Bar (on property)

Reviews of Hotel Indigo Detroit Downtown, an IHG Hotel

3.5 out of 5
Hotel Indigo Detroit Downtown, an IHG Hotel
1020 Washington Blvd, Detroit, MI

Reviews

7.4

Good

Rating 10 - Excellent. 296 out of 804 reviews" "
Rating 8 - Good. 203 out of 804 reviews" "
Rating 6 - Okay. 119 out of 804 reviews" "
Rating 4 - Poor. 87 out of 804 reviews" "
Rating 2 - Terrible. 99 out of 804 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

gwen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything staff and hospitality was great thank you for a great stay my friends
Stayed 3 nights in Mar 2024
Response from Anthony on 22 Mar 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

2/10 Terrible

Eric

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Did not like that hotel charge my card for stay when i already paid though expedia 329...toilet was very low to floor only 1 shower door open...hair was left in bed no hand soap in dispenser...the view from my window was of th air conditioning system...only ice machine was on 14th floor my room was on 5th floor
Stayed 1 night in Mar 2024
Response from KMoore on 18 Mar 2024
Eric,Thank you for leaving valued feedback regarding your visit. We apologize we were unable to exceed your expectations for this visit. We have reported the issues you faced to the correct departments, and we are sorry we did not make this right during your stay. We always use our guest's feedback as a tool for improvement and apologize for this experience. We hope to have an opportunity to make this up to you in your future travels to the area.

2/10 Terrible

Shawn

Disliked: Staff & service
They accepted my reservation, took my money, i get to the hotel and they turned me away saying there was no rooms available, i slept as a female in my car alone in detroit, and still have not recieved any money back. This site is just a scam that robs you
Stayed 1 night in Mar 2024
Response from KMoore on 18 Mar 2024
Shawn, we apologize that this was your experience. We have requested a refund on your behalf. Unfortunately, the hotel cannot process your refund although we can request it and work with Expedia to have the refund issued. Not having your room available is not acceptable and we are working with our team to ensure this is an isolated incident. This is not typical of our services and truly was an exception. We again sincerely apologize. We failed to meet your and our expectations with this visit and we hope to have an opportunity to restore your faith in the Hotel Indigo Detroit in your future travels.

8/10 Good

Glenn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay.
Stayed 3 nights in Mar 2024
Response from KMoore on 18 Mar 2024
Glenn,Thank you for choosing to stay with us, we are so happy to hear this was a good stay for you. We look forward to serving you in the future!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from KMoore on 18 Mar 2024
Thank you, we are happy to hear that the stay was what you expected. We pride ourselves on delivering services that our guests appreciate. Thank you for choosing to stay with us! We look forward to seeing you return!

6/10 Okay

ALISTER, Mckees Rocks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KMoore on 18 Mar 2024
Alister we are sorry this stay was not a 5 out of 5 for you. We are always looking for ways to improve our services and want our guests to have the best stay possible. We hope to have you return to show you this experience is not typical of our services.

10/10 Excellent

Yingqiao

Stayed 1 night in Mar 2024
Response from KMoore on 18 Mar 2024
Thank you for choosing to stay with us, we are happy to hear this visit was a good stay for you. We look forward to having you return in your future travels!

10/10 Excellent

Qamar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from KMoore on 19 Mar 2024
Thank you Qamar, We look forward to seeing you return!Thank you for choosing us :)

6/10 Okay

Ayah

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our room had a broken toilet that was not screwed to the ground correctly so every time you sat on it, it would move/shake and vice versa. we did not have a iron and when we called for one, they brought us one that doesn’t work. It wasn’t worth it but whatever we stayed for one night.
Stayed 1 night in Mar 2024
Response from KMoore on 4 Mar 2024
Thank you for taking thew time to provide valued feedback of your experience. We sincerely apologize for the issues you encountered during your stay with us. We have reported these issues to the correct departments to ensure this is resolved. We again apologize, your feedback is shared with our team as a tool for improvement. We thank you for helping us to improve the quality of service we deliver. We hope to see you again soon and hope to show you that this stay was an exception. We hope to see you again if your travels bring you back to the area.

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KMoore on 19 Mar 2024
Thank you for choosing to stay with us. We appreciate you taking the time to score your visit. Emma, we look forward to serving you in the future travels to the area.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. The valet alarmed us that we left a phone in the car and the FO staff called right away and was very helpful. Huge thanks!
Stayed 1 night in Mar 2024
Response from KMoore on 4 Mar 2024
Thank you, we are happy to hear that the team was able to meet and exceed your expectations. We look forward to serving you again in the future!

4/10 Poor

Kurtis

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Very poorly maintained. Our shelves were so dusty. Staff was not great.
Stayed 1 night in Mar 2024
Response from Anthony on 3 Mar 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great upon arrival. Watched our car and didn't charge us for parking while we went upstairs for almost an hour. Everything was clean and the space was great. Will be staying here again!
Stayed 2 nights in Feb 2024
Response from KMoore on 1 Mar 2024
Thank you for taking the time to provide your valued feedback. We appreciate you choosing to stay with us and we hope to see you again soon!

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location it was definitely walkable to everything. I will definitely stay again.
Stayed 2 nights in Dec 2023
Response from Anthony on 28 Feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

6/10 Okay

Andrewella

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Anthony on 28 Feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!
Stayed 1 night in Dec 2023
Response from Anthony on 28 Feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Jason, Mount Forest

Stayed 1 night in Feb 2024
Response from Anthony on 24 Feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

8/10 Good

Andrew

Travelled with family, Travelled with family and small children
Liked: Staff & service
Was a nice property but was outdated and wasn’t as clean as other properties.
Stayed 2 nights in Feb 2024
Response from KMoore on 21 Feb 2024
Andrew, Thank you for choosing to stay with us. We appreciate you leaving your valued feedback. We apologize we were unable to meet your or our expectations for this stay. We pride ourselves on having clean, functional rooms and great service and we failed to deliver that during this visit. We have shared your feedback with our team to ensure the improvement of the quality of service we deliver. We hope to have the opportunity to restore your faith in the Hotel Indigo Detroit in your future travels.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Feb 2024
Response from Anthony on 18 Feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

6/10 Okay

Lisa

Travelled with family
Liked: Property conditions & facilities
The room was big but the people next door were loud all night.
Stayed 1 night in Feb 2024
Response from Anthony on 12 Feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from Anthony on 22 Mar 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony on 12 Feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk team, Thursday's between noon and 2pm-Outstanding
Stayed 1 night in Feb 2024
Response from Anthony on 11 Feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and great rooms!
Stayed 2 nights in Feb 2024
Response from Anthony on 6 Feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Nuruddin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, amenities offered, and location within the city made this hotel a great choice for a one night stay in Detroit. Staff was kind and welcoming. Enjoyed my stay, would stay here again. 😄
Stayed 1 night in Feb 2024
Response from KMoore on 5 Feb 2024
Thank you for choosing to stay with us! We are excited to have you return when you travels bring you back to the area!

10/10 Excellent

Hatim

Stayed 1 night in Feb 2024
Response from Anthony on 22 Mar 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anthony on 4 Feb 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The valet service was nice on a busy game day.
Stayed 1 night in Dec 2023
Response from KMoore on 30 Jan 2024
Thank you Richard,We appreciate you choosing to stay with us and for taking the time to provide your valued feedback. We are happy you enjoyed your stay and look forward to serving you again soon!

2/10 Terrible

shantanae

Disliked: Staff & service, property conditions & facilities
Never got room service
Stayed 3 nights in Jan 2024
Response from KMoore on 30 Jan 2024
Thank you Shantanae,We apologize we were unable to meet or exceed your or our expectations. We have shared your feedback with our teams to ensure this to be an isolated incident. Please accept our sincerest apology for failing to service your room. We hope to have an opportunity to restore your faith in the Hotel Indigo Detroit in your future travels to the area.

10/10 Excellent

Marisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book. Easy to check in. Will definitely return.
Stayed 1 night in Nov 2023
Response from Anthony on 26 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

8/10 Good

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with the price/location/and cleanliness of the property
Response from KMoore on 23 Jan 2024
Thank you Donald, We appreciate you choosing to stay with us and for providing your valued feedback. We look forward to you returning soon!

10/10 Excellent

DAVID ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Hotel is located downtown close to all major attractions and venues.
Stayed 1 night in Dec 2023
Response from KMoore on 23 Jan 2024
Thank you David Anthony! We appreciate your valued feedback; we truly look forward to serving you in the future.Thank you

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from KMoore on 23 Jan 2024
Thank you Krista!Looks like you enjoyed your stay, we look forward to seeing you return soon!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KMoore on 23 Jan 2024
Thank you Kathleen,We appreciate you taking the time to score your visit with us. We truly look forward to serving you again soon!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anthony on 21 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from Anthony on 17 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Dorinda Joslyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly. The bar/restaurant onsite was convenient and delicious. Will stay again
Stayed 2 nights in Jan 2024
Response from KMoore on 16 Jan 2024
Thank you Dorinda! We are happy to hear you enjoyed your stay! We look forward to having you return soon!Thank you

2/10 Terrible

Calita

Stayed 1 night in Jan 2024
Response from KMoore on 15 Jan 2024
We apologize for failing to meet your expectations. Our guest feedback is an important tool for our improvement. We would like to know anything we may do to improve the quality of services we deliver. Thank you for choosing to stay with us, we appreciate you taking the time to score your experience. We hope to have an opportunity to restore your faith in the Hotel Indigo Detroit if your travels bring you back to the area!

10/10 Excellent

Antoinette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge was a very pleasant man and answered all the questions I asked about the area and public transportation. The valet parking service was an excellent and very appreciated service after a long drive on terrible roads. The attached restaurant had wonderful and friendly staff with excellent food. Would recommend!
Stayed 1 night in Jan 2024
Response from KMoore on 14 Jan 2024
Thank you Antoinette, we are happy to hear that you experienced a true welcome to our neighborhood! We have shared your feedback with our team and look forward to seeing you return in your future travels.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bang for your buck!
Stayed 1 night in Jan 2024
Response from Anthony on 13 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Sheron

Travelled with partner
Liked: Staff & service, amenities
Front desk staff were very friendly and professional.
Stayed 1 night in Jan 2024
Response from Anthony on 13 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

6/10 Okay

Keary

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anthony on 13 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

2/10 Terrible

Joseph

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Room was filthy. Pull out couch mattress was disgusting, 1” of dirt on floor along entire walls, rest of floor was filthy-white socks within 3steps were black. Bathroom offered zero privacy. Restaurant staff could not be bothered to greet anyone let alone make a drink-waited 15minutes, then they walked out of the restaurant to talk to other staff and did not return for another 25mins. Valet(which is technically not the hotel’s employees seemed very shady and kept leaving our new suv outside even though we specifically paid for secure garage parking…would never stay at this place again
Stayed 2 nights in Jan 2024
Response from Anthony on 9 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. Your feedback is very important and allows us to take corrective measures. We would like to sincerely apologize. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff. Great value
Stayed 1 night in Dec 2023
Response from Anthony on 8 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

10/10 Excellent

Anikka

Stayed 1 night in Jan 2024
Response from Anthony on 8 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

8/10 Good

Quiani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Anthony on 8 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

2/10 Terrible

Amasee

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was assigned to a company that you never can called to issue any wrong deduction! The customer service was not cooperative as we asked for an extra blankets, they apologized to serve us with any! The bathroom situation is not fine as there wasn’t a firm door, it was a slide one!! The only thing that was good, they canceled our extra booked days easily! Not recommended
Stayed 4 nights in Dec 2023
Response from KMoore on 6 Jan 2024
Thank you for choosing to leave valued feedback regarding your experience with us. We apologize for the inconveniences faced and will definitely follow up with our teams. We use our guest feedback as a tool to improve the quality of services we deliver. We hope to have an opportunity to serve you in your future travels.

10/10 Excellent

Arben

Stayed 1 night in Dec 2023
Response from Anthony on 21 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out 5 rating when you stay with us. We are thrilled you enjoyed your stay and hope to see you in the near future! Please feel free to mention any staff member by name who added to your amazing stay at Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit

8/10 Good

Rochelle

Stayed 1 night in Dec 2023
Response from Anthony on 21 Jan 2024
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit