by the pictures, we assumed there was a hot tub in the pool area. Well, that has since been filled in. Overall our stay was nice. In the morning we could clearly hear our neighbors while they were in their bathroom. Other than that, no hall noise at all. Average breakfast served in the morning.
Stayed 1 night in Jul 2023
Response from SpringHill Staff on 2 Aug 2023
Thank you for taking the time to leave a review of your recent stay. We are pleased to hear that you enjoyed your stay, but are saddened that there are still photos out there that show a hot tub as it has been filled for quite some time now. We hope to see you again soon.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from SpringHill Staff on 2 Aug 2023
Thank you for all the stars! We appreciate your support!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and clean suite
Stayed 5 nights in Jun 2023
Response from SpringHill Staff on 2 Aug 2023
Thank you for taking the time to leave a review of your recent stay. We are pleased to hear that you enjoyed your suite while with us. We look forward to seeing you again, should your travels bring you back our way.

2/10 Terrible

shanice

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Discussed
When i got there the table bath and sink was dirty called front desk he said he well come take pictures and he did and me and husband did also i asked for a vac and cleaning supplies to clean my own room due to husban is currently having health issues he didn't want to pack back ip amd move boom next day my kida keep complaining about their uncomfortable in the bed oh lets go back to i pulled sheets back blond hair was in my sheets im cuban and im black curly hair ok lets go back to next day long story short i had to throw awah blanket and clothes we took because we woke up with bits my baby is 12 months his whole tummey was terrible im just disappointed i stah here alot and payed 200 a night for this to of been like this
Stayed 1 night in Jun 2023
Response from SpringHill Staff on 2 Aug 2023
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your review has been shared with our housekeeping leaders to ensure this is an isolated incident.Again, my apologies for the inconveniences that you encountered during your stay.

4/10 Poor

Addie

Stayed 1 night in Jun 2023
Response from SpringHill Staff on 2 Aug 2023
Thank you for choosing to stay with us for your recent lodging needs. We are hopeful that you will come and see us again, whenever your travels bring you our way.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every time we’re in Michigan we stay at Springhill Suites, it’s close to everything we do and the hotel itself is very nice, clean and employees are very friendly and accommodating.
Stayed 4 nights in Jun 2023
Response from SpringHill Staff on 21 Jun 2023
We thank you for leaving such a wonderful review. It is always so refreshing to hear when our repeat guests truly enjoy their time with us. We look forward to your many returns.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, staff was very polite and kind. Breakfast ends very early but other than that recommend to stay here.
Stayed 3 nights in Jun 2023
Response from SpringHill Staff on 21 Jun 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that we will see you again soon, whenever your travels may bring you back to our area

6/10 Okay

Kurt

Travelled with family
First, this hotel does not have a hot tub. I searched on Expedia specifically for a hotel with a hot tub. I chose this hotel verse others that were closer to our event and cheaper, only because of that feature. When asking staff about why it is still listed on booking sites, they responded with “nothing we can do”. Obviously I understand that they do not have control and/or management over these sites, however, they offered nothing for the inconvenience. There was hair in the shower which indicated it had not been cleaned. We heard doors shutting in the hall way throughout the night (poor sounds control). Breakfast was better than expected. Overall, for the price I would not stay here again.
Stayed 1 night in May 2023
Response from SpringHill Staff on 31 May 2023
Thank you for taking the time to leave a review of your recent stay. We apologize for any kind of inconvenience you may have encountered while on the property. We have shared your concerns regarding the cleanliness with the housekeeping department to ensure that this was an isolated issue.

10/10 Excellent

Maria, Rochester Hills

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2023
Response from SpringHill Suites on 31 May 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will continue to return should your travels bring you back to our area.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from SpringHill Suites on 31 May 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will continue to return should your travels bring you back to our area.

10/10 Excellent

Harry

Stayed 1 night in May 2023
Response from SpringHill Staff on 21 Jun 2023
Thank you the 5 stars! We greatly appreciate you taking the time to leave a score of your recent stay and hope to see you again soon!

4/10 Poor

Katherine

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Hidden fees and unclean room.
My daughter found a hotel key for a different hotel in the pull out sofa so obviously no one cleaned that, and there were rips and stains on the couch cushions. They flipped them over to hide them. They were also out of conditioner in the shower and when i told the front desk they said they would give me a new bottle to change out myself.. thats not my job. Also was charged an extra $20 per room for incidentals. Was never told that would happen when booking the hotel and considering we left our room spotless we should have been refunded and were not.
Stayed 1 night in May 2023
Response from SpringHill Staff on 31 May 2023
Please accept our sincere apologies as it sounds as if your stay was not as wonderful as we would have liked. We have shared your concerns with our staff to ensure that this type of issue does not occur in the future. The additional 20 per room per evening incidental hold is always released by the hotel at checkout as long as nothing was charged from the market or bar. The additional hold takes approximately 3 to 5 business days to fall back onto your card depending on your banking institution. If for some reason the additional authorizations are still showing pending, please feel free to contact the hotel for assistance.

10/10 Excellent

Matthias

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from SpringHill Staff on 1 May 2023
Thanks for all the stars! We hope that you will come and see us again soon.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from SpringHill Staff on 31 May 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will continue to return should your travels bring you back to our area.

8/10 Good

Luis

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
1 night stay
Got the room because of the pull out sofa but it looked dirty so didn’t end up using it. The rest of the room was okay though.
Stayed 1 night in Apr 2023
Response from SpringHill Staff on 26 Apr 2023
Thank you for choosing us for your recent lodging needs. We take great pride in the cleanliness of the hotel and hearing that your sofa looked as if it was not clean is an item that we will be sure to address with the correct staff members. We apologize for any inconvenience this may have caused during your stay. It is our hope that you will stay with us again, whenever your travels bring you back our way.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 2 nights in Apr 2023
Response from SpringHill Staff on 26 Apr 2023
Thank you for the 5 stars! We greatly appreciate you!

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from SpringHill Staff on 31 May 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will continue to return should your travels bring you back to our area.

10/10 Excellent

Haide, Pontiac

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel very good breakfast
Stayed 1 night in Apr 2023
Response from SpringHill Staff on 22 Apr 2023
Thank you for the 5 star review! We greatly appreciate you staying with us!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from SpringHill Staff on 31 May 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will continue to return should your travels bring you back to our area.

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. I really liked the layout of the lobby and the room. It’s perfect for anyone staying for business. Both the room and the lobby are very work friendly. Staff was great and breakfast was good.
Response from SpringHill Staff on 14 Apr 2023
Thank you for taking the time to leave a review of your recent stay. It is always a pleasure to be able to share the good news with our staff. We hope to see you again soon.

8/10 Good

Ben

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Only disappointment was the pool. So much smaller than the typical hotel.
Stayed 1 night in Apr 2023
Response from SpringHill Staff on 14 Apr 2023
Thank you for choosing to stay with us for your recent lodging needs. We are glad that your stay was almost perfect but apologize that our pool was not what you had expected.

8/10 Good

Calvin

Stayed 1 night in Apr 2023
Response from SpringHill Staff on 26 Apr 2023
Thank you for choosing to stay with us for your recent lodging needs. We hope that you will come and see us again real soon!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from SpringHill Suites on 22 Apr 2023
Thank you for the 5 stars!