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Reviews of Comfort Inn & Suites University South

2.5 out of 5
Comfort Inn & Suites University South
3501 S State St, Ann Arbor, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 395 out of 1000 reviews" "
Rating 8 - Good. 350 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Travelled with family
Liked: Staff & service, amenities
Stayed one night. Beds, bathroom and room was clean. Carpet worn in spots. All in all not a bad stay. Would stay again.
Stayed 1 night in Apr 2024

2/10 Terrible

John L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a Hilton Honors member and this happened to me. Tried to book with them a month ago online when my father went into the hospital and the website screwed it up so I called and the nightly rate went up. Booked with them for my father's funeral online and it booked me for two nights instead of the 5 I needed and scheduled me for the end of May instead of next week. I called and it was straightened out, and the rate went up. After the first call to fix my reservation I was told i should have booked online for the cheaper rate and they apologized because they knew there was a glitch in their website. Same thing this time. When I called to complain they hung up on me when I asked why I should remain a Hilton Honors member and use Hilton hotels every again. I'm keeping the reservation because of my father's funeral, after this trip I'm canceling my Hilton Honors membership and will never use Hilton again!
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and in close proximity to the University. Also, the gentleman that checked us in was very professional. Breakfast was great, overall a great stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

Yijia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for staying over night.
Stayed 3 nights in Apr 2024

8/10 Good

andrew

Stayed 1 night in Mar 2024

10/10 Excellent

Alysia

Liked: Cleanliness
Very nice front desk lady
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and accommodating, particularly locating us on the 1st floor as my daughter just had eye surgery and would have had difficulty with stairs. Breakfast was great, very clean. Staff ensured all menu items were available, never running out.
Stayed 1 night in Mar 2024

4/10 Poor

Carlton

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Location is good, room was dirty and shower head was broken. Also had to move cable box to another outlet because the outlet it was plugged into was bad.
Stayed 2 nights in Feb 2024

6/10 Okay

Joyce

Stayed 3 nights in Feb 2024

6/10 Okay

Aman Pradeep

Business traveller
The receptionist was rude and charged me $25 taxes extra for coming 30 minutes early, even though the property was pretty empty
Stayed 2 nights in Feb 2024

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Amenities
It was very nice and clean
Stayed 1 night in Feb 2024

8/10 Good

Brittney

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Easy check in, clean room, okay for the price
Stayed 1 night in Jan 2024

10/10 Excellent

Martha

Travelled with family, Business traveller
Stayed 1 night in Jan 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Corina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful!! Thankful for hot food!
Stayed 1 night in Jan 2024

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great to shopping & U of M
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay!
Stayed 2 nights in Dec 2023

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kaleah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet stay.
Stayed 2 nights in Dec 2023

6/10 Okay

CHRISTOPHER

Travelled with family and small children
Liked: Cleanliness
Highlights were the breakfast and cleanliness of the room and beds. Certain staff lacked hospitality. It seems to be an older property that has had minor upgrades. We were visiting family all day and just using it to sleep and shower. It served that purpose. It matched expectations for its price point.

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Every time I’ve stayed at this property the hot tub is out of order. This is very inconvenient since it’s one of the reasons I choose a property. I feel this should be added to the site.
Stayed 1 night in Dec 2023

8/10 Good

Kaye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
The room was very clean and quiet .The bed and pillow was very comfortable. Breakfast was good. Everything is fine. Nothing to complain.
Stayed 3 nights in Dec 2023

8/10 Good

Mary

Stayed 2 nights in Dec 2023

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice price
Stayed 1 night in Dec 2023

6/10 Okay

Tina

Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean and quiet. I checked in at 1:30 and the front desk person was not friendly or welcoming at all. I had the same experience with her on my previous visit. A smile or greeting would go a long way.
Stayed 1 night in Dec 2023

10/10 Excellent

Larry Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay started off on the wrong foot because I had forgotten my wallet and the receptionist was adamant that I could not check in with out my ID. Luckily my wife was able to use her ID and check in with a new reservation. Plus I am wheelchair bound so we asked for a handicap room which she immediately fulfilled my request. After a good nights sleep I realized that the receptionist was 100% correct in denying me a room and I apologized to her for my behavior the previous day. Our stay was perfect and most comfortable and I would book here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

rameshbabu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 1 night in Dec 2023

10/10 Excellent

Lenore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hai Yen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly staff
Stayed 3 nights in Nov 2023

8/10 Good

WIRA, Poughkeepsie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and the price was good

8/10 Good

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

KENT

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Jennie

Travelled with family
Disliked: Cleanliness
Never cleaned room during our 3 night stay, despite signing up for housekeeping for one of the nights. Also, door doesn’t latch so had to make sure to pull hard to ensure room locks when exiting.
Stayed 3 nights in Nov 2023

10/10 Excellent

Keondre

Stayed 1 night in Nov 2023

10/10 Excellent

Pooja

Stayed 2 nights in Nov 2023

10/10 Excellent

Michelle

Liked: Staff & service
Stayed 2 nights in Nov 2023

2/10 Terrible

sehoon

Stayed 2 nights in Nov 2023

10/10 Excellent

Elnora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. I plan to stay again.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value
Room, public areas and breakfast area were clean. Window in the room had a "clouded" look (from age of property?) We were not asked if we wanted towels refreshed during 3 night stay. There was no posting of the property's eco policy. Breakfast selection was very complete with yogurt, choice of cold cereal, oatmeal, eggs, waffle maker, juice and toast.
Stayed 3 nights in Nov 2023

8/10 Good

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It looks like they spiffed up the place since last year. Everything was spotless and the front desk people were very nice.
Stayed 2 nights in Nov 2023

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Karen, Everett

Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Seth

Stayed 1 night in Oct 2023

10/10 Excellent

Martha

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds. Full breakfast. Easy parking and in good location to UM hospital.
Stayed 1 night in Oct 2023

2/10 Terrible

Santosh

Business traveller
I had booked a room online and decided to pay when I reach. I reach at 1:00 am. I present my ID and card. My cc has maiden name and the front desk guy Adel didn't accept. He said prove me so I showed him the petition to change the name which was granted by the US govt, he didn't accept that either. I was without a room at 2:00am. This dude is okay for me to be on the street but couldn't be logical and acted dumb. Wouldn't be surprised if he was a racist old person. He asked me to cancel the reservation and find another hotel at 2:00 am. He didn't even bring the manager to speak. Ridiculous and low level staff and place. I got a place next door with the same documents. This place sucks and will never ever book comfort Inn ... it's more like discomfort.
Stayed 3 nights in Oct 2023

8/10 Good

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023