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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1461 N Opdyke Rd, Auburn Hills, MI

Reviews

7.4

Good

Rating 10 - Excellent. 319 out of 1003 reviews" "
Rating 8 - Good. 316 out of 1003 reviews" "
Rating 6 - Okay. 173 out of 1003 reviews" "
Rating 4 - Poor. 97 out of 1003 reviews" "
Rating 2 - Terrible. 98 out of 1003 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Travelled with family and small children
Room was clean. Halls and elevators stunk
Stayed 1 night in Mar 2024

4/10 Poor

Michael

Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Keron

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

6/10 Okay

steve

Travelled with family
Disliked: Amenities
Average hotel, staff were friendly good for a one or 2 night stay.
Stayed 1 night in Mar 2024

4/10 Poor

Bridget

Disliked: Staff & service, amenities, property conditions & facilities
No warm breakfast. Bathtub didn't look like it was cleaned. Area is questionable. Nothing around the area to do.
Stayed 1 night in Feb 2024

10/10 Excellent

Pratheek SP, cary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and easy to access. Also breakfast is complimentary.
Stayed 2 nights in Feb 2024

6/10 Okay

Renee

Travelled with family
Liked: Staff & service
My room smelled like cigarettes. And the elevator smelled like weed.
Stayed 1 night in Feb 2024

6/10 Okay

Thomas

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There's no breakfast during the week
Stayed 1 night in Feb 2024

10/10 Excellent

Nadezhda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place 🌟
Stayed 3 nights in Feb 2024

6/10 Okay

Tara

Travelled with family
Disliked: Cleanliness
Good location. Friendly staff. Rooms are simple but stained. Parking lot not plowed, icy and full of snow. Nice breakfast. It served it's purpose!
Stayed 1 night in Jan 2024

10/10 Excellent

Karol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice

2/10 Terrible

Kiontra

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude
Stayed 1 night in Feb 2024

8/10 Good

John

Stayed 1 night in Jan 2024

6/10 Okay

Mark

Business traveller, Travelled with group
Liked: Staff & service
The room was generally ok. Given the price point I couldn't complain. The property, room and linens were a little worn but everything seemed to be clean. Hot items served for breakfast were so-so. I was only sleeping there overnight and the room was ok for that.
Stayed 1 night in Feb 2024

4/10 Poor

Keelin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Never got my security deposit back! Be cautious

8/10 Good

Nicole

Stayed 2 nights in Jan 2024

10/10 Excellent

Tre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hassle Free, in and out. perfect stay for a quick rest overnight. And complimentary breakfast! Can't beat it.
Stayed 1 night in Jan 2024

6/10 Okay

Jeffrey

Business traveller, Travelled with partner
1)Trash in parking lot. 2) Broken bathroom door. 3) Asked front desk for one extra pillow. Nope 4) They do supply breakfast - but no coffee. Both large coffee containers empty. Spent 20 minutes eating food, hoping staff would refill the coffee, but no staff visible in dining area, or the front desk. *They did have hot water and little packets of freeze-dried decaf, I'll pass. 5) "Check Out Procedure" Basket on the front desk with a note attach, instructing guest to check out by leaving their key in basket. If you're going to have a self check-out, supply a secure drop box to put key cards in. A pile of key cards laying open in a basket, sets up a passing bad actor bystander, that could easily grab a key and go to that room, trash it until 11am checkout, leave and the guest would be totally liable for the damages. Shady and lazy tactics.
Stayed 1 night in Jan 2024

6/10 Okay

Guy

Stayed 1 night in Jan 2024

4/10 Poor

Jodie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is not well taken care of and it is noticeably dirty. It was a nice hotel at one time but not now. The room smelled of smoke and the beds are horribly uncomfortable. I will NOT be staying there again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Jalpa

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

8/10 Good

Lyndsee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

devan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t actually check in because they require an additional $100 deposit at check in. It’s odd and not required at other hotels in the area. Also the building has low lighting and didn’t look appealing in the lobby. I chose not to check in due to the dim lighting, rude clerk and the demand for the additional money to check in.
Stayed 1 night in Oct 2023

6/10 Okay

Rodney

Travelled with partner
First room we checked into smelled like a smoke pit.
Stayed 1 night in Dec 2023

6/10 Okay

Linh

Stayed 1 night in Nov 2023

10/10 Excellent

Tieara

Liked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Kendra

Stayed 3 nights in Dec 2023

8/10 Good

Maria Gladys

Stayed 1 night in Dec 2023

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Cassandra Wells

Liked: Cleanliness, staff & service, property conditions & facilities
It is tucked back off the main road which is nice once you find it.
Stayed 4 nights in Dec 2023

8/10 Good

Amr

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel good service and clean
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Eve was a bit chilly but the staff was .
One of our 2 rooms was a bit chilly but the staff was Friendly, the overall atmosphere was comfortable, and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Griseliz

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

John

Travelled with partner
Disliked: Property conditions & facilities
the property was not up to par, the room was not getting warm, wall paper was peeling, uncomfortable bed and small pillows! I want my money back or a complimentary stay somewhere else!!!! I left after 2 hours
Stayed 1 night in Dec 2023

4/10 Poor

Griseliz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything seem good on my first night there, But staff made my family and I feel uncomfortable when the front desk receptionist was rude and arrogant. When we asked for extra bags to clean the garbage in the room. She seemed bothered do to us being Hispanic and my parents having a language barrier.
Stayed 1 night in Dec 2023

6/10 Okay

Teraeja

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Someone around us was smoking cigarettes and the concierge was very rude at the front desk when I let him know someone was smoking. He was being very dismissing and making it seem like I was lying or making a big deal and I don’t appreciate that.
Stayed 1 night in Dec 2023

2/10 Terrible

Eden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What was on the walls….?
Dirt/ who knows on the walls. Tiny pillows. Very uncomfortable atmosphere and the room was dirty and dusty.
Stayed 1 night in Dec 2023

2/10 Terrible

Heather

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Horrible staff
Stayed 2 nights in Dec 2023

6/10 Okay

Bonnie, Stanwood

Travelled with family
Liked: Staff & service
Staff was friendly and nice. You get what you pay for. Fake nail on the bathroom counter. Mold in the shower and around the toilet. Bedding was clean and room was otherwise.
Stayed 1 night in Dec 2023

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Amanda

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not as expected
I reserved two double rooms but upon arrival they swore I only had one room reserved. Bed were very stiff and uncomfortable. Breakfast bar was probably the best part of the stay- and it was your standard breakfast items.
Stayed 1 night in Dec 2023

4/10 Poor

Denise

Travelled with family
Dirty sheets, called for more was told none available. Pillows are half sized. Didn’t see a single staff member except when checking in. Cheap rate but extremely filthy
Stayed 1 night in Dec 2023

8/10 Good

Michael D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place especially for the price
Very clean and comfortable especially for the price. I stay here after sporting events in Detroit. Friendly staff. Really nothing bad to say.
Stayed 1 night in Dec 2023

6/10 Okay

Ronald

Disliked: Staff & service, property conditions & facilities
Poor customer service!!!
Horrible experience! Booked trip to pick up daughter from college and put credit card in reservation to hold room and was told by Hotel.com when booking it was just to hold room and would only be charged on that card if I was a no show. At 4am the morning of my afternoon arrival my card was charged for the room. It was then charged again at around 11am for the second time and another $2.35 charge for unknown reasons. When I arrived to check in and asked why I was double charged they said they accidentally cancelled as a no show and then realized there mistake and made a new reservation and charged me again and they don’t know about the $2.35 charge. They also advised me but was never told when making the reservation that I needed to make a $100 deposit for incidentals. I was told the one refund and the $100 deposit would take 5 days to get back. So far no money. Would never book with again and would never use or recommend this hotel again. I’m retired from the largest airline and traveled the world and never had an experience like this!!!
Stayed 1 night in Dec 2023

2/10 Terrible

Alexander

Stayed 1 night in Dec 2023

8/10 Good

Chantel

Stayed 1 night in Dec 2023

8/10 Good

Gitar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Dec 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast friendly service
Stayed 1 night in Dec 2023